The system BIOS provides the option for Dual Monitor Video operation when an add-in video card is configured in the system. I would recommend enter the BIOS setup utility using the basic video card ("cheap PCI-e video card") and disable the onboard video.
More information can be found in the Technical Product Specification (TPS) here:
I tried that before I posted here, and yes, even the BIOS says onboard video enabled | disabled even while there are no physical on-board video ports.
I appreciate the feedback. I'll keep looking.
How many video cards are installed in the system? I was checking the specifications of your NVIDIA Quadro® FX 5600 and noticed that the maximum power consumption is 171W.
Please see the following population rules listed in our Technical Product Specifications.
You may need to contact Intel Customer Support for proper follow up on this matter.
That is the only video card installed.
There is a raid controller plugged in a pci x1 slot but that is the only other thing plugged in
As far as power to the video card, there are two PCI-e power module cables connected from the 1000W power supply. I tried different module cables too from other module power sources too.
food for thought.
Let’s install the video card that worked on the unit and make sure the unit is running with the latest firmware version. For this board, the most current firmware is 02.03.0003
By the way, what is the model of the video card that do work?
Additionally, let’s try to disable some of the onboard options for your system. This would help us rule out any possible conflict or resource limitation of the board.
I would usually disable unused onboard Option ROM such as onboard RAID, onboard NIC, Serial ports, etc.
You may also try the following:
Go to Advanced > PCI Configuration.
Set Maximize Memory below 4 GB to Disabled.
Set Memory Mapped I/O above 4 GB to Enabled.
Set Memory Mapped I/O Size to 256 G or higher.
If the issue remains after this, then I would need you to open a ticket with Intel Customer Support for resolution.
thanks for your continued help.
the System BIOS is S5500.86B.01.00.0038 -- why is the flash procedure such a pain. too bad it is not like the Dell BIOS update EXE.
disabled all the unnecessary Serial ports, Memory Mapped I/O to enabled. the mm i/o 256g or higher did not exist.
The video card that works is an is A Dell OEM ATI Radeon X600..
Give me a second while I try the big video card now... thanks.
nope. still no post. will flash the BIOS to the version you mentioned.
the BIOS update you gave me does not look like it applies to the S5520SC --
this is what I found instead - which is correct?
This download is valid for the product(s) listed below.
- Intel® Server Board S5500HCV
- Intel® Server Board S5520HC
- Intel® Server Board S5520HCT
- Intel® Server System SC5650HCBRP
- Intel® Workstation Board S5520SC
- Intel® Workstation System SC5650SCWS
Intel® Server Board S2600IP and Intel® Workstation Board W2600CR Firmware Update Package for Extensible Firmware Interface (EFI)
My bad, for some reason I mixed up the links. Let me make a correction about the firmware level. The most current version is BIOS 64. However, we need to upgrade your system to BIOS 45 before we go to the most current one.
…and yes, there is always room for improvement such as having an executable file to update the firmware. I am sharing this feedback with the corresponding parties for consideration.
got it .. what is the [File Name] I should use? IFlash32.efi or R0045.cap
Updating from BIOS revisions R0018 or later:
User can update BIOS flash image via either of the following methods...
UEFI iFlash32 2.6 Build 10
1. Boot the system to EFI Shell
2. Copy IFlash32.efi and BIOS .CAP file to a HD or USB Flash Drive
( Do not use the Rec.CAP file as it will clear NVRAM and should
only be used for Recovery - See Recovery Instructions located in the seperate recovery package )
3. Map the respective storage device in system with the command
Shell> map -r
4. Change the Shell to mapped device file system
Example: Shell> fs0: (or fs1:)
5. Run the IFlash32 utility on the prompt
fs0:\> IFlash32 [File Name] /u /ni
6. Reboot system after the update is completed.
Volume in drive E has no label.
Volume Serial Number is C442-BD18
Directory of E:\
12/21/2009 04:31 PM 17,788 BMC_48.txt
09/25/2009 06:57 AM 18,321 COPYING.txt
05/06/2009 02:35 PM 841,728 FRUSDR.efi
10/16/2009 09:56 PM 290,304 fwpiaupd.efi
02/11/2009 10:52 AM 4,893 HC_BMC.fru
07/24/2009 04:17 PM 656,601 HC_BMC.sdr
01/23/2009 02:22 PM 327,168 IFlash32.efi
02/04/2009 12:48 AM 10,932 INTEL-THURLEY-BMC-MIB
10/16/2009 09:37 PM 246,400 ipmi.efi
04/06/2006 12:54 PM 4,353 LICENSE.TXT
09/24/2009 02:06 PM 35,448 MASTER.CFG
05/30/2008 05:12 PM 34,816 OBL1.doc
05/30/2008 05:12 PM 64,000 OBL2.doc
11/23/2009 10:57 AM 3,217,944 R0045.cap
12/29/2009 06:54 PM 6,575 ReleaseNoets_FRUSDR21.txt
06/29/2009 11:22 PM 3,801 ReleaseNotes_ME1.11.txt
12/21/2009 04:36 PM 6,145 S5520HC_S5500HCV_S5520SC_ SFUP_ PR6_Update_Instructions.txt
03/23/2009 06:53 PM 4,893 SC_BMC.fru
06/02/2009 06:17 AM 131,164 sps_111_dib.bin
12/21/2009 04:22 PM 3,977 startup.nsh
12/21/2009 04:19 PM <DIR> EFIScripts
12/08/2009 05:35 AM 20,224 BIOS_45.txt
11/14/2009 01:22 AM 16,777,216 BMC_0048.ima
09/16/2014 03:35 PM 0 f.txt
23 File(s) 22,724,691 bytes
1 Dir(s) 7,971,848,192 bytes free
or is it this procedure from the RELEASE NOETS...
1. Ensure BMC release 00.42 or later is pre-installed before attempting this
2. Copy all files in the SUP to a USB key
3. Now execute the following command to bring up the main FRU/SDR load menu:
Run FRUSDR21 in the EFIScripts folder
4. Select the option which is applicable to what you want to do. On a brand
new baseboard I would highly recommend to run option 3 to program both
the FRU and SDR. By reprogramming the FRU you will be given the option
to input data from the keyboard into various chassis, board and product
areas. Ensure that you select the correct chassis from the chassis
selection menu otherwise your fan sensors will not be configured
5. Once the FRUSDR update is complete, it is recommended that power off the
system and apply a AC cycle.
The first set of instructions you posted is only to update the BIOS portion of the board. The second post is the one that covers the entire update package (BIOS, BMC, ME, and FRU/SDR).
We should run the entire update package for both of the updates we need. You may perform the updates by doing the following:
- Copy the files to the root directory of your USB device (formatted in FAT32).
- During POST, press F6 to bring the Boot Manager and select Internal EFI Shell.
- Since we copied the files to the root directory, the EFI Shell is going to find the “startup.nsh” file and is going to ask you to proceed with the update.
If needed, there is a demo video that shows how to run the individual items of the package. I still find it easier just to copy the files to the root directory and let the EFI shell execute the “startup.nsh”.