I am sorry for your trouble but let me help you.
Thanks for sharing the information. I would like you to do the following:
- Uninstall completely the Intel® Toolbox software from your computer and download/install the latest from this link:
- Update the firmware of your SSD. Here you can get it:
After doing the steps above, you can try updating the BIOS in your computer. Here I found the download link:
I also would like you to check if the chipset mode is set as RAID at the BIOS level? This can be causing the problem.
In case it is not set as RAID, can you let me know into which controller is the SSD connected? Is it Intel® or Marvel controller?
If possible test a different controller port and try running either Marvel updates for the controller or another way is running windows updates.
To you most recent questions. I checked in the BIOS as part of the install process and the drive is not set to RAID. The drive is connected to a Marvel Controller. The PC at the moment is located in Santa Rosa so I will have to work with my daughter to and/or have her bring it home when she next visits. I will let you know the outcome of the above steps.
- Try connecting it to the Intel® Controller and let me know.