Oh and I should note that my SSD is an mSATA. There's nothing in the bottom 2.5" space.
Thank you for the video, it was very helpful.
I recommend you taking all components out of the chassis and test the NUC on a non conducted surface so we can discard grounding issues. Make sure all internal cables are connected correctly.
Another step is to reinstall the Operating System so let me know how it goes with these steps.
So far I have done the following:
- connect the monitor via both HDMI and DisplayPort, and switch between HD and WQHD resolutions
- connect a different HD monitor
- use various different power profiles, both at the Windows level (I'm running Windows 7 64-bit) and in the BIOS (the latest, version 28)
- remove the RAM and mSATA SSD, check all connections that I made (I'm not pulling out the motherboard from the chassis because I don't want to break anything)
- try a different mouse, and switch the USB slot (BUT I already knew that wouldn't help because sometimes I hear the ticking sound simply when a complex flash movie plays on a web page, without moving anything around)
- I am not going to reinstall Windows because, well, that won't do any good
Any other ideas?
I have exactly the same issue. I have tried all the steps above and even installed Linux (ubuntu, openelec). I do notice the sound is much less in Openelec however it's still there. Sometimes I can hear the ticking on idle.
Any luck in fixing yours?
No, no luck on my end. Is yours also the "H" model with the 2.5" bay?
My new strategy might be to buy another NUC and return the noisy one!
Edit: Paisley, what RAM and hard drive do you have?
Well, I'm giving up. I even tried the "nuclear option"--exchanging my NUC for a new one. And you know what... the new one is EVEN LOUDER. Plus its fan was louder too. I also tried swapping for the new power supply, and switching outlets. Nothing helps.
I ran the Windows performance assessment and learned the following: The NUC squeals like a pig when undergoing the graphics tests, and is much quieter during the CPU, memory and hard disk tests. This confirms what I have observed, which is that the noise occurs mostly when the screen is being redrawn in some way (dragging a window, playing a movie). But playing a 1080p file from my GoPro causes much less noise than just a Flash movie on a website (like an ad). And if the noise occurs with Ubuntu as paisley wrote, then it's not a Windows problem.
Maybe Intel should just say that it's a feature. Call it "Intel Audible Video Technology."
Guys I have been testing the same Nuc model with all drivers up to date and it is working fine. What is the AA number of the NUC?
Note: Do not post the serial number just the AA number.
Hi Kevin, if you're referring to the AA number on the memory socket mine is: AA H13922-302
Hi Jake - mine doesn't have the H. I have a D54250WYK NUC.
RAM - CRUCIAL CT51264BF160BJ 4GB DDR3L LAPTOP RAM
HDD - SSDMCEAW120A401 Intel SSD 120GB 530 Series (OEM Brown Box) mini PCIe mSATA 6Gb/s 25nm MLC read/write speed 540 MB/s 480MB/s
I have tried removing the HDD and running off USB and the noise was still there. I'm pretty sure it is the NUC generating the noise. I also tried a separate PC with a Gigabyte NVIDIA GeForce GT240 into my amp and it is noiseless when idle, or in Windows moving the mouse or generally using XBMC.
I haven't checked my AA number but, for what it's worth, Paisley and I have the same model RAM. I have two 4GB sticks and Paisley has one, but each stick is the same part. It's the high-density kind that appears to be required for the NUC to work properly--i.e., the kind with fewer chips on each side of the SoDIMM.
Different SSDs though.
Interesting.. I bought that RAM as it's on the compatible memory list http://www.intel.com/support/motherboards/desktop/sb/CS-034475.htm
I'm in Australia and it's a bit hard to source the other brands.
My AA number is AA H13922-303.
I guess this has stopped bothering me--the video noise is still quieter than the quietest spinning hard drive that I've owned.
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Mine was doing the same thing, noise got louder when dragging the mouse and idling. I replaced the power supply and it all went away. I just picked up the 65w from Best Buy.
Hi there, just got myself a NUC5i7RYH and I have installed:
- Windows 7 ultimate
- Samsung 850 EVO m.2 250 Gb
- Crucial ram 16 Gb DDR3 - 1866 10-10-10-30
I get exactly the same problem as you guys, whenever I move a window or scroll up and down, I get this ticking noice. This is definitely NOT the fan. I tried unplugging mouse, keyboard, monitors etc.. the noise is always there. I also get the noise when I am on a page with a news ticker or scrolling banners.
The PSU also makes this noise at the same time, but most of the noise comes from the NUC itself. So is it a problem with the PSU (I hope) or the NUC (hope not).
I'm plugged to a grounded socket (I don't have ungrouded at home...)
I don't have a spare PSU to test it so I'm really relying on your tips !!