1 Reply Latest reply on Aug 4, 2014 10:48 AM by allan_intel

    Acer Aspire 5742 - Intel Core i3 380M - TV/Monitor not supported?

    kdragon

      I'm trying to connect my laptop to my TV through HDMI however the HDMI is not being recognized. When I go to Intel Graphics and Media Control Panel it says that Monitor/TV Setting are not supported?? Also in general settings and multiple displays there is only one option to select (single/built-in display).

       

      I don't understand why this is...how do I enable the HDMI to connect to the TV?

       

      I'm 100% sure that both the HDMI cable and TV work as I've connected them with another laptop I have and it worked perfectly.

       

      Have been trying all day to fix this, anyone have a solution?

       

      Below is the report if that's any help:

       

       

       

      Intel® HD Graphics (Core i3)

       

       

      Report Date: 8/3/2014

      Report Time[hr:mm:ss]: 17:20:33

      Driver Version: 8.15.10.2993

      Operating System: Windows 7  Service Pack 1(6.1.7601)

      Default Language: English (Canada)

      DirectX* Version: 10.1

      Physical Memory: 5814 MB

      Minimum Graphics Memory: 128 MB

      Maximum Graphics Memory: 1760 MB

      Graphics Memory in Use: 40 MB

      Processor: Intel64 Family 6 Model 37 Stepping 5

      Processor Speed: 2527 MHz

      Vendor ID: 8086

      Device ID: 0046

      Device Revision: 02

       

       

       

      *   Accelerator Information   *

       

       

      Accelerator in Use: Intel(R) HD Graphics

      Video BIOS: 1994.0

      Current Graphics Mode: 1366 by 768

       

       

       

       

      *   Devices Connected to the Graphics Accelerator   *

       

       

      Active Notebook Displays: 1

        * Built-in Display *

       

       

      Monitor Name: Generic PnP Monitor

      Display Type: Digital

      Gamma Value: 2.2

      DDC2 Protocol: Supported

       

       

      Maximum Image Size:

      Horizontal: 13.39 inches

      Vertical: 07.48 inches

       

       

      Monitor Supported Modes:

      1366 by 768 (60 Hz)

       

       

       

      Display Power Management Support:

      Standby Mode: Not Supported

      Suspend Mode: Not Supported

      Active Off Mode: Not Supported

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 06 AF EC 26 00 00 00 00

      01 13 01 03 80 22 13 78 0A D7 75 93 55 55 8D 29

      24 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 0C 1C 56 A0 50 00 10 30 30 20

      36 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00

      00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

      55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

      00 42 31 35 36 58 57 30 32 20 56 36 20 0A 00 65

       

       

       

      * Other names and brands are the property of their respective owners. *