Hello Foo@Bar, I’m sorry to hear that you are having issues with this NUC. It seems that you performed most of the troubleshooting we recommend.
Would you please provide me the following information?
- Are you able to see the network adapter on Device Manager? It is being recognized?
- Do you see any yellow exclamation mark?
- Is the Network adapter enabled on BIOS?
- Is she getting any error?
You may want to check this link from Microsoft How to reset TCP/IP by using the NetShell utility
Thanks for the response. The network adapter was recognized in Device Manager with the yellow exclamation mark; it does not list a Local Area Connection in Network Connections. I did not have her attempt to get into the BIOS.
She will hopefully be mailing the machine back to me today, and we've already ordered another of the same model of NUC. So, I will hopefully have both of them in hand by the end of the week to test.
Ok please let me know how it goes
1 of 1 people found this helpful
So it sounds like you maybe have a plan moving forward, but I was having an issue with the network adapter where the d34010wyk was showing the ethernet cable was unplugged when it was not. Updating the lan driver to the version that came out 8/15/14 fixed it.
I now have both NUCs, new and 'old', and have them set up next to each other for testing and comparison. The bad news: the 'old' NUC is apparently DOA. The Ethernet port gives a solid green light, so it's receiving something from the power supply, but otherwise it refuses to turn on. Swapping the power supply & memory sticks from the new NUC didn't help any.
I went ahead and put the hard drive from the 'old' NUC in the new one to double check the drivers, and yeah, it's working just fine. The Ethernet drivers are from the September bundle, along with the BIOS. I put in a new SSD and threw Windows 7 on it, and Windows Update grabbed the +150 updates no problem.
So, the problem with the 'old' NUC seemed to start with the Ethernet port, but then unfortunately cascaded to the entire machine. I guess now I need to see about an RMA.
For what it's worth, My NUC i7 would not connect via Ethernet no matter what I did to the box itself, giving a DNS error. Intel support instructed me (among other things) to pull it from an interim switch and connect it directly to the router. It worked. Then I connected it back to the switch and it kept working. Checking the adapter properties, same DNS entries, so I'm at loss to explain, but glad it's all working.