I am sorry for your trouble but let me help you.
Based on the processor specifications it does support VTx and VTd technologies but this could be a limitation set on the motherboard when using different Operating System.
You can check the processor specifications to confirm the compatibility at:
My best recommendation is for you to contact the Computer Manufacture and confirm with them if there may exist a compatibility problem between the motherboard and the Operating System.
We would also appreciate users with this same configuration to share their comments.