(I am located in the UK).
Thanks for joining the Desktop Board community.
I am sorry to hear that have problems contacting Intel for warranty service.
I have sent you a private message.
@ChristineGriffiths, I have created a ticket requesting call back from your local support.
The service ticket number is 8000972706.
Please try contacting support at:
United Kingdom 0870 607 2439
Business hours for phone support
8:30 a.m - 4 p.m. UK time Monday – Friday
Chat service: Contact Support