4 Replies Latest reply on Sep 5, 2014 12:59 AM by AmgedIsmail

    Windows 8.1 either Restarts instead of Shutting down or hang after Shutting down Inspiron 15z 5523

    AmgedIsmail

      Hello,

      Does the Intel Graphics driver have something to do with Shutting Down Windows 8.1?

       

      I have a Dell Inspiron 15z 5523 Intel(R) core i7-3537U laptop with Intel HD Graphics 4000 and 2 GB NVIDIA Geforce GT 630M

      I am using Windows 8.1 Enterprise.

      I was installing the Intel Graphics Driver HD 4000 version 10.18.10.3277 and nVIDIA 630M version 331.65

      Sometimes when I shut down laptop, it restarts instead of shutting down and sometimes when I let IDM automatically shuts it down when it finishes downloading, when the IDM shuts Windows while the display is turned off, sometimes the laptop hangs on with the power button lit and fan running at very fast speed I have to hold the power button to shut it down.

       

      I installed the Intel driver "GFX_Win7_8_8.1_64_10.18.10.3643" and the latest nVIDIA driver 340.52-notebook-win8-win7-64bit-international-whql and tested the issue, the computer restarts instead of shutting down still persists.

       

      After that, I uninstalled both the drivers and installed the latest Intel driver 10.18.10.3621 and the latest nVIDIA driver and the issue of laptop hang when laptop shuts down while display is off didn't appear til now. I tried to shut down the laptop and turn it off 21 times til now.

       

      So is this a graphics related issue? Hardware problems with my laptop? or issue with Windows 8.1?