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HD 2500 graphics drivers crash in Win 7 Home Premium so can only use Standard VGA Driver

ELong2
Beginner
‎11-05-2014 03:12 PM
2,970 Views

I've just bought this PC second hand and it has a fresh Win 7 Home Premium OS on it. However I noticed it didn't run Aero. When I looked closer it was because the graphics adapter was just Standard VGA Graphics Adapter. So I tried to update it with the latest drivers, but when I reboot it crashes shortly after the initial splash screen.

I have the DQ77CP board, an i5 3470 CPU. I'm sure this has the HD2500 integrated graphics on it and that's what I've tried updating it with - even using Intel's own driver update utility.

What can I do to install the correct graphics drivers so it doesn't crash? Thanks.

Windows 7 Home Premium Service Pack 1 (build 7601)

 

Install Language: English (United States)

 

System Locale: English (United Kingdom)

 

Installed: 30/10/2014 10:59:53

 

Boot Mode: Legacy BIOS in UEFI (http://www.belarc.com/secureboot.html Secure Boot not supported) RM plc RM ONE 320 1.0

 

System Serial Number: WO59558305

 

Asset Tag: WO59558305

 

Chassis Serial Number: WO59558305

 

Enclosure Type: All-in-OneProcessor a Main Circuit Board b3.20 gigahertz Intel Core i5-3470

 

256 kilobyte primary memory cache

 

1024 kilobyte secondary memory cache

 

6144 kilobyte tertiary memory cache

 

64-bit ready

 

Multi-core (4 total)

 

Not hyper-threaded Board: Intel Corporation DQ77CP AAG67261-300

 

Serial Number: BTCP31600G5N

 

Bus Clock: 100 megahertz

 

UEFI: Intel Corp. MKQ7710H.86A.0058.2013.0226.1541 02/26/2013
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Jose_H_Intel1
Employee
‎11-06-2014 07:41 AM
1,416 Views

Hi orange71, probably the manual installation method helps you.

http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3711 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3711

If issue persists, please provide more information about the error message you are getting.

A minidump file may be of help in case of a Blue Screen of Death; these files are generally located in C:\Windows\MiniDump.

Other errors are described here: http://www.intel.com/support/graphics/sb/cs-009483.htm Graphics Drivers — Errors Reported By Microsoft*

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ELong2
Beginner
‎11-06-2014 01:01 PM
1,416 Views
In response to Jose_H_Intel1

Here is the bootlog having updated the driver. So you get the black splash screen with the swirling windows in the middle then after a few more seconds before it gets to the blue boot up sequence it just stops and reboots.

Service Pack 111 6 2014 19:49:00.109

Loaded driver \SystemRoot\system32\ntkrnlpa.exe

Loaded driver \SystemRoot\system32\halmacpi.dll

Loaded driver \SystemRoot\system32\kdcom.dll

Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll

Loaded driver \SystemRoot\system32\PSHED.dll

Loaded driver \SystemRoot\system32\BOOTVID.dll

Loaded driver \SystemRoot\system32\CLFS.SYS

Loaded driver \SystemRoot\system32\CI.dll

Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys

Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS

Loaded driver \SystemRoot\system32\drivers\ACPI.sys

Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS

Loaded driver \SystemRoot\system32\drivers\msisadrv.sys

Loaded driver \SystemRoot\system32\drivers\pci.sys

Loaded driver \SystemRoot\system32\drivers\vdrvroot.sys

Loaded driver \SystemRoot\System32\drivers\partmgr.sys

Loaded driver \SystemRoot\system32\drivers\volmgr.sys

Loaded driver \SystemRoot\System32\drivers\volmgrx.sys

Loaded driver \SystemRoot\System32\drivers\mountmgr.sys

Loaded driver \SystemRoot\system32\drivers\atapi.sys

Loaded driver \SystemRoot\system32\drivers\ataport.SYS

Loaded driver \SystemRoot\system32\drivers\msahci.sys

Loaded driver \SystemRoot\system32\drivers\PCIIDEX.SYS

Loaded driver \SystemRoot\system32\drivers\amdxata.sys

Loaded driver \SystemRoot\system32\drivers\fltmgr.sys

Loaded driver \SystemRoot\system32\drivers\fileinfo.sys

Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys

Loaded driver \SystemRoot\System32\Drivers\msrpc.sys

Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys

Loaded driver \SystemRoot\System32\Drivers\cng.sys

Loaded driver \SystemRoot\System32\drivers\pcw.sys

Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys

Loaded driver \SystemRoot\system32\drivers\ndis.sys

Loaded driver \SystemRoot\system32\drivers\NETIO.SYS

Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys

Loaded driver \SystemRoot\System32\drivers\tcpip.sys

Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys

Loaded driver \SystemRoot\system32\drivers\volsnap.sys

Loaded driver \SystemRoot\System32\Drivers\spldr.sys

Loaded driver \SystemRoot\System32\drivers\rdyboost.sys

Loaded driver \SystemRoot\System32\Drivers\mup.sys

Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys

Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys

Loaded driver \SystemRoot\system32\drivers\disk.sys

Loaded driver \SystemRoot\system32\drivers\CLASSPNP.SYS

Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys

Loaded driver \SystemRoot\System32\Drivers\Null.SYS

Loaded driver \SystemRoot\System32\Drivers\Beep.SYS

Loaded driver \SystemRoot\System32\drivers\vga.sys

Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys

Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys

Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys

Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS

Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS

Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys

Loaded driver \SystemRoot\system32\drivers\afd.sys

Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys

Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys

Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys

Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys

Loaded driver \SystemRoot\system32\DRIVERS\serial.sys

Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys

Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys

Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys

Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys

Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys

Loaded driver \SystemRoot\System32\drivers\discache.sys

Loaded driver \SystemRoot\System32\Drivers\dfsc.sys

Loaded driver \SystemRoot\system32\DRIVERS\blbdrive.sys

Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys

Loaded driver \SystemRoot\system32\DRIVERS\vgapnp.sys

Loaded driver \SystemRoot\system32\DRIVERS\iusb3xhc.sys

Loaded driver \SystemRoot\system32\DRIVERS\HECI.sys

Loaded driver \SystemRoot\system32\DRIVERS\serenum.sys

Loaded driver \SystemRoot\system32\DRIVERS\e1c6232.sys

Loaded driver \SystemRoot\system32\drivers\usbehci.sys

Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys

Loaded driver \SystemRoot\system32\DRIVERS\parport.sys

Loaded driver \SystemRoot\system32\drivers\tpm.sys

Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys

Loaded driver \SystemRoot\system32\DRIVERS\CompositeBus.sys

Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys

Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys

Loaded dri...

In response to Jose_H_Intel1
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ELong2
Beginner
‎11-06-2014 01:16 PM
1,416 Views
In response to ELong2

I ran sfc to see if that brought up anything:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

In response to ELong2
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Jose_H_Intel1
Employee
‎11-10-2014 12:23 PM
1,416 Views

Did you try installing the https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23061 Intel® Chipset Device Software and https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22093 Intel® Management Engine Driver?

What type of video cable are you using? Is it possible to try a different one?

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ELong2
Beginner
‎11-10-2014 02:34 PM
1,416 Views
In response to Jose_H_Intel1

yes installed those drivers first and rebooted, all ok, then installed graphics driver and it crashes. Not sure about cable as it's an all-in-one PC so haven't opened the case. Suspect it is DVI though as when restarting you briefly get message 'DVI no signal'.

In response to Jose_H_Intel1
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Jose_H_Intel1
Employee
‎11-12-2014 11:59 AM
1,416 Views

Try checking in BIOS if everything is ok, you can check if there is a discrete graphics card installed by any chance or reset the BIOS settings back to default.

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