7 Replies Latest reply on Sep 17, 2014 11:56 AM by Marc_Zanyk

    Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz

    Marc_Zanyk

      Problem with graphics controller Intel Q43/Q45
      Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
      Intel System Identification Utility Reference Number: 0272 5784
      Date Created: Tuesday, September 9, 2014 10:05:17 AM
      ADVANCED
      Your utility check say's there is a update but it won't download ???

        Graphics Driver 

       

      Product Detected  Intel® Q43/Q45 
      Current Driver Installed  8.15.10.2555 
      Your driver is current. 


         Intel Chipset Software Installation Utility (Chipset INF)  (Newer Driver Available) 

       

      Product Detected  Intel® 6, 5, 4, 3, 900 Series Chipsets 
      Current Version Installed  

      Newer Version Available:  9.4.0.1017 

      Download Now


       
      File Size:  5.609 MB 
      Detailed Driver Description & Driver Documentation 

      The file that you are trying to download has either been moved, renamed or archived.

      Please go to   http://downloadcenter.intel.com and choose your product to find your download.

        • 2. Re: Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
          allan_intel

          Thanks for joining the Intel communities.

          I am sorry to hear that have had problems updating Intel Graphics Driver.

          Please refer to the following URL to download the latest driver:

           

          File name: Win7Vista_64_151719.exe: Intel® Download Center

           

          Allan.

          • 3. Re: Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
            Marc_Zanyk

            Thank you Allan !!!

            So far it seems to have helped. Working much better !!

            I got a couple notifications that my graphics controller had issues.

            If it acts up again I hope you don't mind in I contact you again...

            Marc

            • 4. Re: Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
              allan_intel

              Thanks for the update. I'm glad it has been addressed.

               

              Allan.

              • 5. Re: Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
                Marc_Zanyk

                Hi Allan.

                This is the 3rd time this has happened.

                Consider sending additional info

                Your graphics driver has stopped working properly.
                At this time, we don't know the exact cause of this problem. Hewlett-Packard is interested in gathering additional feedback.
                Please visit the Hewlett-Packard website to provide info about the problem:

                Tap or click to go online to the Hewlett-Packard websiteTap or click to go online to the Hewlett-Packard website

                The info that you and other customers submit will be used to investigate this error.

                 

                This used to tell me there was an update but it wouldn't download. Then your help link downloaded and worked. Now it say's I'm up to date.

                Intel® Driver Update Utility

                Everything has been working better since your help...then it crashed again. (?) Any ideas ?

                • 6. Re: Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
                  Robert_U

                  Hi Marc

                   

                  What model of HP system do you have? Have you seen the same issue with the latest graphics driver rom the HP support site for your system?

                   

                  Thanks

                  Robert

                  • 7. Re: Problem with graphics controller Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
                    Marc_Zanyk

                    Hi Robert.

                    1st - I'm not a trained tech. So I don't know much about all this. That said. I'll give you this and maybe you can suggest something I can do.

                    Intel System Identification Utility Reference Number: 0272 5784
                    Date Created: Tuesday, September 9, 2014 10:05:17 AM
                    ADVANCED

                    SYSTEM INFORMATION
                    Computer Manufacturer Hewlett-Packard
                    Computer Model  3031h
                    Operating System (O/S)  Microsoft Windows 7 Service Pack 1
                    Operating System Build (O/S)(build 7601), 64-bit
                    Operating System (version)  6.1.7601
                    O/S Language0409
                    System RAM  4.0 GB
                    .NET Framework Version3.5.30729.5420
                    CD or DVD Device  hp DVD D DH16D5S
                    System Hard Drive Overview
                    System Total Storage Size:698.5 GB
                    Local Disk C:698.5 GB
                    Used space:76.3 GB
                    Free Space:622.2 GB
                    Memory Detail
                    Total Physical Memory4.0 GB
                    Available Physical Memory1.1 GB
                    Total Virtual Memory2.0 GB
                    Physical Drive0
                    MakerST375064
                    Model0NS
                    Bus TypeSATA
                    Internet Browser  [1]Internet Explorer
                    Internet Browser Version  [1]9.11.9600.17239
                    Internet Browser  [2]Firefox
                    Internet Browser Version  [2]31.0 (x86 en-US)

                     

                    CHIPSET INFORMATION
                    Chipset Software Status
                    Intel® Chipset Installation File (INF) detectednot detected
                    Detected Chipset INF Versionnot detected
                    Chipset INF Statusnot detected
                    Latest Version Availablenot detected
                    Detailed Chipset InformationIntel® Chipset Identification Utility

                     

                    GRAPHICS INFORMATION
                    Graphics Product   [1]Intel(R) Q45/Q43 Express Chipset
                    Graphics Driver Version not detected
                    Driver Statusnot detected
                    3D AccelerationYes
                    Hardware Transform & Lighting Support Yes
                    Video Memory1.7 GB
                    Vertex Shader Support 4.0
                    Pixel Shader Support 4.0
                    Microsoft DirectX* Version 11.0
                    Current Graphics Resolution1360x768
                    Current Color Depth32 Bits Per Pixel
                    Graphics Product   [2]Intel(R) Q45/Q43 Express Chipset
                    3D AccelerationYes
                    Hardware Transform & Lighting Support Yes
                    Video Memory1.7 GB
                    Vertex Shader Support 4.0
                    Pixel Shader Support 4.0
                    Raw EDID [1]00 FF FF FF FF FF FF 00 21 63 00 26 01 00 00 00 0D 17 01 03 08 3A 21 78 EA 2D 36 A7 54 38 AE 26 0D 4F 54 21 08 00 01 01 B3 00 95 00 01 01 01 01 81 00 81 40 01 01 66 21 50 B0 51 00 1B 30 40 70 36 00 99 E6 10 00 00 1E 02 3A 80 18 71 38 2D 40 58 2C 45 00 DC

                     

                    MOTHERBOARD INFORMATION 
                    Manufacturer  not detected
                    Model 3031h
                    AA Numbernot detected
                    BIOS VendorHewlett-Packard
                    BIOS VersionHewlett-Packard 786G1 v01.22
                    BIOS Release Date08/25/09
                    System Memory4.0 GB
                    Sound CardSoundMAX Integrated Digital HD Audio

                     

                    PROCESSOR INFORMATION
                    ManufacturerIntel
                    Model Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
                    Intel Processor analysis toolsIntel Processor analysis tools
                    CPU Speed3.2 GHz
                    Link to Processor SpecificationLink to Processor Specification
                    CPU Revision07
                    CPU Type00
                    CPU Family06
                    CPU Model17
                    CPU SteppingA

                     

                    WIRED NETWORKING INFORMATION
                    Wired Networking ProductIntel(R) 82567LM based Network Controller(OEM)
                    Driver Version12.10.13.0
                    Driver StatusYour driver is current
                    Intel PROSet Versionnot detected
                    Hardware IDsPCI\VEN_8086&DEV_10DE&SUBSYS_3034103C&REV_02

                     

                    WIRELESS NETWORKING INFORMATION
                    Wireless Networking Product not detected
                    Driver Version  not detected
                    Software/Driver Statusnot detected
                    Latest version availablenot detected
                    Hardware IDsms_sstpminiport

                    &

                    Intel® Graphics Media Accelerator Driver Report

                      

                      

                      

                    Report Date: 9/17/2014

                    Report Time[hr:mm:ss]: 13:54:49

                    Driver Version: 8.15.10.2869

                    Operating System: Windows 7 Service Pack 1(6.1.7601)

                    Default Language: English (United States)

                    DirectX* Version: 10.0

                    Physical Memory: 3991 MB

                    Minimum Graphics Memory: 32 MB

                    Maximum Graphics Memory: 1695 MB

                    Graphics Memory in Use: 198 MB

                    Processor: Intel64 Family 6 Model 23 Stepping 10

                    Processor Speed: 3158 MHz

                    Vendor ID: 8086

                    Device ID: 2E12

                    Device Revision: 03

                      

                      

                      

                    * Accelerator Information *

                      

                    Accelerator in Use: Intel(R) Q45/Q43 Express Chipset

                    Video BIOS: 1800.0

                    Current Graphics Mode: 1360 by 768