2 Replies Latest reply on Apr 16, 2015 7:17 AM by Minetest3D

    DC3217BY kernel panic - help wanted for kernel crash dump

    Giuliano.Lotta

      I've bought a Intel NUC Kit DC3217BY, to use as a linux box remote server (alfresco 5)

      Updated the bios to the latest available version.

      I added  the following HW componets:

      • SSD 250GB Samsung 840 Evo mSATA, 
      • RAM SO-DIMM DDR3 8GB/1600Mhz CRUCIAL Ballistix Sport [2x4GB] KIT CL9 1.35V / 1,5V rt
      • Apple Thunderbolt to Gigabit Ethernet Adapter
      • Logitech Wireless Touch Keyboard K400 

       

       

       

      • FIRST TEST - Ubuntu 14.04 kernel panic & freeze

      I've installed Ubuntu 14.04 LTS and Intel(R) Graphics Installer 1.0.6 for Linux. The system installed flawlessly.

       

      Then I experimented repeated system crash (with kernel panic dump screen) or system lock (with desktop freeze)

      This happened either during navigation on web, either during video decoding of some personal video mjpg on a usb key.

      • SECOND TEST - Fedora 20 system freeze

      So I installed Fedora 20 and Intel(R) Graphics Installer 1.0.6 for Linux

      The system installed flawlessly.


      There was no system crash with kernel panic dump screen, BUT there was some desktop freeze. The system was in some way more stable, but froze/crashed sometimes

       

      • POSSIBLE SOLUTION - Help Needed
        I would like to contribute to fix this problem. It is not clear if the freeze depends because the of video, the network or something else......

      Could it be possible to get help for a kernel memory dump and provide it to Intel for a technical analysis ?

      Any ideas or help ?

      I would prefer to fix it under Ubuntu 14.04.....

       

       

      Best regards

        • 1. Re: DC3217BY kernel panic - help wanted for kernel crash dump
          kevin_intel

          Hi Giuliano.Lotta,

          I am sorry you are having this problem but let help you.

           

          While Intel has not tested and validated Intel® NUC on your Linux version, we know that other customers have successfully installed it.

           

          Intel suggests you check your Linux Ubuntu’s website and forums at http://www.ubuntu.com/ for peer assistance with this installation issue.

           

          Here you can get more information about supported/ validated Operating System:

          http://www.intel.com/support/motherboards/desktop/sb/CS-034034.htm

           

          Kevin M

          • 2. Re: DC3217BY kernel panic - help wanted for kernel crash dump
            Minetest3D

            When it crashes/hangs do you get any artifacts on the screen? On my NUC(which isn't the same model as yours, mine is DN2820FYKH) I sometimes get green artifacts intermixed with the screen pixels when it hangs/"crashes".

             

            Also can you reproduce the hang/crash? I get frequent crashes when starting 2 instances of Minetest(which are active on 2 different worlds at once) which use lots of 3D acceleration. I use oibaf ppa but I've not yet tested the Intel(R) Graphics Installer for Linux* (1.0.8 rel. 17 Mar 2015) by the Intel Open Source Technology Center.

            The crashes/freezes/hangs I get cause my computer to immediately shut down, crash with graphical artifacts on the screen in frozen state or cause my display to lose contact with the computer and "go to sleep".

            Have you tried oibaf drivers before?(learnt about it from phoronix)