Thank you for the information provided. I would like to know some more details of the issue you are having so I can give you accurate troubleshooting steps.
Can you please post here your dxdiag report and graphics report? How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
Is there any link where we can try a demo of the software?