9 Replies Latest reply on Oct 14, 2014 6:04 AM by allan_intel

    DH87RL: USB problems

    christian_001

      Hello,

       

      I have this DH87RL-board for a few months now. I had problems with USB right from the start.

      At first I thought that the cause of the problems was the device itself or the OS but now I'm quite confident that it's the board.

      I'm running Kubuntu 14.4 and Windows 7 Pro. Problems occur under both OSes.

       

      This is what I observe:

      - I'm using USB keyboard and mouse and both work well -- using any of the connectors (front, rear, USB2, USB3) under both OSes.

      - In the boot loader (standard linux boot loader) the keyboard is only working when I select "USB legacy mode" in the BIOS. I find that

      quite strange as on the other hand I'm able to enter the BIOS using F2 (prior to the boot loader) in any case.

      - My USB2-Stick (Kingston) is also working under all conditions.

      - But other devices don't work -- for example my smartphone. The strange thing is that it sometimes works and sometimes not.

      My printer/scanner on the other hand never works.

      In case my smartphone doesn't work I see messages like the following in the Linux logs:

      usb 3-9: new high-speed USB device number 10 using xhci_hcd

      usb 3-9: Device not responding to set address.

      usb 3-9: Device not responding to set address.

      usb 3-9: device not accepting address 10, error -71

      usb 3-9: new high-speed USB device number 12 using xhci_hcd

      usb 3-9: Device not responding to set address.

      usb 3-9: Device not responding to set address.

      usb 3-9: device not accepting address 12, error -71

       

      The cause of the problems is not in the USB devices as all devices work well on different computers using different OSes.

       

      My specs:

      AA-Number: AAG74240-402

      Serial: BQRL331000SC

      Version: RLH8710H.86A

       

      I also upgraded to the recent BIOS (0326) but to no avail.

       

      Hope someone can help.

       

      Kind regards,

        Christian