2 Replies Latest reply on Oct 7, 2014 9:15 AM by joe_intel

    Intel i7-4770k PCH test fail

    martinlagerweij

      Hi,

       

      Just now my pc started crashing without obvious reason. I ran the IPD tool, it said;

       

      Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS.

       

       

       

      ---------------------------

      --- Testing Processor 1 ---

      ---------------------------

       

       

       

       

      --- IPDT64 - rev  2.10.0.0.MP ---

       

       

       

       

      --- Start Time: 10/06/2014 14:15:25---

       

       

       

       

      --- Skipping Config ---

       

       

       

       

      --- Reading CPU Manufacturer ---

       

       

      Expected --> GenuineIntel

      Detected --> GenuineIntel

      Found --- Genuine Intel Processor ---

       

       

      --- Temperature Test ---

       

       

      Temperature Test Passed!!!

       

       

       

       

      Temperature = 72 degrees C below maximum.

       

       

       

       

      --- Reading Brand String ---

       

       

      Detected Brand String:

      Intel Core i7-4770K   3.50GHz

       

       

      Brand String Test Passed!!!

       

       

       

       

      --- Reading CPU Frequency ---

       

       

      Expected CPU Frequency is --> 3.50

       

       

       

       

      Detected CPU Frequency is --> 3.85623

       

       

      CPU Frequency Test Passed with Warning!!!

       

       

      The processor frequency could be affected by power management features. In order

      to ensure the processor frequency is not affected by a power management setting,

      enter BIOS, load defaults, and disable any 'Over-Clocking' or power

      management features that may affect processor frequency. Also, set any

      software applications which control power management features to default.

       

       

       

       

      --- FSB NOT Supported on this Processor ---

       

       

       

       

      --- Running Base Clock test ---

       

       

       

       

      Detected Base Clock --> 101

      Base Clock test Pass ---

      ..QPI rate Test not supported..

      ..Skipping QPI rate Test..

       

       

      Skipping QPI rate Test

       

       

       

       

      --- Running Floating Point test ---

       

       

       

       

      Million Floating Points per Second, MFLOPS --> 460.8

      Floating Point Test Pass ---

       

       

      --- Running Prime Number Generation Test ---

       

       

       

       

      Operation Per Second--> 3.98747e+006

      Prime Number Generation Test Pass ---

       

       

      --- Reading Cache Size --- 

       

       

      - Detected L1 Data Cache Size --> 4 x 32

      - Detected L1 Inst Cache Size --> 4 x 32

       

       

      - Detected L2 Cache Size --> 1024

      - Detected L3 Cache Size --> 8192

       

       

       

       

      Cache Size Test Passed!!!

       

       

       

       

      --- Determining MMX - SSE capabilities ---

       

       

       

       

        --- CPU FEATURES DETECTION FOR ---

                   ---        MMX SSE       ---

      MMX - MMX Supported --> Yes

      SSE - SSE Supported --> Yes

      SSE2 - SSE2 Supported --> Yes

      SSE3 - SSE3 Supported --> Yes

      SSSE3 - SSSE3 Supported --> Yes

      SSE4.1 - SSE4.1 Supported --> Yes

      SSE4.2 - SSE4.2 Supported --> Yes

        --- MMX SSE - capabilities check complete ---

       

       

      MMX Test Result --- PASS

      SSE Test Result --- PASS

      SSE2 Test Result --- PASS

      SSE3 Test Result --- PASS

      SSSE3 Test Result --- PASS

      SSE4.1 Test Result --- PASS

      SSE4.2 Test Result --- PASS

      MMX SSE Testing Passed !!

       

       

      --- Determining AVX AES PCLMULQDQ capabilities ---

       

       

       

       

        --- CPU FEATURES DETECTION FOR ---

                  --- AVX/AES/PCLMULQDQ ---

      AVX - Advanced Vector Extensions Supported --> Yes

      AVX OS Support   - AVX Operating System Supported --> Yes

      AES - Advanced Encryption Standard Supported --> Yes

      PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

        --- AVX AES PCLMULQDQ capabilities check complete ---

       

       

      AVX Compare Test Result --- PASS

      AES Test Result --- PASS

      PCLMULQDQ Test Result --- PASS

      AVX AES PCLMULQDQ Testing Passed !!

       

       

      --- Reading Memory Size ---

       

       

       

       

      Detected Memory Size is --> 8.00GB

       

       

       

       

      --- Integrated Memory Controller Stress Test ---

       

       

       

       

      --- Integrated Memory Controller Stress Test Pass!!! ---

       

       

       

       

      Integrated Memory Controller Test Pass!!!

       

       

       

       

      Chipset          : Z87 SKU

       

       

      No device connected to PCI Express Port 1

       

       

      1 device connected to PCI Express Port 4

         1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

       

       

      1 device connected to PCI Express Port 8

         1 : Asmedia 106x SATA Controller

       

       

      --- Error while retrieving SATA Device Information from OS ---

      ..Platform Controller Hub Test Failed..

       

       

      Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS

       

       

       

       

      Chipset          : Z87 SKU

       

       

      No device connected to PCI Express Port 1

       

       

      1 device connected to PCI Express Port 4

         1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

       

       

      1 device connected to PCI Express Port 8

         1 : Asmedia 106x SATA Controller

       

       

      --- Error while retrieving SATA Device Information from OS ---

      ..Platform Controller Hub Test Failed..

       

       

      Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS

       

       

       

       

      --- Test End Time: 10/06/2014 14:15:41---

       

       

      System Information

      ------------------

      Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

      Processor Information: Intel64 Family 6 Model 60 Stepping 3

      Number of Physical Cores: 4

      Number of Logical Cores: 8

      Installed System Memory: 8 GB

      Operating System: Microsoft Windows 8.1 64 bits

      Graphics Information: Intel(R) HD Graphics 4600

      System Product: Z87-GD65 GAMING (MS-7845)

      System BIOS: V1.11

       

      It ran just fine and there haven't been any changes to the hardwary recently.

      Does anyone know what this is about, and how to solve it?

        • 1. Re: Intel i7-4770k PCH test fail
          martinlagerweij

          Edit:

           

          I just ran a CPU and Graphics Stress Test, since the problem started while watching youtube (the crashing), no problems while running the stress tests.

           

          Tried gaming, no problems either.

           

          The error from the IPD stays however; Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS

           

          For information;

           

          Z87-GD65 gaming mobo

          Intel I7-4770K (not OC'd)

          8g (2x4) HyperX Beast (running at 1600mhz)

          Win 8.1 (BIOS set on win 8 mode)

          2 old hdd's and 1 Samsung SSD EVO 120G

           

          Re-edit;

           

          Just performed a clean install to rule out any software/ driver issues. The error stays. The crashing so far only happens with youtube.

           

          Re-re-edit;

           

          Tried contacting customer support by phone and chat, neither worked. Already send a ticket...

           

          Chat log below;

           

          Please wait for a site operator to respond.

           

           

          You are now chatting with 'Vamsi'

           

           

          Vamsi: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?

          martin: Hello

          Vamsi: Hello martin.

          Vamsi: How may I help you today?

          Vamsi:

          martin: As of yesterday i'm having unexplainable crashes, and the diagnostics tool is giving me a error, hold on i'll copy paste..

          martin: --------------------------- --- Testing Processor 1 --- --------------------------- --- IPDT64 - rev 2.10.0.0.MP --- --- Start Time: 10/07/2014 13:05:23--- --- Skipping Config --- --- Reading CPU Manufacturer --- Expected --> GenuineIntel Detected --> GenuineIntel Found --- Genuine Intel Processor --- --- Temperature Test --- Temperature Test Passed!!! Temperature = 74 degrees C below maximum. --- Reading Brand String --- Detected Brand String: Intel Core i7-4770K 3.50GHz Brand String Test Passed!!! --- Reading CPU Frequency --- Expected CPU Frequency is --> 3.50 Detected CPU Frequency is --> 3.8865 CPU Frequency Test Passed with Warning!!! The processor frequency could be affected by power management features. In order to ensure the processor frequency is not affected by a power management setting, enter BIOS, load defaults, and disable any 'Over-Clocking' or power management features that may affect processor frequency. Also, set any software applications which control power management features to default. --- FSB NOT Supported on this Processor --- --- Running Base Clock test --- Detected Base Clock --> 102 Base Clock test Pass --- ..QPI rate Test not supported.. ..Skipping QPI rate Test.. Skipping QPI rate Test --- Running Floating Point test --- Million Floating Points per Second, MFLOPS --> 460.8 Floating Point Test Pass --- --- Running Prime Number Generation Test --- Operation Per Second--> 4.65205e+006 Prime Number Generation Test Pass --- --- Reading Cache Size --- - Detected L1 Data Cache Size --> 4 x 32 - Detected L1 Inst Cache Size --> 4 x 32 - Detected L2 Cache Size --> 1024 - Detected L3 Cache Size --> 8192 Cache Size Test Passed!!! --- Determining MMX - SSE capabilities --- --- CPU FEATURES DETECTION FOR --- --- MMX SSE --- MMX - MMX Supported --> Yes SSE - SSE Supported --> Yes SSE2 - SSE2 Supported --> Yes SSE3 - SSE3 Supported --> Yes SSSE3 - SSSE3 Supported --> Yes SSE4.1 - SSE4.1 Supported --> Yes SSE4.2 - SSE4.2 Supported --> Yes --- MMX SSE - capabilities check complete --- MMX Test Result --- PASS SSE Test Result --- PASS SSE2 Test Result --- PASS SSE3 Test Result --- PASS SSSE3 Test Result --- PASS SSE4.1 Test Result --- PASS SSE4.2 Test Result --- PASS MMX SSE Testing Passed !! --- Determining AVX AES PCLMULQDQ capabilities --- --- CPU FEATURES DETECTION FOR --- --- AVX/AES/PCLMULQDQ --- AVX - Advanced Vector Extensions Supported --> Yes AVX OS Support - AVX Operating System Supported --> Yes AES - Advanced Encryption Standard Supported --> Yes PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes --- AVX AES PCLMULQDQ capabilities check complete --- AVX Compare Test Result --- PASS AES Test Result --- PASS PCLMULQDQ Test Result --- PASS AVX AES PCLMULQDQ Testing Passed !! --- Reading Memory Size --- Detected Memory Size is --> 8.00GB --- Integrated Memory Controller Stress Test --- --- Integrated Memory Controller Stress Test Pass!!! --- Integrated Memory Controller Test Pass!!! Chipset : Z87 SKU No device connected to PCI Express Port 1 1 device connected to PCI Express Port 4 1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) 1 device connected to PCI Express Port 8 1 : Asmedia 106x SATA Controller --- Error while retrieving SATA Device Information from OS --- ..Platform Controller Hub Test Failed.. Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS Chipset : Z87 SKU No device connected to PCI Express Port 1 1 device connected to PCI Express Port 4 1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) 1 device connected to PCI Express Port 8 1 : Asmedia 106x SATA Controller --- Error while retrieving SATA Device Information from OS --- ..Platform Controller Hub Test Failed.. Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS --- Test End Time: 10/07/2014 13:05:38--- System Information ------------------ Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Processor Information: Intel64 Family 6 Model 60 Stepping 3 Number of Physical Cores: 4 Number of Logical Cores: 8 Installed System Memory: 8 GB Operating System: Microsoft Windows 8.1 64 bits Graphics Information: Intel(R) HD Graphics 4600 System Product: Z87-GD65 GAMING (MS-7845) System BIOS: V1.11 FAIL

          martin: --- Error while retrieving SATA Device Information from OS --- ..Platform Controller Hub Test Failed.. Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS

          Vamsi: I apologize for the inconvenience caused to you. I will certainly be able to help you resolve this issue.

          martin: that whould be great!

          martin: For extra info, i tried running a stress test on both cpu and graphics, both went fine. The crashing usually happens with youtube, no bleu screen just a freeze and the audio going berserk. And while thinking about it last night, last few weeks the mouse (usb connected) "unplugged" itself a couple of time, if i removed it and re inserted it, it would work once again.

          martin: I reinstalled all drivers, that didn't work, performed a clean install wich also didn't resolve the problem.

          Vamsi: Not to worry.

          Vamsi: Please stay online for 3-4 minutes, while I check the details for you.

          Vamsi:

          martin: without crashing, no prob

          Vamsi: Thank you for being online.

          Vamsi: To check the compatibility and resolve the issue, I would require the details mentioned below:

          Vamsi: - Motherboard model number.

          Vamsi: - RAM frequency, Brand and capacity.

          Vamsi: - PSU brand and capacity.

          Vamsi: - Operating system.

          martin: MSI Z87-GD65 gaming (MS-7845)

          martin: Kingston HyperX Beast, 1600mhz, 2x4 gb

          martin: Windows 8 (not yet updated to windows 8.1 because of the clean install)

          Vamsi: May I know are using any Graphic card?

          martin: No, just the HD-4600

          martin: seasonic G-series 550 watt

          Vamsi: Thank you for information.

          martin: Besturingssysteem Windows 8.1 64-bit Processor Intel Core i7 4770K @ 3.50GHz 22 °C Haswell 22nm Technologie RAM 8,00GB Dual-Kanaal DDR3 @ 799MHz (11-11-11-28) Moederbord MSI Z87-GD65 GAMING (MS-7845) (SOCKET 0) 26 °C Grafisch S27D390 (1920x1080@59Hz) Intel HD Graphics 4600 (MSI) Opslag 111GB Samsung SSD 840 EVO 120GB (SSD) 26 °C 14GB USB DISK 2.0 USB Device (USB) Optische schijven TSSTcorp CDDVDW SH-224DB Geluid Intel Display Audio

          Vamsi: May I know from when you are facing this issue?

          martin: since yesterday

          martin: I't happened while being on youtube. Happens every time i go on youtube now, one time sooner other time later.

          Vamsi: May I know have you done any hardware or software changes before the issue started?

          martin: No I haven't.

          martin: Btw, the mouse "unplugging" itself has been for somewhat longer, i guess about a month or so, but that doesn't happen often.

          Vamsi: May I know have you update latest graphic drivers for your processor?

          Vamsi: Not to worry.

          martin: yes, i updated everyting yesterday, and again after the clean install.

          Vamsi: May I know have you update the BIOS of the motherboard?

          martin: yes, the lastest version is a couple of months old now i think

          martin: But i regularly check the msi site for updates..

          Vamsi: Have you also update chipset drivers and all other drivers of the motherboard?

          martin: yes

          martin: i use the msi tool to check, and then download and install the drivers manually (the tool doesn't work great )

          martin: oh on the intel site i found a newer driver which i'm downloading right now.

          martin: but that could be because of the clean install, as for yesterday i know for certain my drivers where up to date.

          You are not currently in a chat session.

           

           

          You are not currently in a chat session.

           

           

          You are not currently in a chat session.

           

          After which I (again) downloaded all drivers, and reinstalled them. I also re flashed my bios just to be sure. Neither helped.

          • 2. Re: Intel i7-4770k PCH test fail
            joe_intel

            I understood you have tried different Intel® HD Graphics drivers; so, this is what I would try:

            • Use a different browser and update Adobe* Flash player.
            • Reset BIOS to default settings (but remember to set SATA controller mode as it was before reset operation).
            • Connect the operating system drive (SSD I guess) to the Intel® Z87 Chipset and reinstall the operating system once connected there. This may be related to the Intel® Processor Diagnostic Tool error.
            • As the processor seems to be OK I would contact the motherboard manufacturer for further assistance.