2 Replies Latest reply on Nov 17, 2014 9:38 AM by allan_intel

    AMT KVM not working on DQ87PG


      I am not successful by trying to connect to a computer with a DQ87PG Desktop board (AMT/vPro KVM).


      Here are some details:

      • Tried KVMControlApplication V9.5.0.7864 via default port and another VNC viewer (UltraVNC) via port 5900
      • Server and client are in the same LAN, same subnet
      • Enabled Management Interfaces:  Web UI, KVM

                RFB password set

      • I can reach the WebUI via port 16992, but KVM does not work: no connection
      • In the past, some weeks ago, I got it working, but now after some HW/SW changes and a BIOS update, I can't get any KVM connection.


      What troubleshooting can I do to identify the problem here?



      Here's some system info:


      System Information report written at: 10/12/14 00:05:44

      System Name: xxxxxx

      [Intel(R) ME - System Report (C:\Users\Administrator\AppData\Local\Temp\SystemInformation.nfo)]


      Item    Value   

      Intel manageability system information    Generated by IMSS at 10/11/2014 9:49 PM   


      [Host Information]


      Item    Value   

      Operating System Name    Microsoft Windows Server 2012 R2 Datacenter   

      Operating System Version    6.3.9600 Build 9600   

      System Manufacturer    INTEL_   

      System Name    xxxxxxx

      System Model    DQ87PG__   

      Processor    Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz, 3,20 GHz, 4 Core(s), 4 Logical Processor(s)   

      BIOS Version    Intel(R) Corp.PGQ8710H.86A.0148.2014.0804.1451   

      LAN DeviceID    PCI\VEN_8086&DEV_153A&SUBSYS_204C8086&REV_04\3&11583659&0&C8   

      LAN Driver   

      WLAN DeviceID    NA   

      WLAN Driver    NA   


      [Intel(R) ME Information]


      Item    Value   

      ME Control Mode    Admin   

      Provisioning Mode    Post Provisioning   

      BIOS boot    Post Boot   

      Last ME reset reason    Global System Reset   

      System UUID    c5778dcf-08c0-e211-89d3-505054503030   

      Local FWUpdate    Enabled   

      Power Policy    Desktop: ON in S0, ME Wake in S3, S4-5   

      Cryptography Support    Enabled   


      [FW Capabilities]


      Item    Value   

      Intel(R) Active Management Technology    Enabled   

      Intel(R) Anti-Theft Technology PC Protection    Enabled   

      Intel(R) Capability Licensing Service    Enabled   

      Intel(R) Dynamic Application Loader    Enabled   

      Protect Audio Video Path    Enabled   


      [Intel(R) Active Management Technology]


      Item    Value   

      Intel(R) AMT State    Enabled   

      Intel(R) AMT Status    Configured   

      CIRA Connection Status    Not Connected   


      [Intel(R) Anti-Theft Technology PC Protection]


      Item    Value   

      Intel(R) AT State    Enabled   

      Intel(R) AT Status    Not Enrolled   


      [Components Information]


      Item    Value   

      MEBx Version   

      FW Version   

      LMS Version   

      MEI Driver Version   

      MEI DeviceID    PCI\VEN_8086&DEV_8C3A&SUBSYS_204C8086&REV_04\3&11583659&0&B0   

      SOL Driver Version   

      SOL DeviceID    PCI\VEN_8086&DEV_8C3D&SUBSYS_204C8086&REV_04\3&11583659&0&B3   


      [Network information]


      Item    Value   

      LAN MAC Address    7C:05:xxxxxxxx   

      LAN Configuration state    Static   

      LAN Link Status    Link Up   

      LAN IPv4 Address    xxx.xxx.xxx.250   

      LAN IPv6 Enablement    Disabled   

      WLAN MAC Address    NA   

      WLAN Configuration state    NA   

      WLAN Link Status    NA   

      WLAN IPv4 Address    NA   

      WLAN IPv6 Enablement    NA