4 Replies Latest reply on May 11, 2015 8:48 AM by inteluser462

    Install fail - Intel MEI v9.5.14.1724_1.5M x86x64

    inteluser462

      Dear Members,

       

      Other latest drivers installed without error on both (INF, graphics, LAN, audio, SATA, USB3)

      With Win7 SP1 + updates x86 - no problem with MEI

      With Win7 SP1 - no updates x64 - see below the error

      I tried to install in safe mode also but same error.

       

      Here I found an old workaround:

      2011 / MEI v7

      Re: 8200 Elite MEi Driver - HP Enterprise Business Community

       

      I couldn't find newer version.

      Download here (3.):

      ASRock > Z87 Extreme4

       

      Event ID:

      1001

       

      Description:

      Fault bucket , type 0

      Event Name: PnPDriverInstallError

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: x64

      P2: 00000422

      P3: heci.inf

      P4: f3d965a12563d0d58f703919437f7a7dd1a8564a

      P5: TEE_DDI_x64

       

      Sig[0].Name=Architecture

      Sig[0].Value=x64

      Sig[1].Name=Win32 error

      Sig[1].Value=00000422

      Sig[2].Name=Inf name

      Sig[2].Value=heci.inf

      Sig[3].Name=Driver Package hash

      Sig[3].Value=f3d965a12563d0d58f703919437f7a7dd1a8564a

      Sig[4].Name=DDInstall section name

      Sig[4].Value=TEE_DDI_x64

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=6.1.7601.2.1.0.256.1

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=1038

      FriendlyEventName=Could not install driver software for device

      ConsentKey=PnPDriverInstallError

      AppName=Driver software installation

      AppPath=C:\Windows\System32\rundll32.exe

      ReportDescription=Windows encountered a problem while installing device drivers for your PCI Simple Communications Controller                       

       

      Regards

        • 1. Re: Install fail - Intel MEI v9.5.14.1724_1.5M x86x64
          kevin_intel

          inteluser462,

          Can you please provide more information about your system such as the computer brand/model and BIOS version installed?

           

          Kevin M

          • 2. Re: Install fail - Intel MEI v9.5.14.1724_1.5M x86x64
            inteluser462

            Dear Kevin,

             

            Asrock Z87 Extreme 4 / P3.0

            Intel i5 4690

            + here is the log of the installer:

             

            [Install Configuration]

              Installer Version: 1.5.50.0

              Compile date = Tue Sep  3 16:52:05 2013

              OS command line = C:\Windows\Temp\IIF2\Setup.exe -IIFWrapped

              Effective command line = -IIFWrapped

              Windows Version = Windows 7 SP1

              Platform = 64 bit

              Core Version = 3.0.1 (IIF2++)

              System up time = 369 sec

              Source: C:\Windows\Temp\IIF2

             

            [Checking requirements]

              Checking for admin rights

              Admin rights OK

              Checking OS

              OS check OK

              Checking .NET configuration

              Check Pass.  Found ID: 5 , Min ID: 5

              .NET check OK

             

            [Scanning drivers]

              Scanning drivers

              Found INF = C:\Windows\Temp\IIF2\Drivers\MEI\heci.inf

              Found INF = C:\Windows\Temp\IIF2\NAC_PP\IntelAMTPP.inf

              [INF Info]

                INF = C:\Windows\Temp\IIF2\Drivers\MEI\heci.inf

            *   Section <PackageInfo> Key <Name> not found in INF

            *   Section <PackageInfo> Key <Sequence> not found in INF

                Date = 08/19/2013

                Version = 9.5.14.1724

                ClassGUID = {4D36E97D-E325-11CE-BFC1-08002BE10318}

                PackageInfo.Name =

                PackageInfo.Sequence = 0

                Manufacturer = Intel,NTx86.6.1,NTamd64.6.1,NTx86.5.1,NTamd64.5.1

                Resolved Manufacturer = Intel.NTamd64.6.1

                Inf supports 64 bit.

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_1E3A

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_1CBA

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_1C3A

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_1DBA

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_1D3A

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_8C3A

                Description: Intel(R) Management Engine Interface     HardwareID = TEE_DDI_x64,PCI\VEN_8086&DEV_9C3A

                Matched HardwareID = PCI\VEN_8086&DEV_8C3A

                Found current package

             

              [INF Info]

                INF = C:\Windows\Temp\IIF2\NAC_PP\IntelAMTPP.inf

            *   INF has wrong INF style

             

              [AMT Firmware Version Check]

            !   Error in GetHeciDeviceDetail.SetupDiEnumDeviceInterfaces:

            !   error: 1855859659

               Failed to connect to HECI Driver

              Checking for downgrading

              [Checking INF versions]

                C:\Windows\Temp\IIF2\Drivers\MEI\heci.inf

                  No previous version found

            [Install]

            Reading action file C:\Windows\Temp\IIF2\setup.if2

            * Driver SOL not found, ignoring

            * Unknown variable [SOLVer], ignoring

            Groups: @IFRRM=0, ARP=1, DAL=1, DNDV=0, FUA=1, ICC=0, ICLS=1, IFRS=1, IMSS=0, LMS=1, MEI=1, NAC=1, SHORTCUTS=0, SOL=0, VC2010=1, WMI=0

            Showing install wizard

            ICC will NOT be installed

            [Filtering components per group]

             

            ...

            bla-bla-bla (see in attachment)

            ...

             

            [INF - 600]

              Installing C:\Windows\Temp\IIF2\Drivers\MEI\heci.inf

              INF = C:\Windows\Temp\IIF2\Drivers\MEI\heci.inf

              Execute command: C:\Windows\Temp\IIF2\x64\Drv64.exe -driverinf "C:\Windows\Temp\IIF2\Drivers\MEI\heci.inf" -flags 20 -keypath "Software\Intel\Difx64"

            !   DriverPackageInstall error 0x422

            IIF will NOT initiate reboot

            Exit code = 0x422

            ResultCode = 1058

             

             

            Regards

            • 3. Re: Install fail - Intel MEI v9.5.14.1724_1.5M x86x64
              kevin_intel

              Please note the ME driver from our side is a generic driver similar as the chipset driver. Since your board is a third party system the best option is for you to contact the Computer Manufacture and request the latest ME driver and BIOS.

               

              Kevin M