I have an external hdd in an USB3 icy box enclosure (IB-368STU3-B) and every 15 minutes the usb disconnects. I assume it's when the disk goes to sleep.
The only way I have to get the disk detected again is to unplug/plug the usb or the on/off button.
I tried an usb2 cable and a different hdd, same issue.
I uninstalled the intel usb 3 driver, same thing.
Icy box send me a new controller card for the enclosure, still no change.
So I assume the problem comes from the NUC.
Technical infos :
- Running W7 SP1 64bit
- BIOS rev 027, all drivers updated.
- Icy box sata bridge controller card : Genesys Logic gl3310 (Genesys Logic, Inc.)
- all energy saving options disabled in windows
My guess is a compatibility issue between the intel usb 3 controller and the genesys logic one.
Any thoughts ?
Hi jnb, perhaps it will help disabling the option: “Allow the computer to turn off this device to save power”; which is found in Device Manager, properties of Intel® USB Root Hub, Power Management tab.
You may also test the ports with a different USB 3.0 device.