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So I just got the Sims 4 and noticed it kept crashing.
Someone told me, after seeing my DxDiag, that I should try to update my Graphics Driver and linked me to the Intel Iris.
It wont download because, I'm assuming, it's a gen 4 and my computer is currently running Gen 3 Intel HD Graphics 4000
I kept getting errors like "Doesn't meet system requirements" or "doesn't support operating system" or processor.
Here's my DxDiag if anyone is interested:
https://docs.google.com/document/d/1eCx5zGNZP5ggjDMMN_0-gQMlh-4gUqOi13ogmwXVZYI/edit https://docs.google.com/document/d/1eCx5zGNZP5ggjDMMN_0-gQMlh-4gUqOi13ogmwXVZYI/edit
Is there an update for my graphics card?
I did the Intel driver update utility and it said to download version 15.33.22.64.3621 after identifying my driver but the link to the driver no longer existed.
Please help!
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- Intel® HD Graphics
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Hi Chazlegit,
As Hary said, the latest driver we released is for Haswell platform only but based on the dxdiag report report your computer is running a very old driver so you will find improvements when updating the graphics driver.
The driver you can download is this:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712
During the installation process you can find problems or error messages. These errors appear because your computer is branded system and you are trying to install our generic driver.
Here you can find instructions in how to install the driver if you encounter problems during the installation:
/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542
Kevin M
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I believe the latest driver which was released on August 29 is only for the Haswell products.check this topic.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=t
This is the links for the HD 4000's latest driver.Try if this works
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Hi Chazlegit,
As Hary said, the latest driver we released is for Haswell platform only but based on the dxdiag report report your computer is running a very old driver so you will find improvements when updating the graphics driver.
The driver you can download is this:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712
During the installation process you can find problems or error messages. These errors appear because your computer is branded system and you are trying to install our generic driver.
Here you can find instructions in how to install the driver if you encounter problems during the installation:
/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542
Kevin M
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Thank you two so much! It took a few attempts but in the end the download worked and it looks like my version is up to date on my new dxdiag
Thank you for the quick and helpful responses!
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