Bump! My NUC is still dead and I am at a loss about what to do.
Please any support personal!
Hello Jgoodgive, I’m sorry for the inconvenience that you have faced with your system.
I would recommend you to do a BIOS recovery installing the same BIOS version you had (0018) Intel® Download Center
If the issue persist please try doing the same but with BIOS version 0021 Intel® Download Center
This URL will show you the steps you need to follow in order to proceed with a BIOS recovery Desktop Boards — Instructions for Recovery BIOS update
If this procedure does not solve the problem with your NUC, it will be necessary to replace it. Please submit a web ticket to request an RMA- Email Page
Thank you Sylvia,
i did both upgrades but without any effect, I can enter bios now but it still cannot find any boot device And it still complaints on the jumper being removed event though it is not. Is there any more troubleshooting you would like me to try?
This specific NUC has around 5 more BIOSs that we can try.
Please update the BIOS to the following versions:
- BIOS V23https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23563
- V25 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23697
- V27 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24103
If the issue persisted, if will be necessary to replace the unit.
You want contact our warranty team, please submit a web ticket to request an RMA
Thank you Sylvia_Intel,
I did as you asked and upgraded to vrom v21 to v23 but without any change. I also replaced the jumper with a spare out I took from another computer but the message remains the same and it still will not boot.
Unfortunately as I upgraded to from v23 to v25 the upgrade told me it went ok but afterwards the screen never shows the post screen and not the jumper message, it only flashes with various colors for a few seconds after which it goes black for a brief period of time before it starts over with the flashes. It does not seem to react to F-keys, or usb-stick after this meaning that an upgrade to v27 or anything else for that matter is beyond me.