1 Reply Latest reply on Aug 20, 2014 10:31 AM by kevin_intel

    Intel HD 4000

    TurskRO

      I can not seem to keep adobe acrobat XI Pro running on my Lenovo G500 with i5 and HD 4000 graphics. Adobe seems to think it's a graphic card issue. Anyone else had this issue with Acrobat and HD 4000 graphics? As soon as I start working with forms acrobat crashes. I have tried on my desktop and it runs fine.

        • 1. Re: Intel HD 4000

          Hi TurskRO,

           

          I am sorry for your trouble but let me help you.

           

          There are some troubleshooting steps I want you to try and also I want to know some more information about your configuration:

          1. Can you please provide the dxdiag report here?

          How to get it?

          Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

           

          1. Can you try updating the Management Engine Driver provided by your Computer Manufacture?
          2. Please check for a BIOS update?

           

          Kevin M