4 Replies Latest reply on Sep 1, 2014 11:45 AM by Village_Guy

    BUG Report: USB 3.0 eXtensible Host Controller:  2.5.3.34

    Village_Guy

      Further to my post in August copied below I have determined what I believe is a bug in the USB 3 driver.  By removing the driver and operating in USB 2.0 mode everything works just fine.

       

      I can understand why Intel may not have discovered this anomaly since it is only present after USB devices have been operating for a long period and are then completely powered down or totally disconnected (unplugged)

       

      NUC D54250WYKH: USB 3.0 driver bug, Hardware design bug or Simply broken?

      I am using the aforementioned board as a dedicated music server and almost everything is working as expected.  The problem I have is that the board consumes 30% CPU power when there is nothing connected to one of the four USB 3.0 ports.

       

      In operation one USB port is connected to an external audio DAC and the other 3 ports are unused. While the DAC is active everything works fine with the CPU idling between 2% and 12%.  The phenomenon shows up when the DAC is either powered down or unplugged after several hours use. The CPU jumps to 30% and remains there until either the DAC is powered back or I connect something to activate one of the ports

       

      A workaround for the moment is to leave a thumb drive plugged into one of the other USB 3.0 ports but clearly this is an unacceptable solution.

       

      The operating system is Win 7 Professional and all drivers and latest bios (27) are installed.

       

      I would like to emphasise that this anomaly only shows itself after the system has been playing music for several hours, rebooting the system without anything connected to the USB ports also seems to bring the idle power back to normal.

        • 1. Re: BUG Report: USB 3.0 eXtensible Host Controller:  2.5.3.34
          allan_intel

          Thanks for joining the NUC community.

          I understand the BIOS showing 30% of utilization and this is only present when the NUC has been on for several hours.

          I am afraid, I was not aware of this problem but I would like to know more about it and probably find a fix for your case.


          - Does this issue happen with earlier BIOS version? If so, Can I have BIOS versions?


          - What is the monitoring software you are using to check processor usage?


          - Have you noticed this problem with same NUC models? Or different NUC model numbers?

           

          Thanks

           

          Allan.

          • 2. Re: BUG Report: USB 3.0 eXtensible Host Controller:  2.5.3.34
            Village_Guy

            Hi Allan

             

            Initially I used the desktop CPU/Memory gadget and Task manager to monitor the CPU load,  I then used a program called Process Explorer to track down the individual process. After noting the process was the USB 3 driver, I then measured the system with and without the driver installed several times.  In every case the CPU started to idle at 27%-30% when all USB connections were removed or powered down with the USB 3.0 eXtensible Host Controller driver  2.5.3.34 installed.  As soon as I inserted a thumb drive or powered up the DAC the CPU idle dropped to ~1%

             

            My test configuration is simply a high end audio DAC with a 2.0 USB interface that is powered down when not in use.  The NUC is powered 24 x 7

             

            The idle issue can actually happen in less than 2 hours and does not appear to be temperature related in any way. A re-boot will always fix the issue until a USB 3 port is used again. The issue is indifferent to which of the front or back USB ports are used.

             

            I initially found the issue running BIOS Ver.26 . After updating with Ver.27 I confirmed the issue was still present.

             

            My installation is headless and controlled using Event Ghost running TCP commands. The ONLY connections to the NUC are one USB and the Ethernet connection.  All measurements were made utilising Microsoft Remote Desktop.  In respect to software applications and drivers installed, the NUC has a DAC driver and an Audio player called J River Media Centre. Aside from the Process Explorer diagnostic software all other drivers are those recommended and supplied by Intel.

             

            I only have access to one NUC system that supports USB 3.0.  The system I have has been running flawlessly for the last three days with the USB 3.0 eXtensible Host Controller driver removed.

             

            Fortunately my application does not need USB 3 speeds, nevertheless it would be in everyone’s interest to resolve the anomaly.

             

            Regards

            Chris

            • 3. Re: BUG Report: USB 3.0 eXtensible Host Controller:  2.5.3.34
              allan_intel

              Thanks for the update.

              You mentioned this configuration is headless. I would like to know if this problem happens when you are connecting a monitor. HDMI or Display Port monitor might help.

              Does this issue happen with bundled drivers?

               

              Intel® Download Center

              Or this is an issue happening with separate drivers for Extensible host driver?

              Intel® Download Center

               

              I have not been able to replicate same problem. Would you post step by step information for me to reproduce this issue?

               

              Allan.

              • 4. Re: BUG Report: USB 3.0 eXtensible Host Controller:  2.5.3.34
                Village_Guy

                As I recall I used the bundle drivers, that said I would expect both the USB 3 drivers to be the same if they have the same release version.

                 

                Connecting an HDMI monitor did not affect the anomaly.

                 

                May I ask how you are making your test?