7 Replies Latest reply on Nov 2, 2014 6:02 PM by FarCry

    igfxCUIService.exe crashing - Intel 4600 Graphics related

    Sploosh

      Hey. I recently put together a computer with a 4970k processor and Intel 4600 Graphics. However, my computer has been freezing randomly and crashing due to the graphics conflicting with my additional R9 295x2 Graphics card. My OS is Windows 8.1, 64-bit. I have installed the most recent drivers for the 4600 as well as the most recent stable AMD drivers for the R9 295x2. I do not see the Intel 4600 Graphics in my Hardware List, so I cannot disable them. I have told my motherboard's BIOS to use the PCIE graphics card as the main card, and yet my system continues to freeze and crash. Today alone I have had four crashes due to this issue. How can I solve this issue?

       

      The description of the crash log:

       

      Faulting Application Path:    C:\Windows\System32\igfxCUIService.exe

       

      Problem signature

      Problem Event Name:    APPCRASH

      Application Name:    igfxCUIService.exe

      Application Version:    6.15.10.3907

      Application Timestamp:    53e0fb5e

      Fault Module Name:    igfxCUIService.exe

      Fault Module Version:    6.15.10.3907

      Fault Module Timestamp:    53e0fb5e

      Exception Code:    c0000005

      Exception Offset:    00000000000172b9

      OS Version:    6.3.9600.2.0.0.768.101

      Locale ID:    1033

      Additional Information 1:    a03e

      Additional Information 2:    a03e22ea5e38d993ad1adaeaeef6014d

      Additional Information 3:    c832

      Additional Information 4:    c832973209a1e3cf18399711242902d8

       

      Extra information about the problem

      Bucket ID:    103a23d86f068b17a958745f2fc3a3c8 (85948040035)

        • 1. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
          Robert_U

          Hi BB

           

          When installing the graphics drivers for your system be sure to install the Intel HD Graphics drivers first before installing the AMD graphics drivers. What I would recommend you trying is first uninstall the AMD graphics drivers, Uninstall the Intel HD Graphics drivers and then start to re-install the drivers with the Intel HD Graphics drivers first. Also install the Chipset INF driver. Also be sure your motherboard has the latest BIOS update and the BIOS is set correctly to work with 2 display adapters (Intel HD and AMD). Here is the order I would recommend. Reboot between each step.

           

          1. Install the Chipset INF Driver

          2. Open Control Panel, open Device Manager, click on the AMD display adapter, click the Driver tab, click Uninstall driver and be sure to check the Remove Driver Files box and uninstall the driver.

          3. Open the Control Panel and open Programs and Features, if the Intel HD Graphics driver is listed click Uninstall.

          Now you can start installing the graphics drivers.

          4. Install the Intel HD Graphics driver

          5. Install the AMD graphics driver.

           

          Please post back and let me know if this was successful.

           

          Thanks

          Robert

          • 2. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
            Sploosh

            Hey Robert,

             

            1. As I already had the most recent version of the Chipset INF Driver installed (10.0.17.0), I did not downgrade to the 10.0.13.0.

            2. I removed the AMD drivers completely

            3. Removed the Intel HD drivers through the Programs and Features

            4. Attempted to install the Intel HD Drivers, the computer crashed with an IRQL error, and upon reboot the install exe would terminate before properly installing. The Intel HD Graphics are not shown in Programs and Features.

            5. Reinstalled the most recent AMD drivers.

             

            I'll give this thing a stress test and see if it croaks, but something is causing a load of trouble.

             

            EDIT:

             

            It was not successful, and I now have no way of knowing that the Intel Drivers installed correctly. Also, if I hook my main monitor up to my Motherboard DVI output, I do not get any input registered on my screen. It seems that the Intel HD Graphics are truly not working. I have to say, I've never had this issue with AMD cpu's before, but I always chose ones without imbedded graphics. This is quite disappointing.

             

            The next step is to wipe my OS and Drivers on my SSD and reload everything, but it is quite annoying and time consuming. This will be my second full wipe, as the first time I had this freezing issue (before I narrowed it down), was on Windows 7 64-bit. I would appreciate any more advice or answers before I have to do another tedious reinstall.

            • 3. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
              Slowz

              Hi,

              I have the same Issue since I installed my new GTX 780 Ti. When my PC is under full load it freezes after a few minutes with the same error.

              I already tried to reinstall the Nvidia drivers and Intel HD Graphics driver, too.

              I'm using Windows 8.1 and here's my system: i5 4690k, Asus Maximus VII Hero, BeQuiet Straight Power E10 800W, 8GB Corsair Vengeance, Asus GTX 780 Ti.

              And here is my Error Code:

              Problemereignisame:APPCRASH
              Anwendungsname:igfxCUIService.exe
              Anwendungsversion:6.15.10.3907
              Anwendungszeitstempel:53e0fb5e
              Fehlermodulname:igfxCUIService.exe
              Fehlermodulversion:6.15.10.3907
              Fehlermodulzeitstempel:53e0fb5e
              Ausnahmecode:c0000005
              Ausnahmeoffset:00000000000172b9
              Betriebsystemversion:6.3.9600.2.0.0.256.48
              Gebietsschema-ID:1031
              Zusatzinformation 1:a03e
              Zusatzinformation 2:a03e22ea5e38d993ad1adaeaeef6014d
              Zusatzinformation 3:1fb9
              Zusatzinformation 4:1fb91cc21f8942bc08a3cbae8a4d9260

              Do you have any solution Sploosh?

              • 4. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
                Sploosh

                Sorry Slows, I do not have a solution yet. We both have the same motherboard, actually. I have seen this issue on the internet, but I'm hoping that it isn't an issue with Asus. Last time I poked around there I didn't find any leads either.

                 

                Wiping and reinstalling everything does NOT solve this issue.

                • 5. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
                  Slowz

                  I think that I could solve the problem for me, It's an issue with the Asus GTX 780 Ti cards. Asus implemented an OCP/OVP Protection which is configurated way too low. Because of this the card shuts down under full load. The solution is an file called "Disable.exe", just google Asus 780 Ti Disable.exe. This file disables this protection. I don't know if your card has the same issue (is it an Asus card?), maybe you can try this. Since I ran this file there were no crashes. The only disadvantage of this is the fact that you have to run the .exe file at every startup but that's okay for me.

                  • 6. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
                    Robert_U

                    Hi BB Thanks for reporting back.

                     

                    Would you try an additional test? Uninstall the graphics drivers again, both Intel and AMD, shutdown the system and remove the AMD graphics card. Boot the system back up and install the Intel HD Graphics drivers and make sure they work ok without the AMD card. Then shutdown again and install the AMD card back into the system, boot, and install the AMD drivers. Let me know the results.

                     

                    Also, we posted new Intel HD Graphics drivers today available here:

                     

                    32-bit:  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24349

                     

                    64-bit:  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24348

                     

                     

                    Thanks

                    Robert

                    • 7. Re: igfxCUIService.exe crashing - Intel 4600 Graphics related
                      FarCry

                      Sploosh,I had the same problem,it;s a compatibility problem and there 2 ways to fix it, go to C:/windows/system32/igfxCUIService.exe right click on it and send to desktop,right click the igfx shortcut on the desktop,select properties then compatibility and select your OS.Check the run this program in compatibility mode for:

                       

                      the other way to do it is go to C:/windows/system32/igfxCUIService.exe right click on it and send to desktop right click the igfx shortcut on the desktop,select troubleshoot compatibility and follow the instruction.Hope this helps your problem as it did mine.