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Dell Precision M3800 - HDMI output resolution 2560x1440 (Intel HD 4600)

mlee56
Beginner
6,766 Views

Hi all,

I have a Dell Precision M3800 which i have connected to two DGM IPS-2701WPH LCD Monitors (native 2560x1440 60Hz). The Dell provides two video output ports 1 x mini DisplayPort and 1 x HDMI.

Both monitors will display out the native resolution while being powered off the MiniDP port. However from the HDMI port the laptop will only display to 1920x1080 and nothing higher.

Using a Apple MacBook Pro the monitors work fine using HDMI at the full 2560x1440 resolution. so i know it isnt a problem with the monitor end.

Things i have tried,

  1. customapp mapping a resolution to 2560x1440 at 30Hz = black screen, and anything higher (refresh rate) - i get a dialog box stating - The custom resolution exceeds the maximum bandwidth capacity.
  2. updated to the latest Dell video driver
  3. manually installed the latest Intel Video Driver

 

None of these have resolved the issue. below is a copy of the Intel video report, any advise would be greatly appreciated.

 

Thanks in advanced

 

 

 

 

Intel(R) HD Graphics 4600

Report Date: 9/5/2014

Report Time[hh:mm:ss]: 10:53:11

Driver Version: 10.18.10.3345

Operating System: Microsoft Windows 8.1 Pro(6.3.9600)

Default Language: English (United Kingdom)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.2

OpenCL* Version: 1.2

Physical Memory: 16193 MB

Processor: Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz

Processor Speed: 2195 MHz

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4600

GOP Version: 5.0.1032

Current Graphics Mode: 3200 by 1800

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

Active Notebook Displays: 1

* Digital Display *

Monitor Name: Boevt Terra2760WLED

Display Type: Digital

Connector Type: HDMI

Serial Number: WOR2760

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Display

Maximum Image Size:

Horizontal: 23.62 inches

Vertical: 13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (72 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (75 Hz)

1440 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 5D F2 60 27 00 00 00 00

01 16 01 04 A3 3C 22 78 FE EE 95 A3 54 4C 99 26

0F 50 54 A5 CB 00 71 4F 81 C0 81 80 95 00 B3 00

D1 C0 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 4E 41 0A

20 20 20 20 20 20 20 20 20 20 00 00 00 FD 00 17

4C 0F 63 19 00 0A 20 20 20 20 20 20 00 00 00 FC

00 54 42 44 0A 20 20 20 20 20 20 20 20 20 01 16

02 03 1F F1 4C 01 02 03 04 05 07 90 12 13 14 16

1F 23 09 07 07 83 01 00 00 65 03 0C 00 10 00 02

3A 80 18 71 38 2D 40 58 2C 45 00 FE 1F 11 00 00

1E 01 1D 80 18 71 1C 16 20 58 2C 25 00 FE 1F 11

00 00 9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 FE

1F 11 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96

00 FE 1F 11 00 00 18 01 1D 00 BC 52 D0 1E 20 B8

28 55 40 E8 12 11 00 00 1E 00 00 00 00 00 00 07

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: Embedded DisplayPort

Serial Number: SHP13F8

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Built-in Display

Maximum Image Size:

Horizontal: 13.78 inches

Vertical: 07.48 inches

Monitor Supported Modes:

3200 by 1800 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4D 10 F8 13 00 00 00 00

22 17 01 04 A5 23 13 78 0E DE 50 A3 54 4C 99 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 CD 91 80 A0 C0 08 34 70 30 20

35 00 5A C2 10 00 00 18 00 00 00 10 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 36

52 47 57 30 80 4C 51 31 35 36 5A 31 00 00 00 00

00 02 01 03 28 00 12 00 00 0B 01 0A 20 20 00 1B

* Other names and brands are the property of their respective owners. *

 

 

 

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17 Replies
Jose_H_Intel1
Employee
4,087 Views

Hi Bun, I noticed in the report you shared that Windows* loads a driver for a different monitor model (Boevt Terra 2760WLED).

http://forums.overclockers.co.uk/showthread.php?p=23485173 Driver for DGM IPS-2701WPH ? - Overclockers UK Forums

You may want to ask the monitor manufacturer for a correct driver.

 

I also suggest you trying the following:

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mlee56
Beginner
4,087 Views

Hi Joe, Thanks for the suggestion on the video driver. I have tried this and in device manager it reports the driver version as Intel(R) Graphics Driver: 10.18.10.3907; which is the one I installed a week ago.

On the driver for the monitor, i think i will be out of luck as i dont think DGM has ever release a driver for any of there monitor equipment. http://www.digimate.com/en/index.asp http://www.digimate.com/en/index.asp

Either way, surely the intel should be reading the EDID value and reporting the correct selectable options to the O/S.

Cheers

MB

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Jose_H_Intel1
Employee
4,087 Views

Perhaps you can try escalating the case with DGM. I do not think we are getting the correct EDID since the operating system is not getting the correct monitor model.

You may also try updating Windows* and check for a possible V-BIOS update within the system BIOS.

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RSanc13
Beginner
4,089 Views

I'm having the same problem as the original poster. I'm using the same monitor (DGM) with the same panel (boevt). Windows downloads the driver, but it's still not allowing full resolution.

However, when using Xubuntu, or other Linux distros, there is no problem with the monitor being recognised and the full resolution being made available. If it is a case of not getting the correct EDID, wouldn't the same problem be found under Linux?

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RSanc13
Beginner
4,089 Views

Bumping this thread with some data. I used Monitor Asset Manager to pull this data from the DGM.

Monitor

Model name............... TBD

Manufacturer............. WOR

Plug and Play ID......... WOR2760

Serial number............ NA

Manufacture date......... 2012, ISO week 1

Filter driver............ None

-------------------------

EDID revision............ 1.4

Input signal type........ Digital (HDMI-b)

Color bit depth.......... 8 bits per primary color

Color encoding formats... RGB 4:4:4, YCrCb 4:4:4, YCrCb 4:2:2

Screen size.............. 600 x 340 mm (27.2 in)

Power management......... Standby, Suspend, Active off/sleep

Extension blocs.......... 1 (CEA-EXT)

-------------------------

DDC/CI................... Supported

MCCS revison............. 2.1

Display technology....... TFT

Controller............... Mstar

Firmware revision........ 1.0

Firmware flags........... 0x0000005A

Active power on time..... Not supported

Power consumption........ Not supported

Current frequency........ 67.20kHz, 59.70Hz

Color characteristics

Default color space...... sRGB

Display gamma............ 2.20

Red chromaticity......... Rx 0.640 - Ry 0.330

Green chromaticity....... Gx 0.300 - Gy 0.600

Blue chromaticity........ Bx 0.150 - By 0.060

White point (default).... Wx 0.313 - Wy 0.329

Additional descriptors... None

Timing characteristics

Horizontal scan range.... 15-99kHz

Vertical scan range...... 23-76Hz

Video bandwidth.......... 250MHz

CVT standard............. Not supported

GTF standard............. Not supported

Additional descriptors... None

Preferred timing......... Yes

Native/preferred timing.. 2560x1440p at 60Hz (16:9)

Modeline............... "2560x1440" 241.500 2560 2608 2640 2720 1440 1443 1448 1481 +hsync -vsync

Standard timings supported

720 x 400p at 70Hz - IBM VGA

640 x 480p at 60Hz - IBM VGA

640 x 480p at 75Hz - VESA

800 x 600p at 60Hz - VESA

800 x 600p at 72Hz - VESA

800 x 600p at 75Hz - VESA

1024 x 768p at 60Hz - VESA

1024 x 768p at 75Hz - VESA

1280 x 1024p at 75Hz - VESA

1152 x 864p at 75Hz - VESA STD

1280 x 720p at 60Hz - VESA STD

1280 x 1024p at 60Hz - VESA STD

1440 x 900p at 60Hz - VESA STD

1680 x 1050p at 60Hz - VESA STD

1920 x 1080p at 60Hz - VESA STD

EIA/CEA-861 Information

Revision number.......... 3

IT underscan............. Supported

Basic audio.............. Supported

YCbCr 4:4:4.............. Supported

YCbCr 4:2:2.............. Supported

Native formats........... 1

Detailed timing # 1....... 1920x1080p at 60Hz (16:9)

Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Detailed timing # 2....... 1920x1080i at 60Hz (16:9)

Modeline............... "1920x1080" 74.250 1920 2008 2052 2200 1080 1084 1094 1124 interlace +hsync +vsync

Detailed timing # 3....... 1280x720p at 60Hz (16:9)

Modeline............... "1280x720" 74.250 1280 1390 1430 1650 720 725 730 750 +hsync +vsync

Detailed timing # 4....... 720x480p at 60Hz (16:9)

Modeline............... "720x480" 27.000 720 736 798 858 480 489 495 525 -hsync -vsync

Detailed timing # 5....... 1280x720p at 50Hz (16:9)

Modeline............... "1280x720" 74.250 1280 1720 1760 1980 720 725 730 750 +hsync +vsync

CE video identifiers (VICs) - timing/formats supported

640 x 480p at 60Hz - Default (4:3, 1:1)

720 x 480p at 60Hz - EDTV (4:3, 8:9)

720 x 480p at 60Hz - EDTV (16:9, 32:27)

1280 x 720p at 60Hz - HDTV (16:9, 1:1)

1920 x 1080i at 60Hz - HDTV (16:9, 1:1)

720 x 480i at 60Hz - Doublescan (16:9, 32:27)

1920 x 1080p at 60Hz - HDTV (16:9, 1:1) [Native]

720 x 576p at 50Hz - EDTV (16:9, 64:45)

1280 x 720p at 50Hz - HDTV (16:9, 1:1)

1920 x 1080i at 50Hz - HDTV (16:9, 1:1)

720 x 576i at 50Hz - Doublescan (16:9, 64:45)

1920 x 1080p at 50Hz - HDTV (16:9, 1:1)

NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)

LPCM 2-channel, 16/20/24 bit depths at 32/44/48 kHz

CE speaker allocation data

Channel configuration.... 2.0

Front left/right......... Yes

Front LFE................ No

Front center............. No

Rear left/right.......... No

Rear center.............. No

Front left/right center.. No

Rear left/right center... No

Rear LFE................. No

CE vendor specific data (VSDB)

IEEE registration number. 0x000C03

CEC physical address..... 1.0.0.0

Maximum TMDS clock....... 165MHz

Report information

Date generated........... 08/10/2014

Software revision........ 2.90.0.1000

Data source.............. Real-time 0x0031

Operating system......... 6.1.7601.2.Service Pack 1

Raw data

00,FF,FF,FF,FF,FF,FF,00,5D,F2,60,27,00,00,00,00,01,16,01,04,A3,3C,22,78,FE,EE,95,A3,54,4C,99,26,

0F,50,54,A5,CB,00,71,4F,81,C0,81,80,95,00,B3,00,D1,C0,01,01,01,01,56,5E,00,A0,A0,A0,29,50,30,20,

35,00,55,50,21,00,00,1A,00,00,00,FF,00,4E,41,0A,20,20,20,20,20,20,20,20,20,20,00,00,00,FD,00,17,

4C,0F,63,19,00,0A,20,20,20,20,20,20,00,00,00,FC,00,54,42,44,0A,20,20,20,20,20,20,20,20,20,01,16,

02,03,1F,F1,4C,01,02,03,04,05,07,90,12,13,14,16,1F,23,09,07,07,83,01,00,00,65,03,0C,00,10,00,02,

3A,80,18,71,38,2D,40,58,2C,45,00,FE,1F,11,00,00,1E,01,1D,80,18,71,1C,16,20,58,2C,25,00,FE,1F,11,

00,00,9E,01,1D,00,72,51,D0,1E,20,6E,28,55,00,FE,1F,11,00,00,1E,8C,0A,D0,8A,20,E0,2D,10,10,3E,96,

00,FE,1F,11,00,00,18,01,1D,00,BC,52,D0,1E,20,B8,28,55,40,E8,12,11,00,00,1E,00,00,00,00,00,00,07

And some more information...

 

Monitor

Model name............... TBD

Windows description...... Boevt Terra2760WLED

Manufacturer............. WOR

Plug and Play ID......... WOR2760

Serial number............ NA

Manufacture date......... 2012, ISO week 1

Filter driver............ None

-------------------------

EDID revision............ 1.4

Input signal type........ Digital (HDMI-b)

Color bit depth.......... 8 bits per primary color

Color encoding for...

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ROBERT_U_Intel
Employee
4,089 Views

@ Manbun

What type of HDMI cable are you using? Is it a High Speed HDMI cable?

From Wikipedia on HDMI:

As of the HDMI 1.4 specification, these are the following cable types defined for HDMI in general:

Thanks

Robert

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mlee56
Beginner
4,089 Views

Hi Robert,

I am using a high speed HDMI which i brought specifically for this.

I have also now had my motherboard replaced by Dell, which again hasnt resolved my issue.

Thanks in advanced.

Man-Bun,

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ROBERT_U_Intel
Employee
4,089 Views

All

We are working to locate one of the DGM displays. With similar display that I have to test with I am not seeing the issue.

Question, if the DGM is connected only to the HDMI output does it display native resolution? If it is configured as single display in graphics properties does it display native resolution? And is your MacBook running IOS?

Thanks

Robert

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mlee56
Beginner
4,089 Views

Hi Rob,

Please find testing below.

Set-upResolutionOSMonitor (DGM) - Connected via mDP Resolution 1440p @ 60 Hz Windows 7 & Windows 8.1Monitor (DGM) - HDMI - extend display + Laptop screen1080p Windows 7 & Windows 8.1Monitor (DGM) - HDMI - Single Display1080pWindows 7 & Windows 8.1Monitor (DGM) - HDMI + Monitor (DGM) - mDP1440p (mDP) 1080p (HDMI)Windows 7 & Windows 8.1Monitor (DGM) - HDMI - extend display + Laptop screen1440pMac OS X 10.9.4Monitor (DGM) - HDMI - Single Display1440p (HDMI)Mac OS X 10.9.4Monitor (DGM) - HDMI + Monitor (DGM) - mDP1440p (mDP) 1440p (HDMI)Mac OS X 10.9.4

I have also been advised on another forum the problem maybe to do with "HDMI often has a 165 MHz pixel clock limit, but 2560x1440 @ 60 Hz requires 241.5 MHz" - This doesnt explain why RZO is able to achieve the native resolution @ 60Hz using LINUX.... if i set the resolution to 2560x1440 @ 40 Hz using customresolutionapp i get a blank screen.

Hope with this extra data a solution is found as I currently have two of these monitors side by side with different resolutions.

cheers

MB

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RSanc13
Beginner
4,089 Views

Hi Rob, I'm going to copy Bun's format for my own response.

Monitor (DGM) - HDMI - extend display + Laptop screen1080p Windows 7 & Windows 8.1Monitor (DGM) - HDMI - Single Display1080pWindows 7 & Windows 8.1

Monitor (DGM) - HDMI - extend display + Laptop screen1440p Various Linux distributions including Debian, Ubuntu and variants of Ubuntu.Monitor (DGM) - HDMI - Single Display1440pVarious Linux distributions including Debian, Ubuntu and variants of Ubuntu.

I don't have another cable to try HDMI out to DP in, or VGA out to VGA in, so unfortunately I'm not much use there. As you can see extended displays on Windows give me two resolutions of 1080p. Setting the DGM as the only monitor (which disables the laptop screen) under Windows still only gives me 1080p. However, on Linux the full 1440p is doable in both configurations.

If there's any Linux diagnostics you want me to run to see what's different between Windows and Linux let me know and I'll see what I can do.

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ROBERT_U_Intel
Employee
4,089 Views

Thanks folks for checking and providing the additional information, it is very helpful. We are currently investigating this to determine the cause and will report back to this thread.

Thanks

Robert

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mlee56
Beginner
4,089 Views

Hi Robert,

Is there any news on this?

Regards

MB

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ROBERT_U_Intel
Employee
4,089 Views

We are still working on a resolution for the issue. Please watch this threads for updates.

Thanks

Robert

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VMurt1
Beginner
4,089 Views

I am also experiencing this issue.

Unfortunately, it looks like these links are broken. When I try to download the latest HD 4600 driver by searching the Intel Download Center, i find a download for version 15.36.18.64.4156. However, this will not install on my Dell Precision M3800 as the software reports that I need to install a version directly from the manufacturer. Dell is only offering version 10.18.10.3993, which appears to be very out of date.

 

Please advise.

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VMurt1
Beginner
4,089 Views

Thank you for the updated links. Unfortunately, this will not install on my system as it says it is not validated for this computer and that I should seek out a driver from Dell (the manufacturer). Dell's version does not appear to address this issue.

Any suggestions?

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