1 Reply Latest reply on Sep 16, 2014 8:13 AM by sylvia_intel

    Screen will not wake up from sleep if HDMI monitor connected to laptop

    teezeCrost

      Hello. I have a Dell Inspiron 17 7737 running windows 8.1 64-bit. I used to have the problem of my screen never waking up after it shut off. After installing Intel HD Graphics Family driver ver. 10.18.10.3643 , I have the same problem, but it only occurs when an external monitor is connected to the hdmi port.

      Can someone please fix this? If I forget to unplug my monitor before leaving my computer, I'm forced to hard-reboot having no idea if my files were already saved, or what state things were in. It's totally problematic.

      Thanks!