1 Reply Latest reply on Aug 13, 2009 8:38 PM by Tanker114

    Desktop Utility Help

    Tanker114

      I recently ran into an issue after a Microsoft automatic update with my DVD drive.  So far nothing has resolved.

       

      In trying to resolve, I ran into a post in Microsoft help site saying the IDU can cause this and providing instructions for correcting.  My problem is that I cannot get the newer version of the PDU to install nor have I been able to get it uninstalled using add/remove programs.  I get an error about multiple users being signed in.  Have tried both normal and safe mode.

       

      Is there a way to uninstall and how do I get around the install failure for multiple users signed on?