Hello Savina, thanks for joining the Intel Community.
The latest graphics driver available for the HD4400 is version 3958 Intel® Download Center , but the drivers we provided are generic drivers. We recommend customer to use only the graphics drivers provided by the system manufacture, in your case will be DELL.
OEMs manufactures make many customizations to the drivers and if you install generic drivers, they could overwrite those customizations.
Try installing this driver version and let me know if it resolves your issue.
Thank you for the response.
I face a dilemma since on my laptop the Intel Graphics version 10.18.10.3907 driver is installed, while from Dell's account suggests me to install an older version of the Intel Graphics, named Intel HD Graphics 4400 Driver (Video_Driver_5V482_WN_10.18.10.3316_A02). If I understood well, the one that you suggest is the latest version for HD4400 and it is generic.
Which one could I choose?
I still have several crashes during the day, and the error message is the same an 'Unknown driver has caused the system to crash' Driver version 10.18.10.3907.
I would appreciate any advice/solution.
Savina, the drivers we recommend customer to install are the ones provided by the system manufacture. The driver provided by DELL is from August 2014, so it is not that old.
Could you please attach the DX Ddiag report from your system so I can check the current information?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
Thank you for your response-once again.
This morning, I updated the driver that I had with the Intel HD Graphics 4400 Driver (Video_Driver_5V482_WN_10.18.10.3316_A02).
So far, so good, but I have to wait the next hours to see how it will goes.
I also attach the DX Ddiag report.
Thank you in advance.
DxDiag.txt.zip 15.7 K
OK Savina, please let us know how it goes.