Thanks for joining the NUC community.
I understand the NUC does not start properly when you power on the computer.
It seems to be a BIOS issue, I would recommend performing BIOS recovery on this computer.
File name: WY0027.BIO: Intel® Download Center
See Instructions for BIOS recovery below:
Hi, I updated to the latest BIOS, but occasionally (once a week) I get stuck at the start up screen where it says just "Intel NUC".
When it does that, I have to do trial and error at least 5-6 times before it boots again. Trial and error means a combination of things like unplugging usb cables, unplugging the Ethernet cable, unplugging and plugging back the power cord, plugging back some cables, etc.
Updating to the BIOS did not change anything. Just upgrading BIOS is not helpful until the root cause is identified.
Does the NUC provide a log file somewhere that gives a hint at what is going on during boot, and what could be the reason for Windows 7 not to boot up?
Hi, any other suggestion on what the problem might be and what I can do? I get again and again stuck at the "Intel nuc" screen and then nothing happens. Or I get to the Windows login screen and then I can move my mouse but the keyboard is not recognized (despite being on the same usb hub than the mouse).
The HUB has got its own power supply, and is way from being overloaded (only 4 ports used out of the 10). This is really annoying.
I did follow your instructions on updating the BIOS, but this did not work.
I don't know how much it would help, but I would try this:
- Install the latest BIOS Revision 30, and after the update, F2 in and "Load the BIOS Defaults"
- Disable UEFI Boot (or alternatively Disable Legacy Boot if you're not using it) and save/restart
I've had similar problems with NUCs not booting due to the "UEFI Boot" and/or "Legacy Boot" checkboxes.
Hi, thanks for sharing.
I updated the BIOS to revision 30.
I first tried to disable "Legacy Boot" then I got stuck at a screen saying
>> Checking Media Presence ...
>> Media Present
>> Start PXE over IPV4
then after 1 minute, "IPV4" changes to "IPV6", and I am stuck there.
I then disabled "UEFI Boot" and the PC booted OK.
What's the possible drawbacks and implications of disabling this? I don't really understand what I am doing here.
The problem persists, even with BIOS rev 30 and UEFI boot disabled.
I am stuck at the initial Intel NUC screen. If I power my Aukey 10 port USB 3.0 hub off, I then move to the Windows login screen.
If I power my USB hub back, I get my mouse back but not my keyboard, so I have to reboot.
I now moved my USB keyboard to be directly connected to a free USB port on the NUC. I will report if the problem persists.
There seems to be something that the NUC does not like about the USB hub or the keyboard. I wonder if it drawing too much power.
The keyboard is a Logitech Y-U0004, nothing really fancy.