8 Replies Latest reply on Oct 22, 2014 7:54 AM by ACDC

    BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3

    ACDC

      I just installed a new Intel 520 240GB SSD in a Sony VAIO VGN-SZ230P laptop running full retail version of Windows XP Pro Service Pack 3 with all the updates available. Yes, this is an old laptop, but it still works. I have a couple of applications that only work on XP and they require access to the physical PC Card/PCMCIA, something that can't be found on current laptops.

       

      I migrated data from the old spinning disk to the SSD using Acronis True Image 2014. The partitions are aligned (I've used msinfo32 as well as AS-SSD benchmark to confirm the alignment). The Windows OS works fine; not as fast as I would expect, but it works faster than before. I am stumped by one problem.

       

      Whenever I launch Intel Solid-State Drive Toolbox, it launches with all the buttons on the left side grayed out (buttons such as optimizer, system tuner, etc.) and the screen freezes or I get the Blue Screen of Death with error code 0x0000007A. The reason I bought the Intel SSD is because of the periodic TRIM you can schedule on XP with the Intel SSD Toolbox. If the Toolbox doesn't work, the SSD is of no use to me. I need help in getting the Toolbox software to work on my Sony Laptop.

       

      Here are some specifics.

      • SSD - Intel 520 240GB
      • Laptop - Sony VAIO VGN-SZ230P - specs including chipset can be found here...

      https://docs.sony.com/release/specs/VGNSZ230PB_mksp.pdf

      • Intel SSD Toolbox version 3.2.3 (the latest available on Intel download site)
      • OS - Retail (not OEM) version of Windows XP Pro Service Pack 3 with all updates applied

       

      Any ideas anyone? Let me know if you need additional specific information.

       

      Thanks

        • 1. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
          ACDC

          Here is a lot of additional information in case it helps pinpoint the root cause of Toolbox software launching with grayed out buttons, freezing the screen, and causing BSOD's. Please let me know if anything here looks suspect.

           

          Report from Intel System Identification Utility

           

          Intel System Identification Utility Reference Number: 0275 6996
          Date Created: Friday, October 10, 2014 12:05:09 PM
          ADVANCED

          SYSTEM INFORMATION
          Computer Manufacturer Sony Corporation
          Computer Model VAIO
          Operating System (O/S)  Microsoft Windows XP Professional Service Pack 3
          Operating System Build (O/S)(build 2600)
          Operating System (version)  5.1.2600
          O/S Language0409
          System RAM  2.1 GB
          .NET Framework Version3.5.30729.01
          CD or DVD Device  MATSHITA UJ-842D
          System Hard Drive Overview
          System Total Storage Size:211.6 GB
          Local Disk C:211.6 GB
          Used space:32.9 GB
          Free Space:178.7 GB
          Memory Detail
          Total Physical Memory2.1 GB
          Available Physical Memory1.2 GB
          Total Virtual Memory2.0 GB
          Physical Drive0
          Maker
          ModelINTEL SSDSC2CW240A3
          Bus TypeATA
          Solid State Drive Firmware Version400i
          Internet Browser [1]Internet Explorer
          Internet Browser Version [1]8.0.6001.18702
          Internet Browser [2]Firefox
          Internet Browser Version [2]32.0.3 (x86 en-US)

           

          CHIPSET INFORMATION
          Chipset Software Status
          Intel® Chipset Installation File (INF) detectednot detected
          Detected Chipset INF Versionnot detected
          Chipset INF Statusnot detected
          Latest Version Availablenot detected
          Detailed Chipset InformationIntel® Chipset Identification Utility

           

          GRAPHICS INFORMATION
          Graphics Product [1]Mobile Intel(R) 945GM Express Chipset Family
          Graphics Driver Version not detected
          Driver Statusnot detected
          3D AccelerationYes
          Hardware Transform & Lighting Support No
          Video Memory128.0 MB
          Vertex Shader Support 0.0
          Pixel Shader Support 2.0
          Microsoft DirectX* Version 9.0c
          Current Graphics Resolution1280x800
          Current Color Depth32 Bits Per Pixel
          Graphics Product [2]Mobile Intel(R) 945GM Express Chipset Family
          3D AccelerationYes
          Hardware Transform & Lighting Support No
          Video Memory128.0 MB
          Vertex Shader Support 0.0
          Pixel Shader Support 2.0
          Raw EDID [1]00 FF FF FF FF FF FF 00 36 7F 40 00 0E 00 00 00 00 0C 01 03 80 FF FF FF EA 00 00 A0 57 49 9B 26 10 48 4F 21 08 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 9A 20 00 90 51 20 1F 30 48 80 36 00 00 00 00 00 00 79 9A 20 00 90 51 20 1F 30 48 80 36 00 00

           

          MOTHERBOARD INFORMATION
          Manufacturer not detected
          Model VAIO
          AA Numbernot detected
          BIOS VendorPhoenix Technologies LTD
          BIOS VersionR0083N0
          BIOS Release Date07/10/06
          System Memory2.1 GB
          Sound CardSigmaTel High Definition Audio CODEC

           

          PROCESSOR INFORMATION
          ManufacturerIntel
          Model Genuine Intel(R) CPU T2400 @ 1.83GHz
          Intel Processor analysis toolsIntel Processor analysis tools
          CPU Speed1.8 GHz
          Link to Processor SpecificationLink to Processor Specification
          CPU Revision3D
          CPU Type00
          CPU Family06
          CPU Model0E
          CPU Stepping8

           

          WIRED NETWORKING INFORMATION
          Wired Networking Product
          Driver Version8.43.3.3
          Driver StatusDevice is unknown or unsupported
          Intel PROSet Versionnot detected
          Hardware IDsPCI\VEN_11AB&DEV_4351&SUBSYS_81E6104D&REV_15

           

          WIRELESS NETWORKING INFORMATION
          Wireless Networking Product not detected
          Driver Version not detected
          Software/Driver Statusnot detected
          Latest version availablenot detected
          Hardware IDsBluetooth\0004&0007

           

           

          Intel® Chipset Identification Utility

          System Information

           

          Chipset

          Detected Chipset:

          Mobile Intel(R) 945GM/GMS/940GML Express Chipsets or Intel(R) 945GT Express Chipset

          Chipset Components

          Memory Controller:

          82945GM/GMS/82940GML or 82945GT

          I/O Controller:

          Intel(R) 82801GBM I/O controller hub (ICH7M)

          Integrated Graphics:

          Gfx String not set

          MSINFO32

          There are two partitions on this SSD. The first partition is the Sony VAIO Restore partition with device drivers and SONY apps. The second partition is the C: drive. Both partitions have starting offsets that are a multiple of 4096.

           

          AS-SSD Benchmark

          Notice the "pciide-BAD" below. I believe ahci is better than ide, but most posts about this say it doesn't matter for XP. In any case, I don't know if there is an AHCI driver available for the SATA controller on this laptop.

           

          The performance numbers are pretty depressing. But the laptop works better than it was with a spinning disk.


          ATTO Benchmark


          CrystalDiskInfo

          All the unexpected shutdowns (13 in all) have been the result of BSODs from launching the Intel SSD Toolbox or frozen screens from launghing the Toolbox for which I was forced to turn off power.

           

          Intel SSD Properties under Device Manager -> Disk Drives

          Notice the IDE\ prefix

           

          Device Manager

          How can I find out whether the Intel SSD is using the Ultra ATA or the Serial ATA controller? Are there AHCI drivers available for this SATA controller? Would moving from IDE to AHCI make any difference on XP?

           

          • 2. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
            ACDC

            Based on this other thread ... Re: SSD Toolbox crashes after launch, I removed Toolbox version 3.2.3 and installed an older version - v 3.1.6. Older versions are not available on Intel download site. I found older versions of the Toolbox here... Download Intel Solid State Drive Toolbox 3.1.6 Free. I don't know whether this download is free of malware. But I can definitively state that 3.1.6 runs like a charm on my machine. It does everything it's supposed to.

             

            1. Question to Intel - what changed between 3.1.6 and 3.2.3 to make the toolbox unusable on my machine? Perhaps new features but lack of testing on older operating systems? Are there any new features in 3.2.3 that I would miss in 3.1.6? I am willing to provide any information that Intel needs to diagnose the problem and hopefully fix the issue in a future release.
            2. Can someone at Intel send me a link to the official 3.1.6 toolbox? I'd prefer to use the one from Intel rather than a copy from another site.
            3. Can someone help my understand what I need to do so as to achieve the published specs for the 520 SSD - sustained sequential reads/write of 550 / 520 MB/s and latency of 80-85 micro-seconds? The published specs can be found here ... ARK | Intel® SSD 520 Series (240GB, 2.5in SATA 6Gb/s, 25nm, MLC). The figures reported by AS-SSD and ATTO fall woefully short.
            4. Finally, given the system information as reported by Toolbox 3.1.6 (see below), please help me determine whether I can run an AHCI driver instead of the current IDE driver for this SATA controller and drive.

             

             

            I've gone as far as I could go on my own. Need help from the experts to get better performance from this drive.

             

            Regards

            • 3. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
              kevin_intel

              Thank you for sharing all this information and feedback. It is extremely important for us to know about this.

              Here you can see all changes on different versions:

              http://downloadmirror.intel.com/18455/eng/Intel_SSD_Toolbox_Release_Notes_Rev3%202%203_325993_018_.pdf

               

              We strongly recommend you using it on AHCI since it’s the recommended configuration from our side.

              Kevin m

              • 4. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
                ACDC

                kevin_intel,

                 

                Thanks for the pointer to the Toolbox release notes.

                 

                My laptop bios has no way to specify AHCI although my Intel SATA controller (Intel 82801GBM/GHM ICH7M family) supports AHCI. I imagine if the bios doesn't support AHCI, I can't use it, right?

                 

                Is there an official Intel download site for older versions of the Toolbox? I would like to try out the more recent Toolbox releases (besides the most current one that freezes my screen) but I'd prefer not to download again from a 3rd party website.

                 

                Lastly, as you can see on the CrystalDiskInfo screenshot, the Intel 520 SSD fails to report its operating temperature. Why is that so? My old spinning disk used to report operating temperatures.

                 

                Regards

                • 5. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
                  kevin_intel

                  Hi ACDC,

                   

                  The software may be showing incorrect information. My best recommendation is for you to contact our web ticket support and request for a previous version of Toolbox.

                  http://www.intel.com/p/en_US/support/contactsupport

                   

                  Kevin M

                  • 6. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
                    kevin_intel

                    I would like to check more information about the error. Can you please post the complete BSOD error?

                    Kevin M

                    • 7. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
                      ACDC

                      Kevin,

                       

                      I reverted back to Toolbox 3.2.3 to reproduce the BSOD. Here is a picture of the BSOD. I am unable to save/retrieve the memory dump. I can't locate any *.dmp file on the c: drive. Hope I have provided enough diagnostic information to identify the issue.

                      IMG_4404b.jpg

                      I tried one release earlier than 3.2.3. The last one I found at Download Intel Solid State Drive Toolbox 3.2.3 Free was 3.2.1. This version of the Toolbox works fine on my laptop. Therefore, the bug causing the BSOD was introduced in version 3.2.3.

                       

                      I will contact Intel web ticket support to request an official Intel version of Toolbox 3.2.1 and to troubleshoot the missing temperature reading.

                       

                      Regards

                      • 8. Re: BSOD with Intel SSD Toolbox and Intel 520 240GB SSD on XP Pro SP3
                        ACDC

                        The missing temperature issue resolved. Intel 520 SSDs don't have a thermal sensor (see the enterprise SSD comparison table at AnandTech | A Look at Enterprise Performance of Intel SSDs.)