Thanks again for your question. I've discussed with Intel experts and here's what I found out:
A “new” SS4000 should configure itself for DHCP. It will obtain its IP address from a DHCP server (if any). If you don’t have a DHCP server on the network, it will use its default IP address (192.168.0.101), subnet 255.255.255.0. This is NIC 1, NIC 2 default IP address will be 192.168.1.101, subnet 255.255.255.0.
LED operation at boot will be System Status LED light blinks green while the storage system boots. Once the system is booted, the System Status LED and Disk Status LED remains green. The System Status LED turns solid yellow when you power up the system for the first time, indicating the hard drives are not configured with a RAID level. It remains yellow until the drives are configured then the Status System LED turns solid green.
With no disks installed and the system powered up, using the default IP settings the system should respond to a ping from another system on the same IP subnet to the appropriate IP address. If not, I suggest performing a system reset procedure. See here for the procedure:
This resets the storage system to use its original administrator user name (admin) and password (storage). This also resets the storage system to its original network settings.
With the system operational in this condition you should be able to simply use a web browser to access the system using the URL: http://192.168.0.101. If this works, it will take you to the initialization screen with no disks installed. You can install your disks at this time, one at a time waiting for the green LED to light with each disk insertion. Press “Scan” on the initialization screen when you have all the disk installed.
If after the reset you still cannot, at least, ping the system, I suggest returning the system to your vendor for a replacement.