When installing the graphics drivers for your system be sure to install the Intel HD Graphics drivers first before installing the AMD graphics drivers. What I would recommend you trying is first uninstall the AMD graphics drivers, Uninstall the Intel HD Graphics drivers and then start to re-install the drivers with the Intel HD Graphics drivers first. Also install the Chipset INF driver. Also be sure your motherboard has the latest BIOS update and the BIOS is set correctly to work with 2 display adapters (Intel HD and AMD). Here is the order I would recommend. Reboot between each step.
1. Install the Chipset INF Driver
2. Open Control Panel, open Device Manager, click on the AMD display adapter, click the Driver tab, click Uninstall driver and be sure to check the Remove Driver Files box and uninstall the driver.
3. Open the Control Panel and open Programs and Features, if the Intel HD Graphics driver is listed click Uninstall.
Now you can start installing the graphics drivers.
4. Install the Intel HD Graphics driver
5. Install the AMD graphics driver.
Please post back and let me know if this was successful.
1. As I already had the most recent version of the Chipset INF Driver installed (10.0.17.0), I did not downgrade to the 10.0.13.0.
2. I removed the AMD drivers completely
3. Removed the Intel HD drivers through the Programs and Features
4. Attempted to install the Intel HD Drivers, the computer crashed with an IRQL error, and upon reboot the install exe would terminate before properly installing. The Intel HD Graphics are not shown in Programs and Features.
5. Reinstalled the most recent AMD drivers.
I'll give this thing a stress test and see if it croaks, but something is causing a load of trouble.
It was not successful, and I now have no way of knowing that the Intel Drivers installed correctly. Also, if I hook my main monitor up to my Motherboard DVI output, I do not get any input registered on my screen. It seems that the Intel HD Graphics are truly not working. I have to say, I've never had this issue with AMD cpu's before, but I always chose ones without imbedded graphics. This is quite disappointing.
The next step is to wipe my OS and Drivers on my SSD and reload everything, but it is quite annoying and time consuming. This will be my second full wipe, as the first time I had this freezing issue (before I narrowed it down), was on Windows 7 64-bit. I would appreciate any more advice or answers before I have to do another tedious reinstall.
I have the same Issue since I installed my new GTX 780 Ti. When my PC is under full load it freezes after a few minutes with the same error.
I already tried to reinstall the Nvidia drivers and Intel HD Graphics driver, too.
I'm using Windows 8.1 and here's my system: i5 4690k, Asus Maximus VII Hero, BeQuiet Straight Power E10 800W, 8GB Corsair Vengeance, Asus GTX 780 Ti.
And here is my Error Code:
Problemereignisame: APPCRASH Anwendungsname: igfxCUIService.exe Anwendungsversion: 188.8.131.5207 Anwendungszeitstempel: 53e0fb5e Fehlermodulname: igfxCUIService.exe Fehlermodulversion: 184.108.40.20607 Fehlermodulzeitstempel: 53e0fb5e Ausnahmecode: c0000005 Ausnahmeoffset: 00000000000172b9 Betriebsystemversion: 6.3.9600.2.0.0.256.48 Gebietsschema-ID: 1031 Zusatzinformation 1: a03e Zusatzinformation 2: a03e22ea5e38d993ad1adaeaeef6014d Zusatzinformation 3: 1fb9 Zusatzinformation 4: 1fb91cc21f8942bc08a3cbae8a4d9260
Do you have any solution Sploosh?
Sorry Slows, I do not have a solution yet. We both have the same motherboard, actually. I have seen this issue on the internet, but I'm hoping that it isn't an issue with Asus. Last time I poked around there I didn't find any leads either.
Wiping and reinstalling everything does NOT solve this issue.
I think that I could solve the problem for me, It's an issue with the Asus GTX 780 Ti cards. Asus implemented an OCP/OVP Protection which is configurated way too low. Because of this the card shuts down under full load. The solution is an file called "Disable.exe", just google Asus 780 Ti Disable.exe. This file disables this protection. I don't know if your card has the same issue (is it an Asus card?), maybe you can try this. Since I ran this file there were no crashes. The only disadvantage of this is the fact that you have to run the .exe file at every startup but that's okay for me.
Hi BB Thanks for reporting back.
Would you try an additional test? Uninstall the graphics drivers again, both Intel and AMD, shutdown the system and remove the AMD graphics card. Boot the system back up and install the Intel HD Graphics drivers and make sure they work ok without the AMD card. Then shutdown again and install the AMD card back into the system, boot, and install the AMD drivers. Let me know the results.
Also, we posted new Intel HD Graphics drivers today available here:
Sploosh,I had the same problem,it;s a compatibility problem and there 2 ways to fix it, go to C:/windows/system32/igfxCUIService.exe right click on it and send to desktop,right click the igfx shortcut on the desktop,select properties then compatibility and select your OS.Check the run this program in compatibility mode for:
the other way to do it is go to C:/windows/system32/igfxCUIService.exe right click on it and send to desktop right click the igfx shortcut on the desktop,select troubleshoot compatibility and follow the instruction.Hope this helps your problem as it did mine.