Thanks for joining the Intel communities.
I am sorry to hear that have had problems updating Intel Graphics Driver.
Please refer to the following URL to download the latest driver:
File name: Win7Vista_64_151719.exe: Intel® Download Center
This is the 3rd time this has happened.
Consider sending additional infoYour graphics driver has stopped working properly.At this time, we don't know the exact cause of this problem. Hewlett-Packard is interested in gathering additional feedback.Please visit the Hewlett-Packard website to provide info about the problem:The info that you and other customers submit will be used to investigate this error.
This used to tell me there was an update but it wouldn't download. Then your help link downloaded and worked. Now it say's I'm up to date.
Everything has been working better since your help...then it crashed again. (?) Any ideas ?
1st - I'm not a trained tech. So I don't know much about all this. That said. I'll give you this and maybe you can suggest something I can do.
Intel System Identification Utility Reference Number: 0272 5784
Date Created: Tuesday, September 9, 2014 10:05:17 AM
SYSTEM INFORMATION Computer Manufacturer Hewlett-Packard Computer Model 3031h Operating System (O/S) Microsoft Windows 7 Service Pack 1 Operating System Build (O/S) (build 7601), 64-bit Operating System (version) 6.1.7601 O/S Language 0409 System RAM 4.0 GB .NET Framework Version 3.5.30729.5420 CD or DVD Device hp DVD D DH16D5S System Hard Drive Overview System Total Storage Size: 698.5 GB Local Disk C: 698.5 GB Used space: 76.3 GB Free Space: 622.2 GB Memory Detail Total Physical Memory 4.0 GB Available Physical Memory 1.1 GB Total Virtual Memory 2.0 GB Physical Drive 0 Maker ST375064 Model 0NS Bus Type SATA Internet Browser  Internet Explorer Internet Browser Version  9.11.9600.17239 Internet Browser  Firefox Internet Browser Version  31.0 (x86 en-US) CHIPSET INFORMATION Chipset Software Status Intel® Chipset Installation File (INF) detected not detected Detected Chipset INF Version not detected Chipset INF Status not detected Latest Version Available not detected Detailed Chipset Information Intel® Chipset Identification Utility GRAPHICS INFORMATION Graphics Product  Intel(R) Q45/Q43 Express Chipset Graphics Driver Version not detected Driver Status not detected 3D Acceleration Yes Hardware Transform & Lighting Support Yes Video Memory 1.7 GB Vertex Shader Support 4.0 Pixel Shader Support 4.0 Microsoft DirectX* Version 11.0 Current Graphics Resolution 1360x768 Current Color Depth 32 Bits Per Pixel Graphics Product  Intel(R) Q45/Q43 Express Chipset 3D Acceleration Yes Hardware Transform & Lighting Support Yes Video Memory 1.7 GB Vertex Shader Support 4.0 Pixel Shader Support 4.0 Raw EDID  00 FF FF FF FF FF FF 00 21 63 00 26 01 00 00 00 0D 17 01 03 08 3A 21 78 EA 2D 36 A7 54 38 AE 26 0D 4F 54 21 08 00 01 01 B3 00 95 00 01 01 01 01 81 00 81 40 01 01 66 21 50 B0 51 00 1B 30 40 70 36 00 99 E6 10 00 00 1E 02 3A 80 18 71 38 2D 40 58 2C 45 00 DC MOTHERBOARD INFORMATION Manufacturer not detected Model 3031h AA Number not detected BIOS Vendor Hewlett-Packard BIOS Version Hewlett-Packard 786G1 v01.22 BIOS Release Date 08/25/09 System Memory 4.0 GB Sound Card SoundMAX Integrated Digital HD Audio PROCESSOR INFORMATION Manufacturer Intel Model Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz Intel Processor analysis tools Intel Processor analysis tools CPU Speed 3.2 GHz Link to Processor Specification Link to Processor Specification CPU Revision 07 CPU Type 00 CPU Family 06 CPU Model 17 CPU Stepping A WIRED NETWORKING INFORMATION Wired Networking Product Intel(R) 82567LM based Network Controller(OEM) Driver Version 22.214.171.124 Driver Status Your driver is current Intel PROSet Version not detected Hardware IDs PCI\VEN_8086&DEV_10DE&SUBSYS_3034103C&REV_02 WIRELESS NETWORKING INFORMATION Wireless Networking Product not detected Driver Version not detected Software/Driver Status not detected Latest version available not detected Hardware IDs ms_sstpminiport
IntelÂ® Graphics Media Accelerator Driver Report
Report Date: 9/17/2014
Report Time[hr:mm:ss]: 13:54:49
Driver Version: 126.96.36.19969
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 10.0
Physical Memory: 3991 MB
Minimum Graphics Memory: 32 MB
Maximum Graphics Memory: 1695 MB
Graphics Memory in Use: 198 MB
Processor: Intel64 Family 6 Model 23 Stepping 10
Processor Speed: 3158 MHz
Vendor ID: 8086
Device ID: 2E12
Device Revision: 03
* Accelerator Information *
Accelerator in Use: Intel(R) Q45/Q43 Express Chipset
Video BIOS: 1800.0
Current Graphics Mode: 1360 by 768