7 Replies Latest reply on Oct 31, 2014 4:39 AM by Saimen

    Trouble applying a BIOS Profile from foreign NUC

    Saimen

      Hello

       

      I've got the following Problem:

       

      I got 24 Intel Nucs d54250wyk in a classroom at the school where i work as sysadmin. Last friday i wanted to bring them up to the latest bios version 0028 and so i did the update on 5 NUCs which worked fine and the nucs would start fine. Since i had to make some changes in the bios on all of them (like setting a supervisor password and deactivating some unused functions)  i thought it would make sence to create a bios profile and deploy that to the other nucs so i won't have to make all the settings one by one.

       

      So i did that and applied the profile to 3 of the 5 nucs that i previously upgraded from bios 0026 to 0028.

       

      The import of the profile worked fine and the settings seemed to have applied correctly but since that point, none of those 3 nucs won't boot anymore in uefi mode. When i check the bios instead of showing the ssd under UEFI Bootdevices it shows 3 times windows bootloader (partition 0), but it won't boot from that.

       

      Now i tried everything possible to reverse that:

       

      1. I tried restoring default settings of the bios

      2. I tried bios recovery by removing the security jumper on the board and load the bios freshly

      3. I downgraded the bios to version 0026

      4. I created a customized bios with the intel integrator toolkit  and applied that to overwrite existing settings

       

      None of the above methods worked!

       

      I ensured that the ssd and partition structure is ok, by removing the ssd and put in one of the working nucs --> it startet without a problem.

       

      So it seems to me like applying a bios profile from one nuc to another, must somehow screw that bios although it is the exact same modell.

       

      Does anybody of the pro's here know how to harder hard reset a nuc's bios to make that failure undone ;-)?

       

      Thanks in advance for your help!

       

      Simon

        • 1. Re: Trouble applying a BIOS Profile from foreign NUC
          Saimen

          Does anybody have an answer to that problem or could even try to reproduce it, please?

           

          Any help is appreciated.

           

          Thanks!

           

          Sincerely Simon

          • 2. Re: Trouble applying a BIOS Profile from foreign NUC
            sylvia_intel

            Hello Simon, I am sorry to hear that you are having this kind of problems on your NUCs.

             

            I tried to install a BIOS image on another NUC with UEFI disable. The BIOS image had UEFI enable, so once the updated was done I check the BIOS on the NUC and it had UEFI enable.

            I did not experience any boot problem when trying to go to Windows.

             

             

            Would you please let me know which software or utility did you use to create the BIOS profile?

            Could you please send me a picture where it shows the Windows bootloader (partition 0)?

            • 3. Re: Trouble applying a BIOS Profile from foreign NUC
              Saimen

              Hello Sylvia

               

              Thanks for taking time to address this issue. To reproduce this problem just setup two nucs identically in uefi mode (uefi and legacy mode enabled together). In my case i created a windows 7 enterprise x64 image for deployment. So i have to identically installed nucs

               

              Once you are set up, enter bios on one nuc and click on the User-Icon in the menu bar. there you can save your settings to a profile, export that to a usb device and import that on the other nuc. Reboot and when you reenter the bios there should be at least two Windows bootloader (partition 0) entries under uefi boot section. You can reimport the bios profile and it should add more of these entries ;-)...

               

              To solve the problem i also tried to remove bios battery overnight and see if the bootentries have been removed, no luck...

               

              Anyway this afternoon i found the solution for me. I recreated the bootpartition and bcd store on the for the 3 affected nucs and the strange entries were gone.

               

              Since i am not a specialist on uefi firmware, i don't know where exactly the problem was, but i assume it had to do with partition guid that was dublicated in the boot entries or something like that. It would be great if one of the engineers could provide a technical answer to that.

               

              In my opinion the profile importer should not allow foreign bios profiles if this is not supported. Thanks for fixing this, for future bios releases.

               

              Simon

              • 4. Re: Trouble applying a BIOS Profile from foreign NUC
                sylvia_intel

                Simon thanks a lot for the information provided. I’m going to try to replicate the procedure you followed.

                 

                When we want to copy an image from one device to another device, we use ITK, and  to be honest with you; I haven’t used the BIOS profile.

                 

                I will check it out.  Thanks again.

                • 5. Re: Trouble applying a BIOS Profile from foreign NUC
                  sylvia_intel

                  Simon, we were able to replicate this issue and we have escalated it to the engineering team in order to find a solution for it.

                   

                  I’ll keep you posted.

                  • 6. Re: Trouble applying a BIOS Profile from foreign NUC
                    sylvia_intel

                    Simon, I would like to inform you that this issue has been escalated to Visual Bios developer team for investigation.

                     

                    I’ll keep you posted.

                    • 7. Re: Trouble applying a BIOS Profile from foreign NUC
                      Saimen

                      Hello Sylvia

                       

                      Thanks for taking care of the issue!

                       

                      Sincerely