5 Replies Latest reply on Aug 15, 2014 10:31 AM by kevin_intel

    ssd toolbox 3.2.3 appcrash with Intel SSD 320, Windows 7 Pro 64-bit, Microsoft .Net 4.5.1

    RWconsumer

      The Intel SSD firmware was verified to already be up-to-date by burning an ISO (since SSD Toolbox bombs), so out-of-date firmware is not the issue:

      FirmwareWasUpToDate.JPG

      The application brings up the GUI when run on an HP laptop with a non-Intel internal SSD.

      GoodDriveAppWorks.jpg

      When an Intel SSD is connected via a SATA (not USB) cable, that SSD being the problem-child internal SSD of a second laptop, the application starts to bring up the GUI, but immediately is overridden by the failure dialog.

      BadDriveAppFails.jpg

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name:         Intel SSD Toolbox.exe

        Application Version:     3.2.3.400

        Application Timestamp:              53c8395c

        Fault Module Name:    Intel SSD Toolbox.exe

        Fault Module Version: 3.2.3.400

        Fault Module Timestamp:          53c8395c

        Exception Code:             c0000005

        Exception Offset:           000de447

        OS Version:      6.1.7601.2.1.0.256.48

        Locale ID:           1033

        Additional Information 1:           0a9e

        Additional Information 2:           0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:           0a9e

        Additional Information 4:           0a9e372d3b4ad19135b953a78882e789

       

      The Intel app has been removed and re-installed, so that is not the fix.

      The laptop has been rebooted (e.g between removal and install, and after installs), so that is not the fix.