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Intel HD 4000

RTurs
Beginner
‎08-19-2014 09:50 AM
1,253 Views

I can not seem to keep adobe acrobat XI Pro running on my Lenovo G500 with i5 and HD 4000 graphics. Adobe seems to think it's a graphic card issue. Anyone else had this issue with Acrobat and HD 4000 graphics? As soon as I start working with forms acrobat crashes. I have tried on my desktop and it runs fine.

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Kevin_M_Intel
Employee
‎08-20-2014 09:31 AM
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Hi TurskRO,

I am sorry for your trouble but let me help you.

There are some troubleshooting steps I want you to try and also I want to know some more information about your configuration:

  1. Can you please provide the dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

  1. Can you try updating the Management Engine Driver provided by your Computer Manufacture?
  2. Please check for a BIOS update?

Kevin M

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