7 Replies Latest reply on Nov 19, 2014 10:11 AM by kevin_intel

    Intel SSD Toolbox 3.2.3 fails to launch

    tjc8088

      Toolbox on install appears to run fine, its when I have rebooted and attempt to run it again.

      A window pops up saying that the program has stopped working, that Windows will close it and notify me if a solution is available.

      I have run msinfo32 and found the following (there are several, this is just the last one):

       

      [Windows Error Reporting]

       

      Time Type Details

      2/11/2014 20:56 Application Error

      Faulting application name: Intel SSD Toolbox.exe, version: 3.2.3.400, time stamp: 0x53c8395c


      Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea24a5


      Exception code: 0xc0000417
Fault offset: 0x0006ccd5


      Faulting process ID: 0xb4


      Faulting application start time: 0x01cff6df75a283c6


      Faulting application path: C:\Program Files (x86)\Intel\Intel(R) SSD Toolbox\Intel SSD Toolbox.exe


      Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR90.dll


      Report ID: b420e07b-62d2-11e4-825f-f47f89524f91


      Faulting package full name: 


       

      It appears that there is a clash between Toolbox and a Microsoft MSVCR90 dynamic link library.

      Is this a version issue?

      Any ideas?

       

      Win 8.1 Pro i5-3570K 8GB GA-Z77X-UD3H ver. 1.1 Intel 530 SSD 240GB 2x1TB 2xHD7770