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Hey guys,
I just installed the new driver for my Intel HD Graphics 4600 (version 10.18.10.3907), but now I get some ingame problems with "Cloudbuilt" (a game on steam). Many of the textures are not visible anymore and I just see black objects. It's like someone dimmed the light. I had no problems before this driver update. Does anyone else have this special problem or do you even know what's going on? ❤️
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Hello Ninjin,
I am sorry you are having this problem but let me help you.
At this point, we have not received reports from other users about this issue but I would like to get more information about the configuration you have.
Please provide the following:
- Attach your dxdiag report and graphics report here.
How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
- If possible please provide a video and images of the issue.
- Let us know the steps to reproduce the issue.
- What is the complete game name and version you are using?
Kevin M
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Hey,
I cant create the graphics report. When I do "Right click on desktop> Graphics Properties>" then I get to some kind of Intel menu
- If possible please provide a video and images of the issue.
- Let us know the steps to reproduce the issue.
- What is the complete game name and version you are using?
1. See attachement
2. I just start the game
3. Cloudbuilt, new version (should be 1.21)
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Thank you for the information. Can you tell me what happens if you try version 3621?
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3720
Kevin M
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It works again. Was that the previous version I just installed? Do you have to check less code now? 😜 Anyway good luck ❤️
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Yes, Version 3621 is the previous version of our graphics drivers. I recommend you keep using that one. I am going to send all information to development so they can investigate this issue.
Kevin M
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Hello Ninjin,
For our research and investigation would you please try installing the driver version 3907 again and provide other reports?
Here is the link:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720
Once the driver is updated, please provide the graphics report. How to get it?
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
Also run the System Identification Utility and provide the code generated by the software:
http://www.intel.com/support/siu.htm http://www.intel.com/support/siu.htm
Kevin M
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