Hi Devon Boulden,
I am sorry you are having problems but let me help you.
Please update the driver of the wireless card to the latest. Here you have the download link:
After doing this, can you try updating the firmware on the Bluetooth device? And it is also very important for you to run all windows updates.
Thank you for the reply. All Windows updates have been installed. The drivers are the latest (only Intel's driver diagnostics report that there is a new version for BT. I've installed it's recommended driver with no solution). There's a firmware update? Can you guide me in the direction of such a thing? I haven't been able to find it if it exists.
Okay. I uninstalled both drivers, rebooted and installed only the BT drivers. Same results before I even installed the networking drivers. I then installed the network drivers. And the same result. The files I have are: BT_17.1.1406.01_s64.exe and Wireless_17.0.5_s64.exe.
The "Intel Driver Update Utility" says that this version is installed:
It recommends that this version needs to be installed:
17.1.0 (That's right a previous version.)
The File it downloads is:
I have a bluetooth dongle. I disabled the 7260 bluetooth, plugged in the dongle and the Logitech K810 keyboard works great.
Since this worked on the same machine with a previous install, then I believe by the process of elimination that this is a driver issue. I also believe that the bluetooth keyboard gets recognized and registered but it doesn't actually connect. I don't understand how that works, but that's my best guess.
Any idea? Maybe at the very least Intel can fix the bug in the "Intel Driver Update Utility" so it doesn't insist that a previous driver version is the most current.
Could you run the setup.exe (BT) as "setup.exe LPUSBHUBWA=TRUE" from command prompt? After install, cold boot is required. This is a workaround if the BT module is managed by EHCI USB controller. I suspect that is the case in your case. Meanwhile, could you clarify whether you are using 1406 or earlier release? It seems others see issues with 1406 installer. Is that not your case?
Disclaimer: Not speaking for my employer
I didn't realize the install package on the downloads is a sfx package. Please follow these steps (at your own risk).
1. Type %TEMP% in file explorer and press Enter. This will take you to system temp folder.
2. Run bt_22.214.171.1246.01_e64.exe and pause on the Welcome wizard screen
3. Now, on the temp folder, if you sort by "Date Modified" you should see a new xxx.tmp folder. If it contains Intel Bluetooth.msi then just drag the tmp
folder to desktop. It should contain setup.exe. Otherwise, please check other .tmp folders.
4. Now exit from the Welcome wizard screen and run the setup.exe with LPUSBHUBWA=TRUE option.