2 Replies Latest reply on Oct 27, 2014 9:57 AM by kevin_intel

    DELL_Intel Core i7-4500U CPU_RAM8GB_Windows 8.1 CRASH_UNKNOWN DRIVER

    savina

      Hello,

      So, I bought my new DELL laptop 3 months ago and the last week started to crash.

      In the beginning the Event Name was APPCRASH-chrome.exe and camera.exe. I updated all the drivers - it was also weird the automated Windows update option wasn't working. I also uninstall Google Chrome!

      Everything seemed to function properly until the day before yesterday until this morning, I had another CRASH named:

      Cause: The 'Unknown' driver (C:\WINDOWS\System32\drivers\igdkmd64.sys) appears to have caused a system to crash Buck check code: 0x00000113 Driver: C:\WINDOWS\System32\drivers\igdkmd64.sys Driver version:10.18.10.3977 Device: Unknown

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      Application Error Fault bucket 0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB,type 0 Event Name: Blue Screen Response:http://wer.microsoft.com/response/resredir.aspx?sid=23621&Bucket=0x113_dxgkrnl! DXGADAPTER::SetPowerComponentActiveCB&State=1&ID=cd8fe669-ed4f-48b8-b428-f0d44b91f3dc

       

      I am thinking that it may be a problem in the Graphics card or in the software Windows 8.1 generally.

      More detail concerning the pc: AMD Radeon HD 8850M, Intel HD Graphics Family.

       

      Could anyone provide with more information - advise of what to do?

      Thank you in advance