4 Replies Latest reply on Jun 24, 2015 9:23 AM by Eathu

    Intel HD Graphics control panel crashing

    Ramiro

      I have a Lenovo ThinkCentre M83 with integrated graphics Intel HD 4600 and i5 4570 processor, Windows 7 SP1 64 bit and Microsoft .NET Framework 4.5.2. When I try to open Intel Graphics Control Panel GfxUIEx.exe crashes. I've downloaded and installed the lastest drivers from Lenovo and Intel to no avail. It seems a .net framework issue but I can't find prerequisites for this driver.

      These are the Eventlog Application errors:

       

      Header 1

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name=".NET Runtime" />

          <EventID Qualifiers="0">1026</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-08-07T08:32:44.000000000Z" />

          <EventRecordID>1977</EventRecordID>

          <Channel>Application</Channel>

          <Computer>M83</Computer>

          <Security />

        </System>

        <EventData>

          <Data>   Aplicación: GfxUIEx.exe

      Versión de Framework: v4.0.30319

      Descripción: el proceso terminó debido a una excepción no controlada.

      Información de la excepción: System.ArgumentException

      Pila:

         en System.Windows.Markup.XmlLanguage.ThrowParseException(System.String)

         en System.Windows.Markup.XmlLanguage.ParseSubtag(System.String, System.IO.StringReader, Boolean)

         en System.Windows.Markup.XmlLanguage.ValidateLowerCaseTag(System.String)

         en System.Windows.Markup.XmlLanguage.GetLanguage(System.String)

         en MetroIntelGenericUIFramework.CustomControls.MetroStyledWindow.OnApplyTemplate()

         en System.Windows.FrameworkElement.ApplyTemplate()

         en System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)

         en System.Windows.UIElement.Measure(System.Windows.Size)

         en System.Windows.Interop.HwndSource.SetLayoutSize()

         en System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual)

         en System.Windows.Window.SetRootVisualAndUpdateSTC()

         en System.Windows.Window.SetupInitialState(Double, Double, Double, Double)

         en System.Windows.Window.CreateSourceWindow(Boolean)

         en System.Windows.Window.ShowHelper(System.Object)

         en System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

         en MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

         en System.Windows.Threading.DispatcherOperation.InvokeImpl()

         en System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

         en System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

         en System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

         en System.Windows.Threading.DispatcherOperation.Invoke()

         en System.Windows.Threading.Dispatcher.ProcessQueue()

         en System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

         en MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

         en MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

         en System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

         en MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

         en System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

         en MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

         en MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

         en MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

         en System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

         en System.Windows.Application.RunDispatcher(System.Object)

         en System.Windows.Application.RunInternal(System.Windows.Window)

         en GfxUIMetro.App.Main()

         </Data>

        </EventData>

      </Event>

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-08-07T08:32:44.000000000Z" />

          <EventRecordID>1978</EventRecordID>

          <Channel>Application</Channel>

          <Computer>M83</Computer>

          <Security />

        </System>

        <EventData>

          <Data>GfxUIEx.exe</Data>

          <Data>8.15.10.3412</Data>

          <Data>52e0488e</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>6.1.7601.18229</Data>

          <Data>51fb1677</Data>

          <Data>e0434352</Data>

          <Data>000000000000940d</Data>

          <Data>1260</Data>

          <Data>01cfb21a24f12ac0</Data>

          <Data>C:\Windows\system32\GfxUIEx.exe</Data>

          <Data>C:\Windows\system32\KERNELBASE.dll</Data>

          <Data>66d76eb3-1e0d-11e4-8191-002324773303</Data>

        </EventData>

      </Event>

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-08-07T08:32:49.000000000Z" />

          <EventRecordID>1979</EventRecordID>

          <Channel>Application</Channel>

          <Computer>M83</Computer>

          <Security />

        </System>

        <EventData>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>CLR20r3</Data>

          <Data>No disponible</Data>

          <Data>0</Data>

          <Data>GfxUIEx.exe</Data>

          <Data>8.15.10.3412</Data>

          <Data>52e0488e</Data>

          <Data>PresentationCore</Data>

          <Data>4.0.30319.34209</Data>

          <Data>5348bc89</Data>

          <Data>540e</Data>

          <Data>20</Data>

          <Data>System.ArgumentException</Data>

          <Data>

          </Data>

          <Data>

      C:\Users\....\AppData\Local\Temp\WER533D.tmp.WERInternalMetadata.xml

      C:\Users\....\AppData\Local\Temp\WER539C.tmp.appcompat.txt

      C:\Users\....\AppData\Local\Temp\WER5468.tmp.hdmp

      C:\Users\....\AppData\Local\Temp\WER6099.tmp.mdmp</Data>

          <Data>C:\Users\z-instws\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_GfxUIEx.exe_98fa154dc875c6fc762a8753f6c73ac4d73e020_cab_12fd6132</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>66d76eb3-1e0d-11e4-8191-002324773303</Data>

          <Data>36</Data>

        </EventData>

      </Event>

       

      Thanks.

        • 1. Re: Intel HD Graphics control panel crashing
          sylvia_intel

          Hello Ramiro, I’m sorry for the inconvenience that you have faced with your system.

          This seems to be a register issue, and this kind of behavior could be cause by a Windows updated.

           

          The suggestion I can give you are the following:

           

           

          We always recommend customers using the latest drivers provided directly by your motherboard or Original Equipment Manufacturer. However, you may try our drivers and force the installation by performing a manual procedure. Please check the following URL: Graphics Drivers — Computer manufacturer graphics driver detected    

          If the problem continues, it will be necessary to reinstall Windows from scratch.

          • 2. Re: Intel HD Graphics control panel crashing
            Thialf

            I've got the exact same Error, and reinstalling the driver didn't helped.

            But here is my solution:

            Go to C:\windows\system32 and delete the config file: GfxUIEx.exe.config

            Everything is working now, even without a restart.

            • 3. Re: Intel HD Graphics control panel crashing
              sylvia_intel

              Thialf, I really want to thank you for the information provided.

              • 4. Re: Intel HD Graphics control panel crashing
                Eathu

                Thialf,

                I registered an account just to thank you for sharing this, and, alhough its been a while since your post, I feel that it is important to give thanks where thanks is deserved, no matter how much time has past.

                I've been having this issue for months on my ASUS VivoBook and the only "help" I've been able to get from Intel or ASUS Reps was "try uninstalling and then reinstalling the newest version of the graphics driver." even after informing them that I have try this already, and every time I would follow their instruction in hope that this time it may just work. It never did.

                 

                And here's where you come in, because out of sheer curiosity I thought, "I'll check again to see if any one who won't just give me the equivalent of 'try turning it off and on again' has found an actual fix." I saw your post and after taking the 30 seconds to find and delete the aforementioned config file, you managed to do what no less than 12 different Reps from Intel and ASUS (3 and 9, respectively) could not, fix the crashing of my GfxUiEx.exe. Now once again, my laptop can be micro managed to seemingly insignificant levels, just the way I like it.

                 

                Thanks again,

                Eathu