3 Replies Latest reply on Jan 19, 2015 10:52 AM by chndrcks

    SYSPREP - Windows 7 USB3 Device ID problem? Q77-Q87

    Anto32

      Hi,

       

      I would like to know if anyone here have experienced a problem with SYSPREP and the drivers for the USB3 chipset Q77-Q87.

       

      Here's our conflictual situation :

       

      We used intel desktop motherboard for quite some time now... but since intel has stopped making their motherboards our reseller now sell computer with the Q87 intel Chipset.

       

      We have the ASUS Q87M-E (http://www.asus.com/Motherboards/Q87ME/)

       

      The problem is that SYSPREP choose to install the Q77 USB3 drivers instead of the Q87's for the ASUS Q87M-E.  This cause the USB3 ports to malfunction.

       

      We have all the drivers in a structure on the local hard drive ex:

       

      C:\Drivers\Q57  - C:\Drivers\Q67 - C:\Drivers\Q77 - C:\Drivers\Q87

       

      Do you guys have any idea how to fix this ?

       

      We tried many scenarios, older/new drivers... but it seems that the Q77 Drivers contains malfunctioning drivers for the Q87 USB3....

       

      The only way for the USB3 to work on the ASUS Q87M-E is to remove the Q77 USB3 drivers from the listing... but now the Q77 does not have anymore USB3 drivers to install...

       

      Thank you !

        • 1. Re: SYSPREP - Windows 7 USB3 Device ID problem? Q77-Q87
          allan_intel

          Thanks for joining the Intel communities.

           

          I understand you are using Sysprep and having problems with USB 3.0 drivers on Intel 8 series chipset.

           

          Please bear in mind Intel does not support the use of Sysprep to create a new image of the installation.

           

          I recommend keep checking this post for future community members that may have experienced same scenario to post feedback.  In the meantime, please make sure you have loaded USB 3.0 drivers for Intel 8 series chipset.

          Intel® Download Center

           

          Allan.

          • 2. Re: SYSPREP - Windows 7 USB3 Device ID problem? Q77-Q87
            Anto32

            Thank you Allan.

             

            I got a response from an SR i opened with Intel and it seems they are aware of that behavior and they suggested 2 ways to address this problem.

             

            #1 : Have separate sysprep Image for both machines (  Not acceptable since we only want to maintain one base image )

            #2 : Remove USB3 drivers from the driver folder and do a silent setup based on computer model.  We can do this in the setupcomplete.cmd file (C:\Windows\Setup\Scripts\setupcomplete.cmd)

            here's a sample of what's happening in the setupcomplete.cmd:

            @echo off
            wmic computersystem
            get model | findstr /i /c:"Q87M"
            IF
            %ERRORLEVEL% EQU 0 (
            call C
            :\USB3\DQ87\setup.exe -s
            )
            wmic computersystem
            get model | findstr /i /c:"Q77"
            IF
            %ERRORLEVEL% EQU 0 (
            call C
            :\USB3\DQ77\setup.exe -s
            )

            rmdir C:\USB3 /S /Q

             

            Thank you for your time guys.

            • 3. Re: SYSPREP - Windows 7 USB3 Device ID problem? Q77-Q87
              chndrcks

              I came across this thread while searching a different issue, but we had the same problem you've described here and implemented a similar solution. I'm wondering - has the original issue been fixed, so that you no longer need the workaround?