Hello Muntstick, I’m sorry to hear you are having issues with your system.
Here are our recommendations for this issue:
- Install the latest Graphics driver available for your NUC, which according to the download center is version 3910 Intel® Download Center
- Use straight connection from the NUC to the monitor or TV (HDMI or DP)
- Try to connect the NUC to another monitor or TV in order to check if you get the same image.
- Update the BIOS of the NUC
I have had the same issue. It isn't occurring right now but when it did, I think it was in a similar pattern on my monitor. If it happens again, I'll try to snap a picture. I have an updated BIOS and drivers.
RickSite would you please provide me more information about this behavior? If for any chance this issue happens again please send us a picture. Are you using the same NUC the D54250WYK? Which graphics driver are you using? Which is the current BIOS version on the NUC?
I have uploaded a video here: Intel NUC screen problem - YouTube
I uploaded to the latest firmware and I used the Intel tool to update the drivers. Unfortunately I am traveling today and this weekend. When I get back, I'll report on exact version numbers of everything. My NUC is a D54250WYKH1. If this is a different problem from what muntstick is experiencing, I can start a different thread.
Hi Sylvia, yes I performed the troubleshooting and I thought everything was looking fine until last night when the artifacts came back. The problem is exactly the same as what you can see on Ricksite's video
Did you try connecting the NUC to another monitor?
If the issue regains, if will be necessary to replace the NUC. So please contact our warranty team or submit a web ticket to request an RMA if the board is still under warranty
I had some time to do some checking tonight. I had updated my BIOS but for some reason I updated it to "WYLPT10H.86A.0027.2014.0710.1904". I received my NUC at the end of Aug 2014 so I should have updated to "WYLPT10H.86A.0028.2014.0814.1906". I'm not sure why I ended up downloading the older firmware but I updated to version 0028 tonight. The graphic driver version I am using is "i965-va-driver 1.3.2-1". I installed the Intel Graphics Installer for Linux which updated the driver.
I used my NUC for a couple of hours this evening with the older (0027) firmware and had no issues. I will keep my eye out for problems over the next few days now that I have the newer (0028) firmware.
If anyone reading this is curious as to how to check versions in Ubuntu...
For BIOS version:
type "sudo dmidecode -t bios|grep Version" and press enter
For driver version:
type "dpkg -l i965-va-driver" and press enter