1 Reply Latest reply on Aug 29, 2014 10:52 AM by allan_intel

    USB bugcode usbser.sys motherboard DH67BL

    LolaParra

      I have a problem with USBSER.SYS when I shut down my computer, but not always, here is the analyze with winDBG :

       

      BUGCODE_USB_DRIVER (fe)
      USB Driver bugcheck, first parameter is USB bugcheck code.
      Arguments:
      Arg1: 0000000000000004, IRP_URB_DOUBLE_SUBMIT The caller has submitted an irp
      that is already pending in the USB bus driver.
      Arg2: fffffa80074da010, Address of IRP
      Arg3: fffffa80077570f0, Address of URB
      Arg4: fffffa80042d6490

       

      Debugging Details:
      ------------------

       

      *************************************************************************
      ***                                                                   ***
      ***                                                                   ***
      ***    Either you specified an unqualified symbol, or your debugger   ***
      ***    doesn't have full symbol information.  Unqualified symbol      ***
      ***    resolution is turned off by default. Please either specify a   ***
      ***    fully qualified symbol module!symbolname, or enable resolution ***
      ***    of unqualified symbols by typing ".symopt- 100". Note that   ***
      ***    enabling unqualified symbol resolution with network symbol     ***
      ***    server shares in the symbol path may cause the debugger to     ***
      ***    appear to hang for long periods of time when an incorrect      ***
      ***    symbol name is typed or the network symbol server is down.     ***
      ***                                                                   ***
      ***    For some commands to work properly, your symbol path           ***
      ***    must point to .pdb files that have full type information.      ***
      ***                                                                   ***
      ***    Certain .pdb files (such as the public OS symbols) do not      ***
      ***    contain the required information.  Contact the group that      ***
      ***    provided you with these symbols if you need this command to    ***
      ***    work.                                                          ***
      ***                                                                   ***
      ***    Type referenced: usbport!_DEVICE_EXTENSION                     ***
      ***                                                                   ***
      *************************************************************************

       

      CUSTOMER_CRASH_COUNT:  1

       

      DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

       

      BUGCHECK_STR:  0xFE

       

      PROCESS_NAME:  System

       

      CURRENT_IRQL:  2

       

      ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

       

      LAST_CONTROL_TRANSFER:  from fffff88007096f4b to fffff800030d5bc0

       

      STACK_TEXT: 
      fffff880`027fc2c8 fffff880`07096f4b : 00000000`000000fe 00000000`00000004 fffffa80`074da010 fffffa80`077570f0 : nt!KeBugCheckEx
      fffff880`027fc2d0 fffff880`070a240a : fffffa80`064dc000 fffffa80`041ef620 00000000`00000000 fffffa80`064dc050 : USBPORT!USBPORT_Core_DetectActiveUrb+0x127
      fffff880`027fc320 fffff880`070aae34 : fffffa80`074da010 fffffa80`069e0009 fffffa80`074da010 fffffa80`077570f0 : USBPORT!USBPORT_ProcessURB+0xad6
      fffff880`027fc3d0 fffff880`07084af4 : 00000000`00000000 fffffa80`069ed050 fffffa80`06bd5190 fffffa80`074da010 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138
      fffff880`027fc410 fffff880`00e0b7a7 : fffffa80`074da010 fffffa80`06678e40 fffffa80`074da010 fffffa80`074da010 : USBPORT!USBPORT_Dispatch+0x1dc
      fffff880`027fc450 fffff880`00e13789 : fffff880`00e31b50 00000000`00000000 fffffa80`074da2d8 fffffa80`074da2d8 : ACPI!ACPIDispatchForwardIrp+0x37
      fffff880`027fc480 fffff880`00e0ba3f : fffff880`00e31b50 fffffa80`03ff5010 fffffa80`074da010 fffffa80`060fa050 : ACPI!ACPIIrpDispatchDeviceControl+0x75
      fffff880`027fc4b0 fffff880`084a6566 : 00000000`00000000 00000000`00000004 fffffa80`060fa050 fffffa80`071e1060 : ACPI!ACPIDispatchIrp+0x12b
      fffff880`027fc530 fffff880`084d6d8f : 00000000`00000000 00000000`00000000 fffffa80`071e1060 00000000`00000000 : usbhub!UsbhFdoUrbPdoFilter+0xde
      fffff880`027fc560 fffff880`084a4fb7 : fffffa80`074da010 fffffa80`06a24e40 fffffa80`074da010 fffffa80`074da010 : usbhub!UsbhPdoInternalDeviceControl+0x373
      fffff880`027fc5b0 fffff880`00e0b7a7 : fffffa80`074da010 00000000`00000000 00000000`00000000 00000000`00000000 : usbhub!UsbhGenDispatch+0x57
      fffff880`027fc5e0 fffff880`00e13789 : fffff880`00e31b50 fffffa80`03bafb50 00000000`00000080 fffffa80`074da2d8 : ACPI!ACPIDispatchForwardIrp+0x37
      fffff880`027fc610 fffff880`00e0ba3f : fffff880`00e31b50 fffffa80`03ff6a00 fffffa80`074da010 fffffa80`07585358 : ACPI!ACPIIrpDispatchDeviceControl+0x75
      fffff880`027fc640 fffff880`06426b1b : fffffa80`07583410 fffffa80`071e11b0 fffffa80`07585358 fffffa80`077570f0 : ACPI!ACPIDispatchIrp+0x12b
      fffff880`027fc6c0 fffff880`06425824 : fffffa80`0412f4ab fffffa80`07583560 fffffa80`07583410 fffffa80`0412f4ab : usbser!RestartNotifyRead+0xcb
      fffff880`027fc700 fffff800`030d95d1 : fffffa80`0412f4ab 00000000`00000002 fffffa80`07583410 fffffa80`060fadf0 : usbser!UsbSer_DevicePowerIrp_Complete+0x6c
      fffff880`027fc730 fffff880`084c32ee : 00000000`00000000 fffffa80`071e1100 fffffa80`00000001 00000000`00000000 : nt!IopfCompleteRequest+0x341
      fffff880`027fc820 fffff880`084c1df9 : fffffa80`0412f4a8 fffffa80`50536470 fffffa80`071e1060 fffffa80`0412f4a8 : usbhub!UsbhPdoDevicePowerState+0x50e
      fffff880`027fc890 fffff880`084c1ba5 : fffffa80`0412f1e0 fffffa80`0412f1e0 00000000`00000000 00000000`00000000 : usbhub!UsbhPdoPower_SetPower+0xc1
      fffff880`027fc8d0 fffff880`084a4fb7 : fffffa80`0412f1e0 00000000`00000006 fffffa80`03ff6a00 fffff880`00e1104e : usbhub!UsbhPdoPower+0xb5
      fffff880`027fc900 fffff800`031d99e2 : fffffa80`0412f1e0 fffffa80`0412f1e0 00000000`00000000 fffffa80`0412f1e0 : usbhub!UsbhGenDispatch+0x57
      fffff880`027fc930 fffff880`00e0b8b6 : fffffa80`06a24e40 fffffa80`0412f4a8 fffffa80`03ff6a00 fffff880`00e1104e : nt!IopPoHandleIrp+0x32
      fffff880`027fc960 fffff880`00e097fe : fffffa80`0412f1e0 fffffa80`06a24e40 fffffa80`0642d3e0 00000000`00000000 : ACPI!ACPIDispatchForwardPowerIrp+0x56
      fffff880`027fc990 fffff880`00e09681 : 00000000`00000000 fffff880`00e097b8 fffffa80`07583410 fffffa80`0412f4a8 : ACPI!ACPIDeviceIrpForwardRequest+0x46
      fffff880`027fc9c0 fffff880`00e0d8c0 : fffffa80`06a24e40 fffffa80`06a24e40 fffffa80`0412f1e0 fffffa80`0412f4a8 : ACPI!ACPIDeviceIrpDeviceRequest+0x61
      fffff880`027fca30 fffff880`00e0bbad : fffff880`00e31b50 fffffa80`03ff6a00 fffffa80`0412f1e0 fffffa80`0412f1e0 : ACPI!ACPIFilterIrpSetPower+0xe0
      fffff880`027fca60 fffff800`031d99e2 : fffffa80`0412f1e0 00000000`00000000 fffffa80`0412f1e0 00000000`00000000 : ACPI!ACPIDispatchIrp+0x299
      fffff880`027fcae0 fffff880`06425602 : 00000000`00000001 00000000`00000000 fffffa80`0412f1e0 fffffa80`0412f1e0 : nt!IopPoHandleIrp+0x32
      fffff880`027fcb10 fffff800`031f1eb5 : 00000000`00000001 00000000`00000000 fffffa80`07583410 fffffa80`0412f288 : usbser!UsbSer_ProcessPowerIrp+0xbe
      fffff880`027fcb50 fffff800`033722ea : ffffffff`fa0a1f00 fffffa80`03bafb50 00000000`00000080 fffff880`00000001 : nt!PopIrpWorker+0x3c5
      fffff880`027fcc00 fffff800`030c68e6 : fffff880`03165180 fffffa80`03bafb50 fffffa80`07076060 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
      fffff880`027fcc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

       


      STACK_COMMAND:  kb

       

      FOLLOWUP_IP:
      usbser!RestartNotifyRead+cb
      fffff880`06426b1b 85c0            test    eax,eax

       

      SYMBOL_STACK_INDEX:  e

       

      SYMBOL_NAME:  usbser!RestartNotifyRead+cb

       

      FOLLOWUP_NAME:  MachineOwner

       

      MODULE_NAME: usbser

       

      IMAGE_NAME:  usbser.sys

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  521ea410

       

      IMAGE_VERSION:  6.1.7601.18247

       

      FAILURE_BUCKET_ID:  X64_0xFE_IRP_DOUBLE_SUBMIT_usbser!RestartNotifyRead+cb

       

      BUCKET_ID:  X64_0xFE_IRP_DOUBLE_SUBMIT_usbser!RestartNotifyRead+cb

       

      ANALYSIS_SOURCE:  KM

       

      FAILURE_ID_HASH_STRING:  km:x64_0xfe_irp_double_submit_usbser!restartnotifyread+cb

       

      FAILURE_ID_HASH:  {e75f0255-5c12-c1b4-f5b8-38ca4ba5fbdc}

       

      Followup: MachineOwner

       

      What can I do? Anyone?