3 Replies Latest reply on Nov 5, 2014 2:22 PM by kevin_intel

    NUC i3 Video Issue

    perdo7

      I have an intel NUC i3  D34010WYKH running windows 8.1, 64 GB SSD, 4 GB RAM and  a dual band AC 7260 wifi+bluetooth adapter.  I did the intial set up using an LG 27" HD Monitor (Mini HDMI to HDMI) and there was no video issue. And now have set it up in my HT with Onkyo 626 and then on to Epson 8010 projector (all direct HDMI connections).  The problem started after I added the wifi card and the driver. The video has become ureliable. It keeps going off. There is no set pattern. I went back to the LG Monitor and the issue remains. Most of time now the monitor sees no signal and fails to come out of sleep. Any help would appreciated.

        • 1. Re: NUC i3 Video Issue
          kevin_intel

          Hi perdo7,

           

          Thank you for sharing those details.

          Can you try the NUC connected directly to the TV without any adapters and without the wireless card?

          Once you do this, please reconnect the Wireless card and let me know if issue persists.

           

          Kevin M

          • 2. Re: NUC i3 Video Issue
            perdo7

            Hi Kevin_intel,

            i spent most of the weekend on this issue and it is still  unresolved. Firstly, the wifi card is not the issue. I removed it, uninstalled the driver but the issue remained. Also, it now appears that while using it directly with the LG monitor (hdmi to hdmi) there is no issue whatsoever. However, as soon as i use it through the Onkyo 608 (i had incorrectly mentioned 626 in my original post), the video becomes unreliable. It is ok upto booting up to the home screen of Win 8.1 (32 bit) but as soon as i try to navigate around the computer (e.g. go from home screen to the apps page) the picture (through the Epson 8010 projector) goes blank. There is a similar pattern on internet as well. Its ok when i press the home button on the  Logitech k400, it goes to the Google page. But as soon as i press any of the book marks, the picture disappears. In one of the related posts, an intel rep had recommended an earlier version of the graphics driver (21 May 14) for someone facing a Onkyo related issue. I have tried that as well but i doesnt work in my case. Please help.

            • 3. Re: NUC i3 Video Issue
              kevin_intel

              Can you please try updating the BIOS of your NUC? Here you can get the latest version:

              https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24326

               

              As another troubleshooting step, is it possible for you to update the firmware on your Onkyo device? And please let me know the firmware version installed.

               

              Kevin M