3 Replies Latest reply on Nov 13, 2014 3:25 PM by Todd_Schaeffer@msn.com

    Need Help Installing Updated Drivers

    Todd_Schaeffer@msn.com

      Major computer difficulty is experienced. Security software detects igfxpers.exe, hkcmd.exe, and PanDhcpDns.exe as unknown source and describes as file does not exist.

       

      All drivers were updated from your website. PanDhcpDns.exe was replaced by ZeroConfigService.exe. Please verify the installation is correct. igfxpers.exe and hkcmd.exe could be igfxTray.exe and igfxHK.exe or other files. Rapid Storage Technology is troubled (taskbar icon sometimes rotates continuously rather than displaying the checkmark) and will not update. Error message states “The platform is not supported”. Another post stated OEM chipset might prevent the update. Please advise. List of products is included below.

       

      Dell Windows 8.1 64 Bit

       

      Intel Management Engine Components

      Intel Management Engine Interface

      Intel HD Graphics 4000

      Intel Display Audio

      Intel 82802 Firmware Hub Device

      Intel WiDi

      Intel WiUSB

      Intel 7 Series Chipset Family SATA AHCI Controller

      Intel 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10

      Intel 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12

      Intel HM76 Express Chipset LPC Controller - 1E59

      Intel 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26

      Intel 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

      Intel Core i3-3217U

      Intel Rapid Storage Technology