8 Replies Latest reply on Aug 5, 2015 11:54 AM by Beppe@75

    Problems installing the latest Intel Rapid Storage Technology drivers

    Beppe@75

      Sorry for my english, I'm having trouble installing the latest version of the Intel ® Rapid Storage Technology 13.2.4.100 on my Asus Z87 Deluxe and Windows 8.1 64bit.

       

      The setup ends up saying that the installation is complete but in device manager, in the properties of the drivers I still see the old version 13.1.0.1058.

       

      So I manually installed the drivers through the "update drivers" in "Device Manager" by selecting the inf file, now the version of the drivers in "Device Manager" is correct, but when I start the client Intel ® Rapid Storage Technology (help -> about) I still see the old version 13.1.0.1058, how do I update everything completely?

       

      In add / remove programs I can not find IRST to remove it and try to reinstall !!

       

       

      Help me please. Thanks !

        • 1. Re: Problems installing the latest Intel Rapid Storage Technology drivers
          sylvia_intel

          Hello Beppe@75, thanks a lot for posting your inquire at Intel communities.

           

          I’m sorry for the inconvenience you have faced with the installation of the new version of RST.

           

          This seems to be a registry issue. We have installed the same version but it looks correct under properties.

          Please check the picture bellow.

           

          rst 13.2.JPG

           

          Would you please send me a picture of your system? Could you also include a picture of your control panel and from  add/remove programs screen?

           

          Regards,

          • 3. Re: Problems installing the latest Intel Rapid Storage Technology drivers
            Beppe@75

            Extract from IRST installation log:

             

             

            2014:09:18 20:37:46:458:   >>> Log start

            2014:09:18 20:37:46:458:   Single-instance mutex has been obtained

            2014:09:18 20:37:46:458:   Core version: 2.5.34

            2014:09:18 20:37:46:459:   Setup version: 2.1.7.0

            2014:09:18 20:37:46:459:   Command line: "F:\Download\SetupRST.exe"

            2014:09:18 20:37:46:459:   OS data: 6-2-1-0 64-bit

            2014:09:18 20:37:46:459:   System up time: 42940 sec

            2014:09:18 20:37:46:460:   Reboot pending: No

            2014:09:18 20:37:46:460:   Current UI language: 0410

            2014:09:18 20:37:46:461:   Language folder: c:\temp\IIF36BD.tmp

            2014:09:18 20:37:46:464:     Found c:\temp\IIF36BD.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0

            2014:09:18 20:37:46:467:     Found c:\temp\IIF36BD.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0

            2014:09:18 20:37:46:470:     Found c:\temp\IIF36BD.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0

            2014:09:18 20:37:46:474:     Found c:\temp\IIF36BD.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0

            2014:09:18 20:37:46:477:     Found c:\temp\IIF36BD.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0

            2014:09:18 20:37:46:480:     Found c:\temp\IIF36BD.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1

            2014:09:18 20:37:46:483:     Found c:\temp\IIF36BD.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0

            2014:09:18 20:37:46:488:     Found c:\temp\IIF36BD.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0

            2014:09:18 20:37:46:491:     Found c:\temp\IIF36BD.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0

            2014:09:18 20:37:46:494:     Found c:\temp\IIF36BD.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0

            2014:09:18 20:37:46:497:     Found c:\temp\IIF36BD.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0

            2014:09:18 20:37:46:500:     Found c:\temp\IIF36BD.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 3

            2014:09:18 20:37:46:504:     Found c:\temp\IIF36BD.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0

            2014:09:18 20:37:46:506:     Found c:\temp\IIF36BD.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0

            2014:09:18 20:37:46:509:     Found c:\temp\IIF36BD.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0

            2014:09:18 20:37:46:512:     Found c:\temp\IIF36BD.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0

            2014:09:18 20:37:46:516:     Found c:\temp\IIF36BD.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0

            2014:09:18 20:37:46:519:     Found c:\temp\IIF36BD.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0

            2014:09:18 20:37:46:522:     Found c:\temp\IIF36BD.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0

            2014:09:18 20:37:46:526:     Found c:\temp\IIF36BD.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0

            2014:09:18 20:37:46:529:     Found c:\temp\IIF36BD.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0

            2014:09:18 20:37:46:532:     Found c:\temp\IIF36BD.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0

            2014:09:18 20:37:46:535:     Found c:\temp\IIF36BD.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0

            2014:09:18 20:37:46:538:     Found c:\temp\IIF36BD.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0

            2014:09:18 20:37:46:541:     Found c:\temp\IIF36BD.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0

            2014:09:18 20:37:46:543:   Loading language 0410

            2014:09:18 20:37:46:544:   Setup mode: Installation

            2014:09:18 20:37:46:544:   Looking for OS: 6.1 6.2 6.3

            2014:09:18 20:37:46:545:   OS check passed

            2014:09:18 20:37:46:545:   .NET version check passed

            2014:09:18 20:37:46:545:   Resolving driver source

            2014:09:18 20:37:46:546:     Using embedded driver(s). Temp source is 'c:\temp\IIF370C.tmp'

            2014:09:18 20:37:46:569:   Using folder 'c:\temp\IIF370C.tmp' as the driver source

            2014:09:18 20:37:46:569:   Scanning all active devices

            2014:09:18 20:37:46:579:   Scanning x32\iaAHCIC.inf (Name: AHCI32, Version: 13.2.4.1000)

            2014:09:18 20:37:46:579:     No section match

            2014:09:18 20:37:46:579:     MUP OS bits: 0x92A8

            2014:09:18 20:37:46:580:   Scanning x32\iaStorAC.inf (Name: RAID32, Version: 13.2.4.1000)

            2014:09:18 20:37:46:580:     No section match

            2014:09:18 20:37:46:581:     MUP OS bits: 0x92A8

            2014:09:18 20:37:46:582:   Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 13.2.4.1000)

            2014:09:18 20:37:46:582:     Section with the best match: INTEL.NTamd64.6.2

            2014:09:18 20:37:46:582:       Device: PCI\VEN_8086&DEV_8C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:583:       Device: PCI\VEN_8086&DEV_8C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:583:       Device: PCI\VEN_8086&DEV_8C82&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:583:       Device: PCI\VEN_8086&DEV_8C83&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:584:       Device: PCI\VEN_8086&DEV_9C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:584:       Device: PCI\VEN_8086&DEV_9C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:584:       Device: PCI\VEN_8086&DEV_9C82&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:585:       Device: PCI\VEN_8086&DEV_9C83&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

            2014:09:18 20:37:46:585:     MUP OS bits: 0x36D54

            2014:09:18 20:37:46:586:   Scanning x64\iaStorAC.inf (Name: RAID64, Version: 13.2.4.1000)

            2014:09:18 20:37:46:586:     Section with the best match: INTEL.NTamd64.6.2

            2014:09:18 20:37:46:586:       Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller)

            2014:09:18 20:37:46:590:         Matched with: PCI\VEN_8086&DEV_2822&CC_010400

            2014:09:18 20:37:46:591:         Current driver: oem300.inf

            2014:09:18 20:37:46:591:           Name: RAID64, Provider: Intel Corporation, Version: 13.2.4.1000, Section: iaStorA_inst_8.NTamd64

            2014:09:18 20:37:46:591:     MUP OS bits: 0x36D54

            2014:09:18 20:37:46:592:   Creating properties for all matching INF's

            2014:09:18 20:37:46:592:   Architecture supported: x86

            2014:09:18 20:37:46:592:   Architecture supported: x64

            2014:09:18 20:37:46:593:   Package folder is c:\temp\IIF373C.tmp

            2014:09:18 20:37:46:634:   Package information;

            2014:09:18 20:37:46:635:     Type MSI: ID='{DBEC3A35-04A8-4A70-BD7B-F42654758956}', Installed version: 13.1.0.1058, Extracted: Yes

            2014:09:18 20:37:46:640:   Preparing UI

            2014:09:18 20:37:46:640:   Reading storyboard

            2014:09:18 20:37:46:641:     Page count: 10

            2014:09:18 20:37:46:641:     Added: Welcome

            2014:09:18 20:37:46:641:     Added: Modify

            2014:09:18 20:37:46:642:     Added: Warning

            2014:09:18 20:37:46:642:     Added: License

            2014:09:18 20:37:46:642:     Added: Readme

            2014:09:18 20:37:46:643:     Added: Destination

            2014:09:18 20:37:46:643:     Added: Confirm

            2014:09:18 20:37:46:643:     Added: Progress

            2014:09:18 20:37:46:643:     Added: Finish

            2014:09:18 20:37:46:644:     Added: Error

            2014:09:18 20:37:46:644:   Reading string map

            2014:09:18 20:37:46:645:     No string map present

            2014:09:18 20:37:46:651:   Showing page: Welcome

            2014:09:18 20:37:47:802:   Showing page: Warning

            2014:09:18 20:37:48:411:   Showing page: License

            2014:09:18 20:37:50:013:   Showing page: Readme

            2014:09:18 20:37:52:732:   Showing page: Destination

            2014:09:18 20:37:56:694:   Showing page: Confirm

            2014:09:18 20:37:57:712:   Setup thread started

            2014:09:18 20:37:57:713:   Showing page: Progress

            2014:09:18 20:38:01:722:   Beginning transaction ID=2

            2014:09:18 20:38:01:722:     Installing 'RST_x64.msi'

            2014:09:18 20:38:01:723:       No features changes have been selected for this MSI

            2014:09:18 20:38:01:723:       Return code: 0

            2014:09:18 20:38:01:728:   Transaction complete. Overall return code is 0

            2014:09:18 20:38:01:734:   Showing page: Finish

            2014:09:18 20:38:03:996:   Link: Launching 'C:\Users\Utente\Intel\Logs'

            2014:09:18 20:40:42:667:   Dumping properties (27 total)

            2014:09:18 20:40:42:667:     IIF_MSILOGLEVEL=4096

            2014:09:18 20:40:42:668:     IIF_LOGFOLDER=C:\Users\Utente\Intel\Logs

            2014:09:18 20:40:42:668:     IIF_SETUPVERSION=2.1.7.0

            2014:09:18 20:40:42:668:     IIF_PACKAGEVERSION=13.2.4.1000

            2014:09:18 20:40:42:669:     IIF_SETUPPATH=F:\Download

            2014:09:18 20:40:42:669:     IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

            2014:09:18 20:40:42:669:     IIF_OS=6.3

            2014:09:18 20:40:42:670:     IIF_DEBUG_REPORTEDVERSION=6.2

            2014:09:18 20:40:42:670:     IIF_OSSERVICEPACK=0

            2014:09:18 20:40:42:670:     IIF_IS64=1

            2014:09:18 20:40:42:670:     IIF_NET20=1

            2014:09:18 20:40:42:671:     IIF_NET30=1

            2014:09:18 20:40:42:671:     IIF_NET35=1

            2014:09:18 20:40:42:671:     IIF_NET40CLIENT=1

            2014:09:18 20:40:42:672:     IIF_NET40FULL=1

            2014:09:18 20:40:42:672:     IIF_NET45CLIENT=1

            2014:09:18 20:40:42:672:     IIF_NET45FULL=1

            2014:09:18 20:40:42:672:     IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology

            2014:09:18 20:40:42:673:     IIF_LANGCOUNTRY=it-IT

            2014:09:18 20:40:42:673:     _INF_RAID64_VERSION=13.2.4.1000

            2014:09:18 20:40:42:673:     IIF_RESOURCEFOLDER=c:\temp\IIF36BD.tmp

            2014:09:18 20:40:42:674:     IIF_SETUPMODE=INSTALL

            2014:09:18 20:40:42:674:     IIF_PACKAGEPATH=c:\temp\IIF373C.tmp

            2014:09:18 20:40:42:674:     IIF_LICENSE=

            2014:09:18 20:40:42:675:     IIF_README=

            2014:09:18 20:40:42:675:     IIF_ACCEPTED=1

            2014:09:18 20:40:42:675:     IIF_EXITCODE=0

            2014:09:18 20:40:42:676:   Saving properties

            2014:09:18 20:40:42:684:   Exit code (command line): 0

            2014:09:18 20:40:42:684:   >>> Log End

            • 4. Re: Problems installing the latest Intel Rapid Storage Technology drivers
              sylvia_intel

              Beppe@75, since the software is not appearing under “programs and features” I recommend you to restore your computer to the last working state by choosing “System Restore” once you’re in Windows.

               

              Then, try to install the software again.

              • 5. Re: Problems installing the latest Intel Rapid Storage Technology drivers
                Beppe@75

                I've tried but did not solve !

                 

                There is a manual procedure to follow to fix the windows registry ?

                 

                In the log file is all OK ???

                 

                thx !

                • 6. Re: Problems installing the latest Intel Rapid Storage Technology drivers
                  sylvia_intel

                  Beppe@75 what we suggest to customers when having this kind of problem is a system restore. Besides that, the re-installation of the operating system could be necessary.

                   

                  I recommend you to contact Microsoft for more troubleshooting steps, before installing the OS again.

                  • 7. Re: Problems installing the latest Intel Rapid Storage Technology drivers
                    kalawy

                    Here is the solution:

                    • - Clear temp folder to make it easier to detect the folders
                    • - Open the SetupRST.exe but don’t install it keep it as is
                    • - You will notice a new folder in temp folder similar to “xxxxxxx.tmp” with 3 files in it a) media1.cab b) rst_x64.msi c) rst_x86.msi
                    • - The x64 file will install and rollback its files immediately
                    • - Install the x86 msi file and restart
                    • - Open the SetupRST.exe  and choose “remove the product from your computer” and allow it to restart at the end
                    • - Open the SetupRST.exe  and it will install with no problems
                    • - restart

                    • 8. Re: Problems installing the latest Intel Rapid Storage Technology drivers
                      Beppe@75

                      @kalawy  


                      thanks very very much

                      with  your solution I solved the problem !!!