1 Reply Latest reply on Oct 13, 2014 12:55 PM by kevin_intel

    Intel NUC DN2820FYKH .webm video problem




      We are using intel NUCs for our digital signage services. We are using Risevision digital signage software. When we use .mp4 video files the video is choppy, i think because of the hardware limitations. Not very choppy but still choppy enough. So we tried using .webm videos. Videos are working flawlessly, no lag or framerate drop, nothing. However, after 15 minutes or so playing the digital sigange presentation, instead of playing videos we get a white screen. When we restart the signage player its again ok for 15 minutes then same thing happens.


      Reason why i am writing here for help and not on the support of digital signage software is that we tested the same presentation on 4 different computers and Intel NUC. We tested the presentation continuosly for 2 days straight and only NUC is having this problem. Other 4 computers are running the presentation just fine for 2 days with no white screen. Tee software uses Chrome for playing presentations. So i am suspecting it has something to do with graphics in Intel NUC, because other 4 computers doesnt have the same graphic chip as Intel NUC. One of the computers is Aopen which is also intel based and its from 2009 running windows 8.1 as well and working just fine, while intel NUC which is bought 5 days ago is having this problem.


      One thing to mention is when we use different type of video file like .mp4 it is choppy but we dont get the white screen, only with .webm videos.


      Problem occured on stock graphic drivers which came with NUC, and i have also installed latest graphic drivers,but problem persists. I have also updated the bios


      Here is the preview of the presentation, it will open in any browser, just let it play in it and you will see a problem if you have intel NUC




      The presentation is in 1080x1920 resolution, vertical


      Any help or advice on this matter will mean a lot


      Thanks in advance.

        • 1. Re: Intel NUC DN2820FYKH .webm video problem

          Thank you for the information provided. I would like to know some more details of the issue you are having so I can give you accurate troubleshooting steps.

          Can you please post here your dxdiag report and graphics report? How to get it?

          Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.


          Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.


          Is there any link where we can try a demo of the software?


          Kevin M