9 Replies Latest reply on Oct 9, 2014 11:37 AM by joe_intel

    HD4600/GTX880M Optimus scaling issues

    Rallymen007

      Hi,

       

      I recently got a new laptop with Optimus graphics and for some reason I'm having odd scaling issues. My laptop is connected to a 16:9 HDTV that reports resolutions up to 1920x1200p 60Hz and my desktop is using 1080p60Hz with "Maintain Display Scaling" mode selected. However when running some games the display mode switches to "Maintain Aspect Ratio" so I end up getting a squished 1080p image displayed with black bars. The TV reports its using 1920x1200p.

       

      This issue only seems to show when games are using 1080p60Hz, 59Hz or other resolutions are not affected by odd scaling. I came here as the issue seems to come from the Intel part of the system that does the display scaling, as the Nvidia Control Panel lacks scaling controls.

       

      Thanks for your help,

      -Rallymen007

        • 1. Re: HD4600/GTX880M Optimus scaling issues
          joe_intel

          Hi Rallymen007, I may recommend using 1920x1080p for the desktop screen resolution as well as for the game since it is a very common resolution and because it is 16:9 (colored blue in the picture). The resolution 1920x1200 is 16:10 (colored purple) and therefore you will observe the aforementioned behavior.

           

          1280px-Vector_Video_Standards8.svg.png

          • 2. Re: HD4600/GTX880M Optimus scaling issues
            Rallymen007

            Hi joe,

             

            Thanks for your reply. I'm using 1080p for both my desktop and my games but for some reason the scaling mode gets reset when using 1080p 60 Hz and the GPU outputs 1920x1200 60 Hz (the reported native resolution of my HDTV) with black lines even if I have 1080p selected. It feels like the Intel driver decides, for some reason, to change to "Maintain Aspect Ratio" scaling despite my setting being different.

            I'm trying to find a way to either disable the resolution (I tried different ways of editing the EDID to no avail) or force the correct scaling mode.

            • 3. Re: HD4600/GTX880M Optimus scaling issues
              joe_intel

              And what happens if you use 1920x1200 for Windows* and the game?

              • 4. Re: HD4600/GTX880M Optimus scaling issues
                Rallymen007

                Nothing out of the ordinary, the TV reports it's using 1920x1200 and the image is deformed (16:10 image on 16:9 screen).    

                • 5. Re: HD4600/GTX880M Optimus scaling issues
                  joe_intel

                  In this case you may install the latest game patches, Intel® HD Graphics driver, and BIOS.

                  If the issue persists please share the Intel® HD Graphics report and the TV model.

                  Graphics Drivers — Intel® Graphics Driver Report

                  • 6. Re: HD4600/GTX880M Optimus scaling issues
                    Rallymen007

                    I installed the latest Intel driver and it didn't fix the issue.

                    It happens in Burnout Paradise, a couple of german simulators (like Agricultural Simulator 2011), CitizenIV:MP (a new MP modification for GTA IV), The Darkness 2 and a couple other games.

                    My TV is a Toshiba 22L1333G that seems to be based on a generic Vestel 22" TV.

                    Here's the Intel HD Graphics report (put in a quote and stripped of useless blank lines):

                    Intel(R) HD Graphics 4600

                     

                    Report Date: Friday, September 5, 2014

                    Report Time [hh:mm:ss]: 8:33:29 PM

                    Driver Version: 10.18.10.3907

                    Operating System: Windows* 8.1 Pro (6.3.9600)

                    Default Language: English (United Kingdom)

                    Physical Memory: 8108 MB

                    Vendor ID: 8086

                    Device ID: 0416

                    Device Revision: 06

                    Graphics Output Protocol (GOP) Version: 5.0.1037

                    Current Resolution: 1920 x 1080

                     

                    Processor: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz

                    Processor Speed: 2494 MHz

                    Processor Graphics in Use: Intel(R) HD Graphics 4600

                    Shader Version: 5.0

                    OpenGL* Version: 4.3

                    OpenCL* Version: 1.1

                     

                    * Microsoft DirectX* *

                    Runtime Version: 11.2

                    Hardware-Supported Version: 11.1

                     

                    * Devices connected to the Graphics Accelerator *

                    Active Displays: 2

                     

                    * Built-in Display *

                     

                    Display Type: Digital

                    DDC2 Protocol: Supported

                    Gamma: 2.2

                    Connector Type: Embedded DisplayPort

                    Device Type: Built-in Display

                     

                    Maximum Image Size

                    Horizontal Size: 14.96 inches

                    Vertical Size: 8.27 inches

                     

                    Supported Modes

                    1920 x 1080 (60p Hz)

                     

                    Raw EDID:

                    00 FF FF FF FF FF FF 00 0D AF 20 17 00 00 00 00

                    02 15 01 03 80 26 15 78 0A D8 95 A3 55 4D 9D 27

                    0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                    01 01 01 01 01 01 2E 36 80 A0 70 38 1F 40 30 20

                    35 00 7E D7 10 00 00 18 00 00 00 FE 00 4E 31 37

                    33 48 47 45 2D 4C 31 31 0A 20 00 00 00 FE 00 43

                    4D 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

                    00 4E 31 37 33 48 47 45 2D 4C 31 31 0A 20 00 6E

                     

                     

                     

                    * Digital Television *

                     

                    Display Type: Digital

                    DDC2 Protocol: Supported

                    Gamma: 2.2

                    Connector Type: HDMI

                    Device Type: Digital Television

                     

                    Maximum Image Size

                    Horizontal Size: 6.3 inches

                    Vertical Size: 3.54 inches

                     

                    Supported Modes

                    640 x 480 (60p Hz)

                    640 x 480 (67p Hz)

                    640 x 480 (72p Hz)

                    640 x 480 (75p Hz)

                    720 x 576 (50p Hz)

                    720 x 576 (50i Hz)

                    720 x 480 (60p Hz)

                    720 x 480 (60i Hz)

                    800 x 600 (72p Hz)

                    800 x 600 (60p Hz)

                    800 x 600 (56p Hz)

                    800 x 600 (75p Hz)

                    832 x 624 (75p Hz)

                    1024 x 768 (60p Hz)

                    1024 x 768 (75p Hz)

                    1024 x 768 (70p Hz)

                    1152 x 870 (75p Hz)

                    1280 x 1024 (75p Hz)

                    1280 x 720 (50p Hz)

                    1280 x 720 (60p Hz)

                    1280 x 800 (85p Hz)

                    1400 x 1050 (85p Hz)

                    1440 x 480 (60i Hz)

                    1920 x 1080 (60i Hz)

                    1920 x 1080 (50i Hz)

                    1920 x 1080 (24p Hz)

                    1920 x 1080 (50p Hz)

                    1920 x 1080 (60p Hz)

                    1920 x 1200 (60p Hz)

                     

                    Raw EDID:

                    00 FF FF FF FF FF FF 00 58 B3 00 37 00 00 00 00

                    0A 12 01 03 80 10 09 78 0A 68 37 A4 54 48 9A 25

                    0F 4A 4C 3F EF 80 D1 00 D1 C0 81 19 90 59 01 01

                    01 01 01 01 01 01 01 1D 80 18 71 1C 16 20 58 2C

                    25 00 10 09 00 00 00 9E 01 1D 00 72 51 D0 1E 20

                    6E 28 55 00 10 09 00 00 00 1E 00 00 00 FC 00 32

                    32 57 5F 4C 43 44 5F 54 56 0A 20 20 00 00 00 FD

                    00 31 3D 0F 2E 08 00 0A 20 20 20 20 20 20 01 0A

                    02 03 27 71 50 01 02 04 85 06 11 13 14 15 03 07

                    12 16 1F 20 10 26 09 07 01 15 00 50 83 01 00 00

                    66 03 0C 00 10 00 80 8C 0A D0 8A 20 E0 2D 10 10

                    3E 96 00 04 03 00 00 00 18 8C 0A A0 14 51 F0 16

                    00 26 7C 43 00 04 03 00 00 00 98 01 1D 80 D0 72

                    1C 16 20 10 2C 25 80 10 09 00 00 00 9E 01 1D 00

                    BC 52 D0 1E 20 B8 28 55 40 10 09 00 00 00 1E 00

                    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 89

                     

                     

                    * Other names and brands are the property of their respective owners.

                    • 7. Re: HD4600/GTX880M Optimus scaling issues
                      joe_intel

                      It is interesting that it does not show up properly since both displays support 1920x1080. I believe you will get better results if you use extended display mode and adjust the game resolution depending on the display used for the game.

                      • 8. Re: HD4600/GTX880M Optimus scaling issues
                        oscarkool

                        This is honestly the most annoying bug in the software. Any time you create a custom resolution at 4:3, you have NO OPTION to maintain aspect ratio. It's complete crap. The driver always decides to stretch full screen.

                         

                        Please make this the #1 thing to fix. Make it so we can MAINTAIN ASPECT RATIO for custom resolutions.

                         

                        I'm purposely bumping all aspect ratio questions so you programmers know how serious of an issue this is.


                        Also fix the limited 60hz problem for monitors that can go to 120hz. That's another huge bug.

                        • 9. Re: HD4600/GTX880M Optimus scaling issues
                          joe_intel

                          This issue has been reported. Please check the following thread for updates: https://communities.intel.com/thread/44539?start=15&tstart=0