3 Replies Latest reply on Sep 4, 2014 7:21 AM by allan_intel

    Intel Graphics and Media Control Panel now won't recognize three screens

    kehatfield

      Recent update to this program recognizes only two monitors.  I have three on my HP Envy 17.  One is now blank except during Windows startup.

        • 1. Re: Intel Graphics and Media Control Panel now won't recognize three screens
          allan_intel

          Thanks for joining the Graphics community.

          I understand you are experiencing issues with multi-monitor configurations.

           

          I would like to know more about your system configuration, please post the following information:

          - What is the processor model?

           

          - Which version of Windows do you have?

           

          - Is your operating system 32- or 64-bit?

           

          - What type of video cables are you using with those monitors?

           

          - Does this problem occur with drivers provided by the board or computer manufacturer?

           

          Thanks

          Allan.

          • 2. Re: Intel Graphics and Media Control Panel now won't recognize three screens
            kehatfield

            Intel Communities

             

            Intel Graphics and Media Control Panel now won't recognize three screens

            created by allan_intel in Graphics - View the full discussion

             


            Thanks for joining the Graphics community.

            I understand you are experiencing issues with multi-monitor configurations.

             

            I would like to know more about your system configuration, please post the following information:

            - What is the processor model?

            OS Name     Microsoft Windows 7 Home Premium

            Version 6.1.7601 Service Pack 1 Build 7601

            Other OS Description         Not Available

            OS Manufacturer     Microsoft Corporation

            System Name         USER-HP

            System Manufacturer Hewlett-Packard

            System Model         HP ENVY 17 Notebook PC

            System Type x64-based PC

            Processor Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)

            BIOS Version/Date  Hewlett-Packard F.18, 9/27/2011

            SMBIOS Version     2.7

            Windows Directory   C:\Windows

            System Directory     C:\Windows\system32

            Boot Device  \Device\HarddiskVolume1

            Locale United States

            Hardware Abstraction Layer         Version = "6.1.7601.17514"

            User Name   User-HP\User

            Time Zone    Eastern Daylight Time

            Installed Physical Memory (RAM) 8.00 GB

            Total Physical Memory       7.95 GB

            Available Physical Memory 5.21 GB

            Total Virtual Memory          15.9 GB

            Available Virtual Memory    12.2 GB

            Page File Space      7.95 GB

            Page File      C:\pagefile.sys

            - Which version of Windows do you have?

            7

            - Is your operating system 32- or 64-bit?

            64

            - What type of video cables are you using with those monitors?

            HDMI for sure and CGI?  The program recognizes the monitors, but only gives me the UI to configure any two of the three:

            - Does this problem occur with drivers provided by the board or computer manufacturer?

            The problem did not occur until what I guess was a recent update to the Intel Graphics and Media Control Panel program replaced/changed the behavior of the Radeon Graphics Catalyst Control Center program. The Radeon program is still present, but no longer has links to manage desktops.  The laptop comes with support for three monitors, but Micro Center had to work on it some to get the three to play.  I don’t know if they installed new drivers.


            Not sure how to include screenshots here.  The Intel Multiple Displays screen offers only two buttons (1 and 2) for configuring monitors.  The drop down menus for the two allow me to configure any two of the three devices, but not all three.

            Name Mobile Intel(R) HD Graphics

            PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_159B103C&REV_09\3&11583659&0&10

            Adapter Type          Intel(R) HD Graphics Family, ATI Technologies Inc. compatible

            Adapter Description Mobile Intel(R) HD Graphics

            Adapter RAM          (262,236,160) bytes

            Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

            Driver Version         8.820.5.1000

            INF File         oem30.inf (iSNBM1ML_PROXY section)

            Color Planes Not Available

            Color Table Entries  4294967296

            Resolution 1920 x 1080 x 60 hertz

            Bits/Pixel 32

            Memory Address     0xC0000000-0xC03FFFFF

            Memory Address     0xB0000000-0xBFFFFFFF

            I/O Port         0x00004000-0x0000403F

            IRQ Channel IRQ 16

            I/O Port         0x000003B0-0x000003BB

            I/O Port         0x000003C0-0x000003DF

            Memory Address     0xA0000-0xBFFFF

            Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6187, 292.00 KB (299,008 bytes), 3/31/2011 9:50 AM)

            Thanks

            1. Allan.

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            • 3. Re: Intel Graphics and Media Control Panel now won't recognize three screens
              allan_intel

              Thanks for the information.

              Based on the system configuration, you are currently running an Intel® HD Graphics 3000 with processor model i7-2630QM, this is second generation processor.
              According to the graphics specifications, it does not handle three monitor configurations; this type of support is available from 3rd and 4th generation processors and above.

              Graphics Drivers — Configuration 3-Displays FAQ


              If you were able to configure 3 monitors previously, this means your system is running switchable graphics, then you will need to perform steps below:

               

              -Download customized video drivers from your system manufacturer.

              Software & driver downloads HP ENVY 17-1011nr Notebook PC | HP® Support

              - Uninstall any Intel graphics driver from Control Panel as well as ATI driver.

              - Install downloaded drivers.

              - Check with your computer manufacturer for any Third Party tool that controls Intel and ATI graphics that may help you configure three monitors.

              - If latest video drivers from HP did not help, please try downloading earlier versions.

               

              Allan.