Problem in new updated version of Intel HD Media Accelerator

[SKuma83]

Hey,

Recently I have updated my Intel i3 processor HD graphics to new version(8.15.10.2993), the problem begun from there i.e I cant play any of the game in full screen mode, my monitor just goes blank just like turned off nothing displays, which was not the case during previous version. So please Intel HD graphics guys plzz do something to rectify it.....

[Silvia_L_Intel1]

Hello EricStone, I really sorry for the inconvenience that you have faced with your system.

I would need to get additional information regarding the processor or the graphics controller of your system.

Please provide me that information so I can give you the correct information.

[SKuma83]

Hi,

Here is my Processor and HD Graphics Details

Intel® HD Graphics (Core i3)

Report Date: 8/6/2014

Report Time[hr:mm:ss]: 15:58:55

Driver Version: 8.15.10.2993

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 3535 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 1575 MB

Graphics Memory in Use: 176 MB

Processor: x86 Family 6 Model 37 Stepping 5

Processor Speed: 3066 MHz

Vendor ID: 8086

Device ID: 0042

Device Revision: 18

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1949.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Monitors: 1

* Monitor *

Monitor Name: Acer V193HQ

Display Type: Analog

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 16.14 inches

Vertical: 09.06 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (75 Hz)

640 by 480 (72 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1280 by 800 (60 Hz)

1280 by 720 (60 Hz)

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 04 72 0C 01 75 78 00 12

14 15 01 03 6C 29 17 78 EA AC 25 A5 55 48 9A 27

13 50 54 BF EE 00 81 C0 81 00 01 01 01 01 01 01

01 01 01 01 01 01 66 21 56 AA 51 00 1E 30 46 8F

33 00 9A E6 10 00 00 1E 00 00 00 FD 00 38 4B 1F

53 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 41

63 65 72 20 56 31 39 33 48 51 56 0A 00 00 00 FF

00 4C 4B 58 30 57 30 30 32 34 33 30 33 0A 00 3F

[Silvia_L_Intel1]

Thanks for the information EricStone.

At this point my recommendation will be to rollback the Graphics driver to the previous version.

Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe) https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21778 Intel® Download Center

Intel® Graphics Media Accelerator Driver, Windows 7*, Windows Vista* (exe) 32 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884&lang=eng&ProdId=3719 Intel® Download Center

Regards,

[SKuma83]

Hey Sylvia,

The Link you provided to download the Graphics driver is no use. because those drivers doesn't support my Windows 7 32 bit i3 processor.... any other ideas???

[Silvia_L_Intel1]

The previous version of the graphics driver you tried to install is the one I sent you. The HD graphics driver version 2827.

This driver is valid for Windows 7 and Windows Vista.

Would you please let me know which is the issue are you having when trying to install this driver? https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21778 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21778