I am sorry you are having problems with the software but let me help you.
There are some troubleshooting steps you can try such as updating the NET FrameWork on the system and Java software. Before updating these programs, try uninstalling the software completely from the unit, then update the software and download the latest version again.
Here is the download link:
Thanks so much for your suggestions.
I have done as you outlined.
1. Uninstalled Toolbox
2. Checked for any updates to both Windows and Java - there was one for Java so I did that.
Unfortunately - same results - Toolbox comes up - see the opening screen with the version number. Probably 2-4 seconds later the stopped working popup.
Any other ideas?
Is there a log somewhere from the Toolbox I can post?
Is there a way to run it with debug code enabled?
Thanks for sharing this information. Let me check from my side and I will be back soon.
Can you let me know what is the SSD model and how is it connected? Can you also please export the the MSINFO32 and attach it here?
Here you have information in how to get the MSINFO32:
NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
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i had the same problem ... found out that microsoft security essentials once real-time protection is disabled.. intel toolbox work.
tried excluding both process and directory under program fiels(x86)\intel toolbox ... as soon as real-time protection is enabled the toolbox will always stop..
"intel ssd toolbox has stopped working"
Thanks for the info - hopefully that will help others that come across this thread.
However, I don't have Microsoft Security Essentials loaded.
I've also tried disabling my anti-virus and windows firewall too.
Still getting the same has stopped working message.
Any other ideas on what to try?
I know you have reinstalling the software but can you try uninstalling it completely and try version V3.2.1?
Please check you Private Messages.
Interestingly the version 3.2.1 that joe_intel provided me with works on my setup.
I do deploy Bitlocker on my Intel SSD. Maybe that is the causing the problem?
It looks like you might have something called Intel® Turbo Memory in your system. Any of these steps may represent a solution:
- Please install the following driver:
- Search for the Intel® Turbo Memory “disk” in Device Manager and disable it. It may appear as shown in the screenshot below.
- Please install the following driver:
Can you please confirm if the steps above fixed the problem? Feedback is very important so we can share this with other customers.
hello joe and others,
(i hope no one here minds me hijacking this thread; since i was directed here by @joe_intel i though i might as well continue posting here. my original thread is at this location),
i tried your suggestion and the following happened:
- tried to disable the IMD-0 device in device manager, but option grayed out
- uninstalled the microsoft drivers, rebooted, device still there
- while installing INVM110CD.exe, installation tells me 'the drivers you are about to install are older than the ones already installed'
- installing anyway
- drivers installed, tried going into the device manager - IMD-0 still operated by Microsoft drivers, 'Disable device' option still greyed out
- tried removing the drivers, a restart is required
- upon system start the OS installs drivers for an unknown device - it is the IMD-0 device getting the same microsoft drivers, still can't disable the device in device manager
even though in my opinion nothing has really changed, i ran SSD Toolbox 3.2.3 just for the hell of it, and there was no difference, and after a reinstall i tried it with 3.1.6. still no difference.
i might be doing something wrong though. any ideas why i can't disable the device in device manager? the list of drivers IMD-0 uses is as follows:
C:\WINDOWS\system32\DRIVERS\disk.sys (Microsoft Corporation, version 6.1.7600.16385)
C:\WINDOWS\system32\DRIVERS\DzHDD64.sys (Lenovo, version 188.8.131.52 built by: WinDDK)
C:\WINDOWS\system32\DRIVERS\fltsrv.sys (Acronis, version 184.108.40.2062)
C:\WINDOWS\system32\DRIVERS\partmgr.sys (Microsoft Corporation, version 6.1.7600.16385)
EDIT: also, i just remembered that i did not do a clean install on the new SSD disk, i used intel's Intel Data Migration Software. And in Windows' Disk Manager the 1.37GB IMD-0 drive is visible and now mounted (set as primary partition, no letter & format assigned), but it was unmounted before the turbo memory disk driver.
I got it working
The problem was that you can't disable the IMD-0 device (or any of the disks) through Device Manager - the option is greyed out.
What you need to do - what I did, at least - is to open Intel Turbo Memory Console and uncheck both ReadyBoost and ReadyDrive functions - you should be prompted both times to restart your pc.
After that the Toolbox runs fine, and if you want, you can use the IMD-0 drive as a small fast cache, since its reading speed is around 440MB/s, which is still roughly double the speed of an SSD connected to SATA II 3.0Gbps (which is my case ) You can find more detailed description in this post on this forum.