3 Replies Latest reply on Oct 12, 2014 3:39 AM by Cofra

    D54250WYKH drops connections like every hour for a few seconds (network, hdmi, sound)

    Cofra

      Good day,

       

      As the topic says. I have the newest drivers and no other issues. Windows 8.1.

       

      The problem is appearing repeating with about an hour in between, it drops connections for a few seconds, maybe ten, the things I notice is:

       

      • The network/internet connection disappears, wired in this case.
      • The video out on HDMI crackles up and video stops/looks like ****, the same with sound on HDMI.
      • I have an external sound card connected to USB and the sound on that one also drops (never used at the same time as HDMI, I switch when watching movies).

       

      The Display port is doing OK, my main monitor is connected to that one. Don't drop connection on that one. I have my TV on HDMI.

       

      Would be very grateful for any help.

      Regards, Christian

        • 2. Re: D54250WYKH drops connections like every hour for a few seconds (network, hdmi, sound)
          Cofra

          Thanks for your response Jake, it's: Ripjaws 2 x 8 GB DDR3-1600 - PC3-12800 - CL11 (F3-1600C11D-16GRSL)

           

          http://www.gskill.com/en/product/f3-1600c11d-16grsl



          • 3. Re: D54250WYKH drops connections like every hour for a few seconds (network, hdmi, sound)
            Cofra

            I downloaded something called Speccy to have a look at specifications and a bit of info and noticed that it indicates a motherboard system temperature of 123 °C. I'm not into stuff like this but that looked high. The CPU's is on 39 and 41 °C. Could this be the issue?

             

            Summary like this:

              Operating System

              Windows 8.1 Pro N 64-bit

              CPU

              Intel Core i5 4250U @ 1.30GHz 40 °C

              Haswell ULT 22nm Technology

              RAM

              16,0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

              Motherboard

              Intel Corporation D54250WYK (CPU 1) 123 °C

              Graphics

              SMS27A350H (1920x1080@60Hz)

              SONY TV (1920x1080@60Hz)

              Intel HD Graphics 5000 (Intel)

              Storage

              111GB Samsung SSD 840 EVO 120GB mSATA (SSD) 34 °C

              1863GB Hitachi HDS722020ALA330 USB Device (USB (SATA)) 47 °C

              Optical Drives

              No optical disk drives detected

              Audio

              USB Audio Device

             

            CPU

              Intel Core i5 4250U

              Cores 2

              Threads 4

              Name Intel Core i5 4250U

              Code Name Haswell ULT

              Package Socket 1168 BGA

              Technology 22nm

              Specification Intel Core i5-4250U CPU @ 1.30GHz

              Family 6

              Extended Family 6

              Model 5

              Extended Model 45

              Stepping 1

              Revision C0

              Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3

              Virtualization Supported, Enabled

              Hyperthreading Supported, Enabled

              Fan Speed 3237 RPM

              Bus Speed 99,8 MHz

              Stock Core Speed 1300 MHz

              Stock Bus Speed 100 MHz

              Average Temperature 40 °C

              Caches

              L1 Data Cache Size 2 x 32 KBytes

              L1 Instructions Cache Size 2 x 32 KBytes

              L2 Unified Cache Size 2 x 256 KBytes

              L3 Unified Cache Size 3072 KBytes

              Cores

              Core 0

              Core Speed 798,4 MHz

              Multiplier x 8,0

              Bus Speed 99,8 MHz

              Temperature 41 °C

              Threads APIC ID: 0, 1

              Core 1

              Core Speed 798,4 MHz

              Multiplier x 8,0

              Bus Speed 99,8 MHz

              Temperature 39 °C

              Threads APIC ID: 2, 3