5 Replies Latest reply on Aug 12, 2014 2:31 PM by sylvia_intel

    Problem in new updated version of Intel HD Media Accelerator

    EricStone

      Hey,

       

            Recently I have updated my Intel i3 processor HD graphics to new version(8.15.10.2993), the problem begun from there i.e I cant play any of the game in full screen mode, my monitor just goes blank just like turned off nothing displays, which was not the case during previous version. So please Intel HD graphics guys plzz do something to rectify it.....

        • 1. Re: Problem in new updated version of Intel HD Media Accelerator
          sylvia_intel

          Hello EricStone, I really sorry for the inconvenience that you have faced with your system.

          I would need to get additional information regarding the processor or the graphics controller of your system.

           

          Please provide me that information so I can give you the correct information.

          • 2. Re: Problem in new updated version of Intel HD Media Accelerator
            EricStone

            Hi,

            Here is my Processor and HD Graphics Details

            Intel® HD Graphics (Core i3)

            Report Date: 8/6/2014

            Report Time[hr:mm:ss]: 15:58:55

            Driver Version: 8.15.10.2993

            Operating System: Windows 7  Service Pack 1(6.1.7601)

            Default Language: English (United States)

            DirectX* Version: 10.1

            Physical Memory: 3535 MB

            Minimum Graphics Memory: 32 MB

            Maximum Graphics Memory: 1575 MB

            Graphics Memory in Use: 176 MB

            Processor: x86 Family 6 Model 37 Stepping 5

            Processor Speed: 3066 MHz

            Vendor ID: 8086

            Device ID: 0042

            Device Revision: 18

             

            *   Accelerator Information   *

            Accelerator in Use: Intel(R) HD Graphics

            Video BIOS: 1949.0

            Current Graphics Mode: 1366 by 768

             

            *   Devices Connected to the Graphics Accelerator   *

            Active Monitors: 1

             

              * Monitor *

            Monitor Name: Acer V193HQ

            Display Type: Analog

            Gamma Value: 2.2

            DDC2 Protocol: Supported

            Maximum Image Size:

            Horizontal: 16.14 inches

            Vertical: 09.06 inches

            Monitor Supported Modes:

            640 by 480 (67 Hz)

            640 by 480 (75 Hz)

            640 by 480 (72 Hz)

            640 by 480 (60 Hz)

            720 by 400 (70 Hz)

            800 by 600 (72 Hz)

            800 by 600 (75 Hz)

            800 by 600 (56 Hz)

            800 by 600 (60 Hz)

            832 by 624 (75 Hz)

            1024 by 768 (75 Hz)

            1024 by 768 (70 Hz)

            1024 by 768 (60 Hz)

            1280 by 800 (60 Hz)

            1280 by 720 (60 Hz)

            1366 by 768 (60 Hz)

            Display Power Management Support:

            Standby Mode: Supported

            Suspend Mode: Supported

            Active Off Mode: Supported

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 04 72 0C 01 75 78 00 12

            14 15 01 03 6C 29 17 78 EA AC 25 A5 55 48 9A 27

            13 50 54 BF EE 00 81 C0 81 00 01 01 01 01 01 01

            01 01 01 01 01 01 66 21 56 AA 51 00 1E 30 46 8F

            33 00 9A E6 10 00 00 1E 00 00 00 FD 00 38 4B 1F

            53 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 41

            63 65 72 20 56 31 39 33 48 51 56 0A 00 00 00 FF

            00 4C 4B 58 30 57 30 30 32 34 33 30 33 0A 00 3F

            • 3. Re: Problem in new updated version of Intel HD Media Accelerator
              sylvia_intel

              Thanks for the information EricStone.


              At this point my recommendation will be to rollback the Graphics driver to the previous version.

               

              Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe)  Intel® Download Center    

              Intel® Graphics Media Accelerator Driver, Windows 7*, Windows Vista* (exe) 32     Intel® Download Center

               

              Regards,

              • 4. Re: Problem in new updated version of Intel HD Media Accelerator
                EricStone

                Hey Sylvia,

                 

                      The Link you provided to download the Graphics driver is no use. because those drivers doesn't support my  Windows 7 32 bit i3 processor.... any other ideas???

                • 5. Re: Problem in new updated version of Intel HD Media Accelerator
                  sylvia_intel

                  The previous version of the graphics driver you tried to install  is the one I sent you. The HD graphics driver version 2827.

                  This driver is valid for Windows 7 and Windows Vista.

                   

                  Would you please let me know which is the issue are you having when trying to install this driver?    https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21778