3 Replies Latest reply on Nov 5, 2014 7:23 AM by kevin_intel

    Trouble Updating Windows 8.1 Graphics Drivers

    Czar

      Laptop

       

      Operating System: Windows 8.1

       

      Graphics Card: Intel(R) HD Graphics 4000

       

      Processor: Intel(R) Core(TM) i5-3230M  CPU  @ 2.60GHz

       

      Model:

      Samsung ATIV Book 4 NP470R5E-K01UB 15.6'' Laptop

       

       

       

      I originally went to the Intel website and used the Utility tool to check for any available drivers. Originally, the Utility recommended Driver version 15.33.30.64.3958. I tried installing it but it told me

       

      "The driver being installed is not validated for this computer

       

      Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit. "

       

      I then went online with research and stumbled onto this forum

      Windows 8.1 HD4000 cannot update driver

       

       

      I followed what the Correct Answer  suggested  and I uninstalled the Intel(R) HD Graphics 4000, then restarted my computer.

       

      I tried running the Intel executable I downloaded before but it still did not work (The same error appeared). My laptop automatically downloaded the default driver (Driver Version: 10.18.10.3958). I even tried installing it manually by

       

      right clicking Intel(R) Graphics 4000 under the Display adapters in Device Manager and placing the correct directory

      C:\Intel Drivers\Graphics

       

      But that still did not work and my laptop reinstalled the same driver (10.18.10.3958 ). I don't why why its doing this. What should I do?

      Tried going to the Samsung site to download any drivers there but could not find any. All of their available updates are old (2013) and are Windows 7 updates.

       

      Any help would be appreciated.