5 Replies Latest reply on Nov 26, 2014 10:52 AM by sylvia_intel

    Problem with the  Intel Graphics Adapter/Windows 8.1/64bit/i7/8GB

    savina

      Hello,

       

      I bought my new DELL pc 3 months ago and the last week started to crash.

      In the beginning the Event Name was APPCRASH-chrome.exe and camera.exe.

      I updated all the drivers - it was also weird the automated Windows update option wasn't working.

       

      Everything seemed to function properly until the day before yesterday until this morning, I had another CRASH named:

      Cause: The 'Unknown' driver (C:\WINDOWS\System32\drivers\igdkmd64.sys) appears to have caused a system to crash

      Buck check code: 0x00000113

      Driver: C:\WINDOWS\System32\drivers\igdkmd64.sys

      Driver version:10.18.10.3977

      Device: Unknown

      --------------------------------------------------------------------------------------------------------------------------------

      I also notice that I had this crash when my laptop was in condition of 'Sleep' after 10 minutes being inactive - it was not awaking and restart was needed!

       

      I am thinking that it may be a problem with the Intel Graphics Adapter or in the software Windows 8.1. As I mentioned above ,it is weird to me that I run 'check for updates and after a while nothing is found and never installed!

       

      More detail concerning the pc:

      DELL Intel Core i7-4500U CPU_RAM8GB_Windows 8.1,64 bit

      AMD Radeon HD 8850M, Intel HD Graphics Family.

       

      Could anyone provide with more information - advise/help of how to fix it?

       

      Thank you in advance