7 Replies Latest reply on Nov 17, 2014 12:09 PM by Robert_U

    HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver

    orange71

      I've just bought this PC second hand and it has a fresh Win 7 Home Premium OS on it. However I noticed it didn't run Aero. When I looked closer it was because the graphics adapter was just Standard VGA Graphics Adapter. So I tried to update it with the latest drivers, but when I reboot it crashes shortly after the initial splash screen.

       

      I have the DQ77CP board, an i5 3470 CPU. I'm sure this has the HD2500 integrated graphics on it and that's what I've tried updating it with - even using Intel's own driver update utility.

       

      What can I do to install the correct graphics drivers so it doesn't crash? Thanks.

       

      Windows 7 Home Premium Service Pack 1 (build 7601)
      Install Language: English (United States)
      System Locale: English (United Kingdom)
      Installed: 30/10/2014 10:59:53
      Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
      RM plc RM ONE 320 1.0
      System Serial Number: WO59558305
      Asset Tag: WO59558305
      Chassis Serial Number: WO59558305
      Enclosure Type: All-in-One
      Processor a Main Circuit Board b
      3.20 gigahertz Intel Core i5-3470
      256 kilobyte primary memory cache
      1024 kilobyte secondary memory cache
      6144 kilobyte tertiary memory cache
      64-bit ready
      Multi-core (4 total)
      Not hyper-threaded
      Board: Intel Corporation DQ77CP AAG67261-300
      Serial Number: BTCP31600G5N
      Bus Clock: 100 megahertz
      UEFI: Intel Corp. MKQ7710H.86A.0058.2013.0226.1541 02/26/2013
        • 1. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
          joe_intel

          Hi orange71, probably the manual installation method helps you.

          Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*

          https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3711

           

          If issue persists, please provide more information about the error message you are getting.

          A minidump file may be of help in case of a Blue Screen of Death; these files are generally located in C:\Windows\MiniDump.

          Other errors are described here: Graphics Drivers — Errors Reported By Microsoft*

          • 2. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
            orange71

            Here is the bootlog having updated the driver. So you get the black splash screen with the swirling windows in the middle then after a few more seconds before it gets to the blue boot up sequence it just stops and reboots.

             

            Service Pack 111  6 2014 19:49:00.109

            Loaded driver \SystemRoot\system32\ntkrnlpa.exe

            Loaded driver \SystemRoot\system32\halmacpi.dll

            Loaded driver \SystemRoot\system32\kdcom.dll

            Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll

            Loaded driver \SystemRoot\system32\PSHED.dll

            Loaded driver \SystemRoot\system32\BOOTVID.dll

            Loaded driver \SystemRoot\system32\CLFS.SYS

            Loaded driver \SystemRoot\system32\CI.dll

            Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys

            Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS

            Loaded driver \SystemRoot\system32\drivers\ACPI.sys

            Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS

            Loaded driver \SystemRoot\system32\drivers\msisadrv.sys

            Loaded driver \SystemRoot\system32\drivers\pci.sys

            Loaded driver \SystemRoot\system32\drivers\vdrvroot.sys

            Loaded driver \SystemRoot\System32\drivers\partmgr.sys

            Loaded driver \SystemRoot\system32\drivers\volmgr.sys

            Loaded driver \SystemRoot\System32\drivers\volmgrx.sys

            Loaded driver \SystemRoot\System32\drivers\mountmgr.sys

            Loaded driver \SystemRoot\system32\drivers\atapi.sys

            Loaded driver \SystemRoot\system32\drivers\ataport.SYS

            Loaded driver \SystemRoot\system32\drivers\msahci.sys

            Loaded driver \SystemRoot\system32\drivers\PCIIDEX.SYS

            Loaded driver \SystemRoot\system32\drivers\amdxata.sys

            Loaded driver \SystemRoot\system32\drivers\fltmgr.sys

            Loaded driver \SystemRoot\system32\drivers\fileinfo.sys

            Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys

            Loaded driver \SystemRoot\System32\Drivers\msrpc.sys

            Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys

            Loaded driver \SystemRoot\System32\Drivers\cng.sys

            Loaded driver \SystemRoot\System32\drivers\pcw.sys

            Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys

            Loaded driver \SystemRoot\system32\drivers\ndis.sys

            Loaded driver \SystemRoot\system32\drivers\NETIO.SYS

            Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys

            Loaded driver \SystemRoot\System32\drivers\tcpip.sys

            Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys

            Loaded driver \SystemRoot\system32\drivers\volsnap.sys

            Loaded driver \SystemRoot\System32\Drivers\spldr.sys

            Loaded driver \SystemRoot\System32\drivers\rdyboost.sys

            Loaded driver \SystemRoot\System32\Drivers\mup.sys

            Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys

            Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys

            Loaded driver \SystemRoot\system32\drivers\disk.sys

            Loaded driver \SystemRoot\system32\drivers\CLASSPNP.SYS

            Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys

            Loaded driver \SystemRoot\System32\Drivers\Null.SYS

            Loaded driver \SystemRoot\System32\Drivers\Beep.SYS

            Loaded driver \SystemRoot\System32\drivers\vga.sys

            Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys

            Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys

            Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys

            Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS

            Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS

            Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys

            Loaded driver \SystemRoot\system32\drivers\afd.sys

            Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys

            Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys

            Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys

            Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys

            Loaded driver \SystemRoot\system32\DRIVERS\serial.sys

            Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys

            Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys

            Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys

            Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys

            Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys

            Loaded driver \SystemRoot\System32\drivers\discache.sys

            Loaded driver \SystemRoot\System32\Drivers\dfsc.sys

            Loaded driver \SystemRoot\system32\DRIVERS\blbdrive.sys

            Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys

            Loaded driver \SystemRoot\system32\DRIVERS\vgapnp.sys

            Loaded driver \SystemRoot\system32\DRIVERS\iusb3xhc.sys

            Loaded driver \SystemRoot\system32\DRIVERS\HECI.sys

            Loaded driver \SystemRoot\system32\DRIVERS\serenum.sys

            Loaded driver \SystemRoot\system32\DRIVERS\e1c6232.sys

            Loaded driver \SystemRoot\system32\drivers\usbehci.sys

            Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys

            Loaded driver \SystemRoot\system32\DRIVERS\parport.sys

            Loaded driver \SystemRoot\system32\drivers\tpm.sys

            Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys

            Loaded driver \SystemRoot\system32\DRIVERS\CompositeBus.sys

            Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys

            Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys

            Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys

            Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys

            Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys

            Loaded driver \SystemRoot\system32\DRIVERS\raspptp.sys

            Loaded driver \SystemRoot\system32\DRIVERS\rassstp.sys

            Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys

            Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys

            Loaded driver \SystemRoot\system32\DRIVERS\swenum.sys

            Loaded driver \SystemRoot\system32\DRIVERS\umbus.sys

            Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys

            Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS

            Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

            Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

            Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

            Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

            Loaded driver \SystemRoot\system32\drivers\HdAudio.sys

            Loaded driver \SystemRoot\system32\DRIVERS\monitor.sys

            Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys

            Loaded driver \SystemRoot\system32\drivers\hidusb.sys

            Loaded driver \SystemRoot\system32\DRIVERS\kbdhid.sys

            Loaded driver \SystemRoot\system32\DRIVERS\mouhid.sys

            Loaded driver \SystemRoot\system32\DRIVERS\usbprint.sys

            Loaded driver \SystemRoot\system32\drivers\luafv.sys

            Loaded driver \SystemRoot\system32\DRIVERS\lltdio.sys

            Loaded driver \SystemRoot\system32\DRIVERS\rspndr.sys

            Loaded driver \SystemRoot\system32\drivers\HTTP.sys

            Loaded driver \SystemRoot\system32\DRIVERS\bowser.sys

            Loaded driver \SystemRoot\System32\drivers\mpsdrv.sys

            Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys

            Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb10.sys

            Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys

            Loaded driver \SystemRoot\system32\DRIVERS\parvdm.sys

            Loaded driver \SystemRoot\system32\drivers\peauth.sys

            Loaded driver \SystemRoot\System32\Drivers\secdrv.SYS

            Loaded driver \SystemRoot\System32\DRIVERS\srvnet.sys

            Loaded driver \SystemRoot\System32\drivers\tcpipreg.sys

            Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys

            Loaded driver \SystemRoot\System32\DRIVERS\srv.sys

            Did not load driver \SystemRoot\System32\DRIVERS\srv.sys

            • 3. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
              orange71

              I ran sfc to see if that brought up anything:

               

              Microsoft Windows [Version 6.1.7601]

              Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

               

              C:\Windows\system32>sfc /scannow

               

              Beginning system scan.  This process will take some time.

               

              Beginning verification phase of system scan.

              Verification 100% complete.

               

              Windows Resource Protection did not find any integrity violations.

               

              C:\Windows\system32>

              • 4. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
                joe_intel

                Did you try installing the Intel® Chipset Device Software and Intel® Management Engine Driver?

                What type of video cable are you using? Is it possible to try a different one?

                • 5. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
                  orange71

                  yes installed those drivers first and rebooted, all ok, then installed graphics driver and it crashes. Not sure about cable as it's an all-in-one PC so haven't opened the case. Suspect it is DVI though as when restarting you briefly get message 'DVI no signal'.

                  • 6. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
                    joe_intel

                    Try checking in BIOS if everything is ok, you can check if there is a discrete graphics card installed by any chance or reset the BIOS settings back to default.

                    • 7. Re: HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver
                      Robert_U

                      Also consider updating the System BIOS to the latest version found here:

                      Intel® Download Center

                       

                      Thanks

                      Robert