1 of 1 people found this helpful
I am sorry you are having problems but let me help you.
Please note that 85C it is quite high and it can be considered as overheating. Here you will need to check several things:
- The computer can have a lot of dust inside causing not a very good airflow.
- I would recommend you updating the BIOS to the latest.
- Test the internal components with the Intel® Processor Diagnostic Tool. Here you can get it:
If the problem persists and everything seems to be good, I recommend you contacting the Computer Manufacture for them to check the unit and give possible replacement.
Thank You for Your answer !
Well the computer is brand new so i assume that there is no dust or not that much that it stops good airflow.
BIOS should be latest if im correct.
Already tested with that tool, didnt give any errors at all.
Im giving it back today to our local retailer for checkup and we will see what is the problem, You think I should ask for a new laptop?
Well the replacement depends on the warranty terms and conditions provided by the seller or the computer manufacture so It would be necessary for you to check the replacement options with them.