1 Reply Latest reply on Aug 21, 2014 8:47 AM by joe_intel

    AC-3160 speed and strength issues.

    hkyfn

      Please help.

       

       

       

       

       

      I have a new Dell 5000 14” laptop computer.  The computer has windows 8.1 and an AC-3160
      Dual Band wireless card.  I have Verizon
      FIOS.  Right away I noticed a Wi-Fi speed
      and strength issue.  The bar display
      would quickly go back and forth between 1-2 bars and full bars.  I also noticed slow connection speeds.  I updated the driver via the Intel site to the
      latest available.

       

       

       

       

       

      If I am within about 5 feet of the router the speeds are
      25-40 MPs.  When I am farther away than
      that the speed drops to 1-5 MPs.  I have
      sat at our kitchen table, which is on the same floor and about 20 feet from the
      router, with this computer and 2 other laptop computers and the other computers
      get 25-40 MPs but this one only gets 1-5 MPs from the exact same location.

       

       

       

       

       

      In looking on the internet I see that with the AC-3160,
      other owners are seeing the same condition.
      This is not an acceptable situation to have to be within 5 feet of the
      router to achieve appropriate speeds.  I
      have called Dell but this does not seem to be their issue.

       

       

       

       

       

      What do I need to do to get this Intel Wi-Fi card working as
      advertised?

       

       

       

       

       

      Thank you.

        • 1. Re: AC-3160 speed and strength issues.
          joe_intel

          Hi hkyfn, I empathize with you since this is, of course, a behavior we would not expect from a brand new system.

           

          This is very likely a problem with the antennas considering such poor signal strength when your system is very close to the router.

          I suggest using a tool like inSSIDer 3* to monitor your signal strength. It will be good if you get between 0 to -30 dBm when near to the router but something over -70 dBm is not acceptable at 5 feet.

           

          If indeed it is an antenna issue I recommend you contacting DELL* again.